{"id":41192,"date":"2021-01-01T00:00:00","date_gmt":"2021-01-01T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/collaboration-hub\/"},"modified":"2025-03-13T06:21:43","modified_gmt":"2025-03-13T13:21:43","slug":"remote-work-hub","status":"publish","type":"post","link":"\/us\/en\/blog\/remote-work-hub\/","title":{"rendered":"How to create a remote work hub to support distributed teams"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">As more and more offices create multiple locations or offer remote work opportunities, it can feel difficult to encourage collaboration among teammates who may have never even met face-to-face.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But it doesn\u2019t have to be so hard to create a collaborative workplace.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By elevating your technology from a bunch of individual tools to a <em>true<\/em> remote work hub, you can make it easier for your team to work together, whether they\u2019re across the world or across the table from each other.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this post, we\u2019ll look at:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"#what\"><span style=\"font-weight: 400;\">What a remote work hub is<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#look\"><span style=\"font-weight: 400;\">What a remote communication hub looks like<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#blue\"><span style=\"font-weight: 400;\">How to create a remote work hub for your team<\/span><\/a><\/li>\n<\/ul>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40 Improve your employees&#8217; remote work experience with our free <strong>remote onboarding checklist<\/strong>!<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/onboarding_checklists.pdf\" data-id=\"6a0b6d12107b6\" id=\"6a0b6d12107b6\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b6d12107b6.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83c\udf1f Get the checklist<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 Don't miss a step when onboarding a new remote hire.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-01424\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get the checklist\">Get the checklist<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b6d12107b6.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! Happy onboarding. <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2 style=\"padding-top: 20px;\"><strong><a id=\"what\"><\/a><br \/>\nWhat is a remote work hub?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Before we dive in, you might be wondering\u2014what does a &#8220;remote work hub&#8221; really mean?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Essentially, a remote work hub for your business is a central resource that supports\u2014you guessed it\u2014collaboration and communication across the company. It allows employees within teams and from different departments to share notes, communicate what they\u2019re working on, and get on the same page.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Building an effective remote communication hub is the kind of proactive step that\u2019ll help you create a seamless team culture in your business and reinforce to your colleagues that sharing information across departments isn\u2019t just a nice idea\u2014it\u2019s how things are actually done in your workplace. (<a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaboration-in-the-workplace\/\" target=\"_blank\" rel=\"noopener noreferrer\">Learn more about the keys to effective collaboration<\/a>.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your remote work hub gets everyone in one place digitally, even if they can\u2019t be in one physical space. And as companies move toward digital workplaces, it\u2019s more important than ever to have a central place where your teammates can connect and collaborate.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The way that people work together is changing, and your business has to adapt along with it.<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/remote-work-playbook.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"size-full wp-image-42323 aligncenter\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/remote-work-playbook.png\" alt=\"\" width=\"1024\" height=\"364\" \/><\/a><\/p>\n<h2 style=\"padding-top: 20px;\"><strong><a id=\"look\"><\/a><br \/>\nWhat does a remote work hub look like?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">When we talk about a communication hub for your business communications, it can be hard to envision what that really looks like.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The term <\/span><i><span style=\"font-weight: 400;\">hub<\/span><\/i><span style=\"font-weight: 400;\"> means the center of an activity or network, but it can also refer to the central part of a wheel, from which the spokes radiate, which can be a helpful visual. Imagine your communication hub as that center for connection for all of your teammates across every department. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The apps and tools that are needed for department-specific tasks are the spokes of the wheel:\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-2998 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image5-28-1024x576.png\" alt=\"Collaboration Hub\" width=\"840\" height=\"473\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Pro-tip: Avoid tech and app overload with a streamlined remote work hub that&#8217;s <strong>made up of versatile tools.<\/strong> This will help you and your team spend less time switching between different tabs and windows, and save money too because you won&#8217;t have to pay as much for 10 or 12 different apps when two or three will do the job.<\/span><\/p>\n<h2 style=\"padding-top: 20px;\"><strong><a id=\"blue\"><\/a><br \/>\nBlueprint of a communication hub for distributed teams<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Your company\u2019s specific remote work hub will depend on how many employees you have, what essential functions you need from your technology tools, and how you want to connect everything.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No matter what tools the departments in your company use, the key to transforming them into a true communication hub is thinking through how each of them can work together.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re going to lay out a blueprint that many businesses will find helpful, but you can (and should) customize it to your business needs.<\/span><\/p>\n<h3 style=\"color: #434343; padding-top: 15px;\"><span style=\"font-weight: 400;\">The hub: your communication command center<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The foundation of collaboration is communication, so having the right central <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/communication-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">communication tool<\/a> is the crucial foundation of a well-oiled hub. Your communication tool connects everyone in the organization\u2014even remote employees or those who work in different offices.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It keeps everyone connected and on the same page and opens up the possibility of collaboration across distances and departments.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ideal foundation for your remote work hub is something that allows you to communicate in a variety of different ways, from receiving <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/inbound-calling\/\" target=\"_blank\" rel=\"noopener noreferrer\">inbound phone calls<\/a> to making video calls to team messaging. With <\/span><a href=\"https:\/\/www.ringcentral.com\/solutions\/small-business.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">RingCentral<\/span><\/a><span style=\"font-weight: 400;\">, for example, you can share screens in real time, jump on a <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a>, and share files\u2014all in the same platform:<\/span><\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral app for Desktop: Message. Video. Phone.\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/EbIAZJd9rCU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Plus, with the task management functionality, you can assign and track the progress of projects among your team, and everyone can see what they\u2019re each working on, too.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having task management and communication in one place means that you can stay on top of projects easily. Checking in with a team member? Assign a follow-up task right from that conversation, and attach the relevant file they need to get the job done:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-2996 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image3-36.png\" alt=\"RingCentral Add New Task\" width=\"601\" height=\"230\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">RingCentral is free to get started with, so you can see all of the functionality for yourself before committing to a paid plan for your team. Once you decide to dive in, <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/plansandpricing.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">paid plans start at $5 per month.<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve figured out the center of your communication hub, it\u2019s time to select the tools that&#8217;ll not only serve the specific needs of each department, but also integrate with your communication app to create the total hub effect.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are a few examples of the tools that should make up the spokes of your communication hub and how they integrate to keep everyone <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/effective-teamwork\/\" target=\"_blank\" rel=\"noopener noreferrer\">working effectively as a team<\/a>.<\/span><\/p>\n<h3 style=\"color: #434343; padding-top: 15px;\"><span style=\"font-weight: 400;\">The spokes: marketing<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If you\u2019re using an email marketing platform to connect with potential customers, you\u2019re probably used to this dilemma: do you trudge through the onslaught of emails with every subscribe and unsubscribe, or do you turn off email notifications\u2014and remain in the dark?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you integrate your email marketing platform (or other <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/marketing-stack\/\" target=\"_blank\" rel=\"noopener noreferrer\">apps in your marketing tech stack<\/a>) with your communications tool, you can avoid having to make that choice. Why clutter up your inbox when you can get notifications about your email marketing campaigns (here are <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/email-marketing-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">some examples of brilliant email marketing<\/a>) right in your <a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\">team messaging app<\/a> (which you\u2019re already checking every minute anyway)?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, <\/span><a href=\"https:\/\/mailchimp.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Mailchimp<\/span><\/a><span style=\"font-weight: 400;\"> (<\/span><span style=\"font-weight: 400;\">which integrates with RingCentral) is an effective email marketing tool that lets you connect with prospects where they\u2019re active and engaged: their inbox. The best part? Mailchimp is free to get started with.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With this integration in particular, you and your team will get RingCentral notifications when a <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/welcome-email\/\" target=\"_blank\" rel=\"noopener noreferrer\">welcome email<\/a> is sent, for example, so you can prepare everyone for potential replies or get them ready to track other kinds of engagement:<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-2994 size-full\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image1-53.png\" alt=\"RingCentral Mailchimp Integration\" width=\"1022\" height=\"617\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">You can also use RingCentral\u2019s notifications to give the sales and support teams a heads-up about the emails you just sent, in case they get any follow-up questions. (More on <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/support-email\/\" target=\"_blank\" rel=\"noopener noreferrer\">how to write awesome customer support emails here<\/a>.)<\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><strong>Pro-tip:<\/strong><\/div>\n<p>Sales and marketing are a notorious communication block at many companies, but it doesn\u2019t have to be this way\u2014having your marketing and sales tools both connected with your communication tool allows these teams to communicate better than ever before.<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">Since your sales and marketing staff can both see everything they\u2019re working on in RingCentral\u2019s messaging app, they can easily share updates and communications. Marketing can keep the sales team updated on new resources they\u2019re creating, and sales can submit content requests and see the emails their prospects are receiving.<\/span><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral works by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<hr \/>\n<h3 style=\"color: #434343; padding-top: 15px;\"><span style=\"font-weight: 400;\">The spokes: file management\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Speaking of content, you\u2019ll want to be sure one of the spokes of your remote work hub is focused on file management. With all of the file sharing your team needs to do, we all know endless docs with titles ending in \u201cversion 2\u201d, \u201cfinal draft\u201d, and \u201cfinal final\u201d flying back and forth over email just isn\u2019t going to cut it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cut back on the clutter and use a platform like <\/span><a href=\"https:\/\/www.google.com\/drive\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Google Drive<\/span><\/a><span style=\"font-weight: 400;\"> for file sharing. We like Google because everyone can share documents, meaning editing capabilities are shared within and across teams.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From creating copy in Google Docs (<a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/google-docs-hacks\/\" target=\"_blank\" rel=\"noopener noreferrer\">learn about 27 time-saving Google Docs hacks<\/a>), to uploading and sharing finalized images from design, to even sharing spreadsheets among the finance team, be sure to choose a platform that keeps everyone on the same page.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, Google integrates with RingCentral to allow for seamless file management within your chat software. You don\u2019t even have to send an email to share a file\u2014just import the file from Google Drive right into your team chat, and everyone has access.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-2995 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image2-45-1024x304.png\" alt=\"Share files using RingCentral app\" width=\"840\" height=\"249\" \/><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><strong>Pro-tip:<\/strong><\/div>\n<p>Sharing files within your chat platform helps to keep everything in one place, so there\u2019s less hunting to find what you\u2019re looking for later.<\/p>\n<\/div>\n<h3 style=\"color: #434343; padding-top: 15px;\"><span style=\"font-weight: 400;\">The spokes: sales<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A good CRM (along with a <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/best-bluetooth-headsets\/\" target=\"_blank\" rel=\"noopener noreferrer\">Bluetooth headset<\/a>, of course) is a lifeline for any salesperson\u2014it\u2019s where they can keep track of the entire journey of a prospect before they convert and decide to purchase. By having easy access to the details of prior conversations with prospects, your sales reps can go into any meeting prepared with great <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/sales-conversation-starters\/\" target=\"_blank\" rel=\"noopener noreferrer\">sales conversation starters<\/a> based on information that\u2019ll help a prospect make a decision.<\/span><\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/a><span style=\"font-weight: 400;\"> is a popular and dynamic \u201cspoke\u201d for sales teams to use to manage prospects\u2014plus, you can integrate it with RingCentral to optimize your communication hub for selling.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By getting notifications about case updates and being able to view opportunities, create leads, and add notes to opportunities right within your chat platform, your sales team will be uniquely positioned to communicate both within their team and across the organization while working with leads.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When a marketing team member interacts with a lead on your website\u2019s live -chat, for instance, they can immediately send a message to the sales team. After a manager assigns the prospect, the salesperson can create a new lead instantly and fill in the details of that pre-sales conversation before even opening Salesforce.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The notifications from Salesforce also allow your team to stay on top of updates to their cases without having to wade through an endless stream of emails or juggle a bunch of apps. With a notification in the same space where they\u2019re already talking to coworkers, leads, and customers, salespeople can keep an eye on all of their opportunities at once, quickly acting when something changes.<\/span><\/p>\n<p><a href=\"https:\/\/www.salesforce.com\/editions-pricing\/overview\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Pricing for Salesforce<\/span><\/a><span style=\"font-weight: 400;\"> begins at $25 per month.<\/span><\/p>\n<h3 style=\"color: #434343; padding-top: 15px;\"><span style=\"font-weight: 400;\">The spokes: project management\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We all love a to-do list, but as soon as you start working with a team and\/or managing multiple projects at once, it\u2019s time to let go of the pen and paper and start taking project management seriously.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best project management softwares can help you break down large projects into individual tasks, keep track of what everyone is working on, and track the status of projects through completion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use a tool like Asana to keep everyone on the same page and prevent tasks falling through the cracks. With Asana, you can break a larger project down into smaller tasks, assign them to the right people, and set due dates for each stage of the project. That way, it\u2019s easy to plan for when projects will realistically cross the finish line.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Asana even integrates with RingCentral so your team doesn\u2019t have to flip between apps to keep track of project statuses. Asana can send notifications to RingCentral when your boards or cards are updated, eliminating email clutter and upleveling your team messaging app to a true remote work hub.<\/span><\/p>\n<p><a href=\"https:\/\/asana.com\/pricing\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Asana is free<\/span><\/a><span style=\"font-weight: 400;\"> to get started with.<\/span><\/p>\n<h3 style=\"color: #434343; padding-top: 15px;\"><span style=\"font-weight: 400;\">The spokes: customer service<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">One of the unique things about RingCentral is that not only is it the communications nucleus for your own team, it\u2019s a tool that&#8217;s incredibly useful for <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-service-teamwork\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer service teamwork<\/a> as well.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By using RingCentral to connect with customers, you can improve the quality and speed of customer communications by keeping your support team working within one platform for both team and customer communications\u2014and provide the kind of <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-experience\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">customer experience<\/span><\/a><span style=\"font-weight: 400;\"> that keeps your <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-service-teamwork\/\" target=\"_blank\" rel=\"noopener noreferrer\">customers happy<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your support team will be empowered to work quickly and efficiently within one platform that they know well, instead of having to jump around from one space for customer conversations to another for coworker conversations and back again.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By having customer conversations right in your remote work hub, support team members are empowered to get answers quickly and efficiently by messaging or adding the right team members to the conversation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They can even <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/collaborative-culture\/\" target=\"_blank\" rel=\"noopener noreferrer\">work collaboratively<\/a> with customers through video calls or by sharing screens to solve problems together step by step.<\/span><\/p>\n<p>Ultimately, this will help you boost your <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-retention-rate\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer retention rate<\/a>.<\/p>\n<p><a href=\"https:\/\/ringcentral.valuestoryapp.com\/remote-readiness\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-48171\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/01\/Remote-work.png\" alt=\"remote work readiness quiz\" width=\"1000\" height=\"440\" \/><\/a><\/p>\n<h2 style=\"padding-top: 20px;\"><strong>Ready to create your remote work hub?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">By choosing the right foundation for effective communication and integrating with the tools and apps your team depends on, you can build an effective communication hub that\u2019s customized to your business needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The next time you\u2019re looking to add a new technology tool to the mix, you\u2019ll know to ask not only how your team will use it, but also how it\u2019ll fit among the other spokes of your hub.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As more and more offices create multiple locations or offer remote work opportunities, it can feel difficult to encourage collaboration among teammates who may have never even met face-to-face. But it doesn\u2019t have to be so hard to create a collaborative workplace. By elevating your technology from a bunch of individual tools to a true &#8230;<\/p>\n","protected":false},"author":29,"featured_media":41197,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[3642,18011,17685,356],"class_list":["post-41192","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-collaboration","tag-collaboration-hub","tag-remote-teams","tag-remote-work"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to create a remote work hub to support distributed teams<\/title>\n<meta name=\"description\" content=\"Learn about what a remote work hub is, why small businesses in particular need one, and how to build an effective communication hub in a few simple steps.\" \/>\n<meta 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