{"id":41304,"date":"2020-04-08T00:00:00","date_gmt":"2020-04-08T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/video-conferencing-legal-relationships\/"},"modified":"2025-03-13T06:27:54","modified_gmt":"2025-03-13T13:27:54","slug":"video-conferencing-legal-relationships","status":"publish","type":"post","link":"\/us\/en\/blog\/video-conferencing-legal-relationships\/","title":{"rendered":"Video conferencing: the key to better legal relationships?"},"content":{"rendered":"<p class=\"c1\"><span class=\"c0\">When you run a legal practice, you have relationships. Not only with your clients, but also with your colleagues and other advisors\u2026.<\/span><\/p>\n<p>How to make clients happy? Well, one way is to make it more convenient for them to communicate with you. Once upon a time, clients had to make the trek out to their lawyers\u2019 offices every time they wanted to talk.<\/p>\n<p class=\"c1\">Now, not only can you get on a <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a> with a client and help them (and your team) save on commute time, you can also do things like interview key witnesses and undertake depositions no matter where you are.<\/p>\n<p class=\"c1\"><span class=\"c0\">There are two main types of relationships that are crucial for any attorney and legal practice: lawyer-client relationships and lawyer-lawyer relationships.<\/span><\/p>\n<p class=\"c1\"><span class=\"c0\">In this post, we\u2019ll look at why video conferencing is important for maintaining and nurturing relationships with your clients as well as other attorneys.<\/span><\/p>\n<hr \/>\n<p class=\"p1\">See how these four law firms adapted their operations to work from anywhere\u2014while still providing a great client experience. Download the <strong>free case study playbook<\/strong>!<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"http:\/\/netstorage.ringcentral.com\/ebook\/how_to_run_a_remote_legal_practice.pdf\" data-id=\"6a0b182d7eca4\" id=\"6a0b182d7eca4\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b182d7eca4.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83c\udf1f Get it now<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udcf1 Learn how to run a remote-friendly law firm with these four case studies from real American firms.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-01547\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Start working from anywhere\">Start working from anywhere<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b182d7eca4.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2 id=\"h.jnwoyy9j6wrs\" class=\"c9\"><span class=\"c2\">How video conferencing improves attorney-client relations<\/span><\/h2>\n<p class=\"c1\"><span class=\"c0\">Traditionally, attorneys and clients have always met either in person or talked on the phone when they needed to have a conversation.<\/span><\/p>\n<p class=\"c1\"><span class=\"c0\">Now, that\u2019s starting to shift.<\/span><\/p>\n<p class=\"c1\">According to\u00a0<span class=\"c4\"><a class=\"c5\" href=\"https:\/\/www.google.com\/url?q=https:\/\/www.clio.com\/resources\/legal-trends\/2019-report\/read-online\/&amp;sa=D&amp;ust=1586290316847000\">Clio\u2019s Legal Trends report,<\/a><\/span><span class=\"c0\">\u00a0clients are caring more and more about responsiveness and diverse online options when it comes to communicating with their attorneys.<\/span><\/p>\n<p class=\"c1\"><span class=\"c0\">In fact, 10% of respondents expected a response from their lawyers within an hour of sending an email or leaving a voicemail message. Twenty-four percent expected a response within a few hours, and 45% expected a response within 24 hours.<\/span><\/p>\n<p class=\"c1\"><span class=\"c0\">The real kicker? Only 5% of respondents said that they\u2019d expect a response after 72 hours:<\/span><\/p>\n<p class=\"c1\"><img decoding=\"async\" title=\"\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image1.png\" alt=\"\" \/><span class=\"c0\"><img decoding=\"async\" class=\"aligncenter wp-image-3373 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image1-67.png\" alt=\"expected response time from consumers\" width=\"672\" height=\"407\" \/><\/span><\/p>\n<p class=\"c1\"><span class=\"c0\">Basically, expectations are high.<\/span><\/p>\n<p class=\"c1\">While it may not be feasible for busy attorneys to meet with every client in person, it\u00a0<span class=\"c7\">is\u00a0<\/span>possible to answer client questions and communicate with them efficiently over\u00a0<span class=\"c0\">video <a href=\"https:\/\/www.ringcentral.com\/free-conference-call.html\">conference calls<\/a>.<\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><strong>Pro-tip: <\/strong><\/div>\n<p>To build strong client-attorney relationships, communication is key. Video conferencing is more convenient than meeting in person\u2014and compared to a phone call, it gives you more layers of nuance and emotional cues for the conversation.<\/p>\n<\/div>\n<p><a href=\"https:\/\/www.ringcentral.com\/remote-work-playbook.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-large wp-image-3525\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/490719603-WFH-Remote-Work-Playbook-banner-image-1380x490-blog-1024x364-1.png\" alt=\"\" width=\"840\" height=\"299\" \/><\/a><\/p>\n<p><span class=\"c0\">So, video conferencing lets you have face-to-face contact with clients and it\u2019s great. But here\u2019s the thing: you have to do it right.<\/span><\/p>\n<p class=\"c1\"><span class=\"c0\">Getting on that video conference call can\u2019t be an overly complicated process for your clients. Otherwise, they won\u2019t use this mode of communication. It should be as simple as you emailing them a link and they join your video conference call by clicking on that link (without having to download anything).<\/span><\/p>\n<p class=\"c1\">Of course, you should be able to have these video conference calls on a phone, tablet, or computer using the mobile app.\u00a0For example,\u00a0<span class=\"c4\"><a class=\"c5\" href=\"https:\/\/www.google.com\/url?q=https:\/\/www.youtube.com\/watch?v%3DREmPyR98SNg%26feature%3Dyoutu.be&amp;sa=D&amp;ust=1586290316850000\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Video<\/a><\/span><span class=\"c0\"> is a <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/the-best-video-conferencing\/\" target=\"_blank\" rel=\"noopener noreferrer\">video conferencing software<\/a> that you can download from the App Store and use on a computer and phone:<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/fhUY2AGF7xQ\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/fhUY2AGF7xQ\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/fhUY2AGF7xQ\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p class=\"c1\"><span class=\"c0\">If you could give your clients an easy way to feel connected to you and your team, such as by reading your body language and nonverbal cues, why wouldn\u2019t you?<\/span><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how top law firms are using RingCentral by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<p>\ud83d\udcb0 You can also <strong><a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\">use this calculator<\/a> <\/strong>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communications with both clients and each other.<\/p>\n<hr \/>\n<h2 id=\"h.3vp809bn46sm\" class=\"c9\"><span class=\"c2\">How video conferencing improves lawyer-lawyer relationships<\/span><\/h2>\n<p class=\"c1\"><span class=\"c0\">Video conferencing isn\u2019t just good for attorney-client relationships\u2014it\u2019s useful for collaborating with other attorneys too.<\/span><\/p>\n<p class=\"c1\"><span class=\"c0\">For example, if you\u2019re part of a law firm in New York that has offices in Los Angeles and Tokyo as well, you can easily have team meetings and work on cases together in real time. No flights, no long distance calls.<\/span><\/p>\n<p class=\"c1\"><span class=\"c0\">Again, certain video conferencing platforms like RingCentral Video will let you share files and annotate them live on a video call with other attorneys to make it easy for your team to brainstorm and collaborate as if everyone were in the same room:<\/span><\/p>\n<p class=\"c1\"><img decoding=\"async\" title=\"\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image2.png\" alt=\"\" \/><img decoding=\"async\" class=\"aligncenter wp-image-3402 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image3-47-1024x599.png\" alt=\"RingCentral Video annotation options\" width=\"840\" height=\"491\" \/><\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Find out how one law firm provides a 24\/7 client experience\u2014without being online 24\/7.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/case_studies\/freed_marcroft.pdf\" data-id=\"6a0b182d7ee16\" id=\"6a0b182d7ee16\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b182d7ee16.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the case study<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udcd9 Get this free case study to find out the key to Freed Marcroft's success. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b182d7ee16.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2 id=\"h.ay8ps436q92h\" class=\"c9\"><span class=\"c2\">Start using video conferencing to improve your legal relationships<\/span><\/h2>\n<p class=\"c1\">How can you give your clients and other attorneys more options for getting answers fast? How can you let them reach you in minutes instead of days?<\/p>\n<p class=\"c1\">Video conferencing holds the key to many of the quickly changing expectations in legal practices. If you\u2019re thinking about ways to improve your relationships with clients and other attorneys, learn about <a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/law-firms-cloud-phone-systems.html\" target=\"_blank\" rel=\"noopener noreferrer\">how legal practices are using RingCentral<\/a> and take <a href=\"https:\/\/www.ringcentral.com\/video\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"c4\">RingCentral Video<\/span><\/a> for a spin.<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/mhps-law-customer-story\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Check out the story of how MHP&amp;S Law is using RingCentral to offer better client service while working remotely.<\/span><\/a> or listen to the episode on the podcast:<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you run a legal practice, you have relationships. Not only with your clients, but also with your colleagues and other advisors\u2026. How to make clients happy? Well, one way is to make it more convenient for them to communicate with you. Once upon a time, clients had to make the trek out to their &#8230;<\/p>\n","protected":false},"author":29,"featured_media":46206,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18669,24119],"tags":[1480,1481,2770],"class_list":["post-41304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-verticals","category-law","tag-law","tag-legal","tag-video-conferencing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Video conferencing: the key to better legal relationships? | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn about how to use video conferencing as a way to improve your relationships with clients and also other attorneys.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/video-conferencing-legal-relationships\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Video conferencing: the key to better legal relationships?\" \/>\n<meta property=\"og:description\" content=\"Learn about how to use video conferencing as a way to improve your relationships with clients and also other attorneys.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/video-conferencing-legal-relationships\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-08T00:00:00+00:00\" \/>\n<meta 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