{"id":40929,"date":"2020-03-04T00:00:00","date_gmt":"2020-03-04T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/freed-marcroft-customer-story\/"},"modified":"2025-03-13T06:29:43","modified_gmt":"2025-03-13T13:29:43","slug":"freed-marcroft-customer-story","status":"publish","type":"post","link":"\/us\/en\/blog\/freed-marcroft-customer-story\/","title":{"rendered":"See how a busy law firm provides a 24\/7 client experience\u2014without being online 24\/7"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Based in Hartford, Connecticut, Freed Marcroft is a law firm that specializes in all areas of family law, from divorce and custody to adoption and everything in between.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The firm is busy and growing, and the team is always looking to work more productively and efficiently. The ultimate goal? To offer an awesome experience for its clients, of course.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We chatted with Laura from the Freed Marcroft team to learn about how they\u2019re providing a modern, personalized law firm experience for their clients using RingCentral.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the first things the firm did was to move its internal meetings to a conference call setup. \u201cThis lets us keep track of everything with recordings and a central calling location for people who aren\u2019t in the office or if they\u2019re remote,\u201d says Laura. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cEveryone has all the important info in one place because we can all just dial in. RingCentral is an important part of our day-to-day.\u201d\u00a0<\/span><\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Want a sneak peek into small business success stories? Download this case study\u2013along with four other case studies of real-life companies winning with RingCentral.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"69ddfded5e92a\" id=\"69ddfded5e92a\">\n\t\t<button tabindex=\"on\"  on=\"tap:69ddfded5e92a.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udcd9 Get this free eBook to dive into five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69ddfded5e92a.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/9xaL89hYeFs\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/9xaL89hYeFs\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/9xaL89hYeFs\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<h2 style=\"padding-top: 20px;\"><strong>Missed calls? An impossibility, literally<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Law firms get phone calls all the time\u2014and sometimes, they get multiple phone calls at once. How do you make sure that someone is always available to pick up every call?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enter: RingCentral\u2019s simultaneous transfer feature.<\/span><\/p>\n<p>&#8220;We\u2019re big fans of the simultaneous transfer option,\u201d says Laura. \u201cWe often use this for folks who reach out to us via our website live chat. If they want to speak to someone right away, the simultaneous transfer lets us send that important call to multiple people to make sure it gets picked up by someone. This way, they get helped right away!&#8221;<\/p>\n<p><span style=\"font-weight: 400;\">And this translates over to when people in the office are busy, on vacation, or just unable to come to the phone for whatever reason too:<\/span><\/p>\n<figure id=\"attachment_2268\" aria-describedby=\"caption-attachment-2268\" style=\"width: 473px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"wp-image-2268 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/image1-18-473x1024.png\" alt=\"RingCentral call handling and forwarding\" width=\"473\" height=\"1024\" \/><\/a><figcaption id=\"caption-attachment-2268\" class=\"wp-caption-text\">Totally flexible <a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\" target=\"_blank\" rel=\"noopener noreferrer\">call forwarding<\/a> in RingCentral<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>&#8220;When people are on holiday, we just switch the calls to our virtual receptionist,&#8221; say Laura. &#8220;No matter if it\u2019s day or night, our client calls are always answered by someone. We never miss a call from someone who needs help.&#8221;<\/p>\n<hr \/>\n<p class=\"p1\">See how these four law firms from Florida, Chicago, and New York adapted their operations to work from anywhere\u2014while still providing a great client experience. Download the free guide!<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"http:\/\/netstorage.ringcentral.com\/ebook\/how_to_run_a_remote_legal_practice.pdf\" data-id=\"69ddfded5ea9f\" id=\"69ddfded5ea9f\">\n\t\t<button tabindex=\"on\"  on=\"tap:69ddfded5ea9f.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83c\udf1f Get the guide<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udcf1 Learn how to run a remote-friendly law firm with these four case studies of real American firms.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-01547\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69ddfded5ea9f.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<h2 style=\"padding-top: 20px;\"><strong>24\/7 access while still keeping things private<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Another reason Freed Marcroft\u2019s staff loves using the RingCentral app? Even though it lets them forward calls to each other when teammates are busy, their clients and prospects will only ever see the firm\u2019s <a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">business phone number<\/a> in the caller ID. <\/span><\/p>\n<blockquote class=\"quote\"><p>It\u2019s great because we can reach out to clients without having to disclose a personal cell number. That helps us with privacy\u2014and productivity too, because these calls can be made anywhere.<\/p><\/blockquote>\n<p><span style=\"font-weight: 400;\">The legal industry has been going through some significant transformations thanks to technology for time-tracking and expenses. That\u2019s not new. The communications side, on the other hand, still has huge potential\u2014and we\u2019re excited to see all the possible improvements in clients\u2019 experiences coming down the line!<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83e\udd2f You could save up to $400 an hour in IT costs.\u00a0<\/span><\/p>\n<p>Explore the RingCentral Advantage for small businesses:<\/p>\n<p><span style=\"font-weight: 400;\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Take the tour<\/button><\/span><\/p>\n<p>\ud83d\udcb0 You can also <strong><a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\">use this calculator<\/a> <\/strong>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communications with clients or customers, and each other.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Based in Hartford, Connecticut, Freed Marcroft is a law firm that specializes in all areas of family law, from divorce and custody to adoption and everything in between.\u00a0 The firm is busy and growing, and the team is always looking to work more productively and efficiently. The ultimate goal? To offer an awesome experience for &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43225,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18669,24119],"tags":[9373,17957,8547,17958,1480],"class_list":["post-40929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-verticals","category-law","tag-case-study","tag-client-experience","tag-customer-story","tag-freed-marcroft","tag-law"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>See how a busy law firm provides a 24\/7 client experience\u2014without being online 24\/7 | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Learn about a busy law firm can keep its on-the-go team connected and collaborating 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