{"id":40956,"date":"2020-03-23T00:00:00","date_gmt":"2020-03-23T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/morning-light-customer-story\/"},"modified":"2025-03-13T06:28:50","modified_gmt":"2025-03-13T13:28:50","slug":"morning-light-customer-story","status":"publish","type":"post","link":"\/us\/en\/blog\/morning-light-customer-story\/","title":{"rendered":"See how this nonprofit is using RingCentral to work from anywhere"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Located in Indianapolis, Morning Light is an award-winning non-profit hospice residence for the terminally ill, seniors, and families of limited means\u2014for free.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For their team, a good communications tool is essential because they have so many types of relationships to keep track of. (And if you work at a healthcare practice as well\u2014or a K-12 school or nonprofit\u2014and need a way to <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a>, audio call, and instant message with your team and clients, <a href=\"https:\/\/www.ringcentral.com\/lp\/covid19-offer.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral is offering its product for free<\/a>.)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We chatted with Tom Fodor, Morning Light\u2019s Executive Director and CEO, to learn more about what their day-to-day looks like and how they run <a href=\"https:\/\/www.ringcentral.com\/how-to-run-healthcare-practice\/\" target=\"_blank\" rel=\"noopener noreferrer\">a remote-friendly business in the healthcare industry.<\/a><\/span><\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Want a sneak peek into small business success stories? Download this case study\u2013along with four other case studies of real-life companies winning with RingCentral.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"6a0b298b2fe77\" id=\"6a0b298b2fe77\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b298b2fe77.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udcd9 Get this free eBook to dive into five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b298b2fe77.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2 style=\"padding-top: 20px;\"><strong>The perfect tool for small teams with big dreams<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Because Morning Light directs as much of its resources toward its charitable mission as it can, Tom knows he has to be smart about budgeting. <\/span><\/p>\n<blockquote class=\"quote\"><p>RingCentral helps us by being reliable and cost-effective,\u201d says Tom. \u201cThey do everything\u2014supply the infrastructure, take messages, direct calls\u2014and we\u2019re never out of touch with the people who need us.<\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">The ultimate goal for Morning Light is to take its care model nationwide. And to do that, it needs to first get its operations and all the little details just right. That\u2019s where RingCentral comes in.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cRingCentral is like the anchor for our local office,\u201d says Tom. \u201cIt makes sure our callers are directed to the proper extension, and the call screening feature is great\u2014it blocks lots of spam calls and gives us time to collect our thoughts before we pick up the phone.\u201d<\/span><\/p>\n<figure id=\"attachment_2314\" aria-describedby=\"caption-attachment-2314\" style=\"width: 473px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-2314 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image2-17-473x1024.png\" alt=\"RingCentral call handling and forwarding\" width=\"473\" height=\"1024\" \/><figcaption id=\"caption-attachment-2314\" class=\"wp-caption-text\">RingCentral is super customizable with a range of call handling options to make sure the phone always gets picked up.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<h2 style=\"padding-top: 20px;\"><strong>An office that sits in your pocket<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Although there are two people usually in the Morning Light office, there are still days when one or even both are absent, whether it\u2019s because they\u2019re sick or running errands.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And that\u2019s okay.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOur office goes wherever we go,\u201d says Tom. \u201cOur board of directors represents our community, so they can\u2019t be present at every meeting. RingCentral lets us move our office to wherever we\u2019re convening.\u201d<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/fhUY2AGF7xQ\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/fhUY2AGF7xQ\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/fhUY2AGF7xQ\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p><span style=\"font-weight: 400;\">And even though being able to communicate with the team is important, it\u2019s even more crucial for Morning Light to be able to communicate with, well, everyone else.<\/span><\/p>\n<blockquote class=\"quote\"><p>We\u2019re never out of reach. RingCentral connects to our email addresses and immediately lets us know when a call is received and a message is waiting. It really helps us take care of things quickly and efficiently.<\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Almost every business out there (unless you\u2019re a software company) still uses the phone\u2014a lot. And it doesn\u2019t seem like it\u2019ll change anytime soon. But we\u2019ll let Tom tell you why it\u2019s such a priority for Morning Light to take every call, every time. <\/span><\/p>\n<blockquote class=\"quote\"><p>We never know when we\u2019ll get a call from a donor or healthcare partner that can make our dreams a reality. And we\u2019re confident we won\u2019t miss that opportunity because thanks to RingCentral, we won\u2019t miss that call.<\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">Thanks, Tom!<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83e\udd2f You could save up to $400 an hour in IT costs.\u00a0<\/span><\/p>\n<p>Explore the RingCentral Advantage for small businesses:<\/p>\n<p><span style=\"font-weight: 400;\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Take the tour<\/button><\/span><\/p>\n<p>\ud83d\udcb0 You can also <strong><a href=\"https:\/\/ringcentral.valuestoryapp.com\/roi-calculator\/\" target=\"_blank\" rel=\"noopener noreferrer\">use this calculator<\/a> <\/strong>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communications with clients, customers, vendors, and each other.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Located in Indianapolis, Morning Light is an award-winning non-profit hospice residence for the terminally ill, seniors, and families of limited means\u2014for free.\u00a0 For their team, a good communications tool is essential because they have so many types of relationships to keep track of. (And if you work at a healthcare practice as well\u2014or a K-12 &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43222,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[16978,5456,12482,17685,356],"class_list":["post-40956","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-distributed-teams","tag-non-profit","tag-nonprofit","tag-remote-teams","tag-remote-work"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>See how this nonprofit is using RingCentral to work from anywhere | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn how Morning Light, an award-winning hospice residence, is using an all-in-one communications tool to take its model 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