{"id":40664,"date":"2020-02-10T00:00:00","date_gmt":"2020-02-10T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/hr-consulting-peninsula-canada\/"},"modified":"2025-03-13T06:30:30","modified_gmt":"2025-03-13T13:30:30","slug":"hr-consulting-peninsula-canada","status":"publish","type":"post","link":"\/us\/en\/blog\/hr-consulting-peninsula-canada\/","title":{"rendered":"How an HR consulting company uncovers new sales opportunities using RingCentral"},"content":{"rendered":"<p>What does a small business do when it finds itself needing help with human-resources issues, but doesn\u2019t have the budget to hire an in-house HR team? Many of these companies turn to Peninsula Canada, which offers outsourced human-resources advice, guidance on compliance with health and safety laws, and other HR services.<\/p>\n<p>In fact, these services have been so popular with small businesses that Peninsula Canada has expanded rapidly, opening additional offices throughout Canada and adding more certified HR professionals to field customer questions on the company\u2019s 24-hour employer advice line.<\/p>\n<p>But along with all this rapid growth came a new challenge: the company needed a better phone system.<\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Does managing a small business need to be <i>this <\/i>hard? Nope. Learn from your peers and grab our eBook to dive into five small business success stories.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"6a150b25daddc\" id=\"6a150b25daddc\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a150b25daddc.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to get an inside look at five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a150b25daddc.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><strong>Closing more sales with the RingCentral + Salesforce integration<\/strong><\/h2>\n<p>Peninsula Canada&#8217;s IT team chose RingCentral for a few reasons, but one of the most interesting benefits of their new phone system was one they weren\u2019t even expecting.<\/p>\n<p>One advantage of RingCentral is that it integrates seamlessly into Peninsula\u2019s Salesforce Lightning environment. This allows their salespeople to work from one pane of glass\u2014no need to keep switching back and forth between windows and tabs.<\/p>\n<p>If they\u2019re viewing a prospect\u2019s account in Salesforce and want to call that prospect, they can just click to dial right from a RingCentral widget within Salesforce:<\/p>\n<figure style=\"width: 1122px\" class=\"wp-caption alignnone\"><a href=\"https:\/\/www.ringcentral.com\/office\/features\/salesforce-integration\/overview.html\"><img decoding=\"async\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Release-Central-overview-blade-3.png\" alt=\"RingCentral's Salesforce integration\" width=\"1122\" height=\"758\" \/><\/a><figcaption class=\"wp-caption-text\">Calling a prospect straight from Salesforce is easy with the RingCentral integration.<\/figcaption><\/figure>\n<p>&nbsp;<\/p>\n<p>Sure, this saves the reps quite a bit of time every day\u2014but it\u2019s not even the most exciting benefit of this integration.<\/p>\n<p>\u201cWe can monitor the call history of each customer to look for drop-offs in call frequency over time,\u201d explains Stephanie Jones, the company\u2019s Marketing Manager. \u201cThis gives our reps a chance to proactively contact those clients and remind them about our services. In many cases, the client admits they had forgotten they were members of our HR advice service, and this gives us an opportunity to reacquaint them with our solutions\u2014and even sell them additional services.\u201d<\/p>\n<p><a href=\"https:\/\/ringcentral.valuestoryapp.com\/roi-calculator\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-48167\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/06\/ROI-calculator.png\" alt=\"ROI calculator\" width=\"1000\" height=\"440\" \/><\/a><\/p>\n<h3><strong>The difference a phone system makes<\/strong><\/h3>\n<p>Peninsula Canada is also making other improvements to its operations since switching to RingCentral. Here\u2019s an example:<\/p>\n<h4><strong>Optimized staff scheduling:<\/strong><\/h4>\n<p>The company had assumed that the certified HR experts answering its advice line would experience a steep drop in call volume in the evenings after business hours ended.<\/p>\n<p>\u201cTurns out that was wrong,\u201d says Omer Subedar, an IT Manager. \u201cWe discovered that a lot of employers wrap up for the evening and go home at close of business, but then later in the evening, when they have time, they call us with questions about how to resolve a difficult employee issue in the morning.\u201d<\/p>\n<p>Gaining these types of insights has helped Peninsula more effectively schedule its HR experts\u2019 schedules\u2014which allows them both to save money <em>and<\/em> provide an improved customer experience.<\/p>\n<blockquote><p>&#8220;And we wouldn\u2019t have uncovered these patterns without RingCentral Contact Center&#8221;, says Omer.<\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p style=\"font-size: 18px;\"><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/peninsula.html\">Check out the case study<\/a> to see how RingCentral helps make HR-focused businesses more productive.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What does a small business do when it finds itself needing help with human-resources issues, but doesn\u2019t have the budget to hire an in-house HR team? Many of these companies turn to Peninsula Canada, which offers outsourced human-resources advice, guidance on compliance with health and safety laws, and other HR services. In fact, these services &#8230;<\/p>\n","protected":false},"author":29,"featured_media":40666,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-40664","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How an HR consulting company uncovers new sales opportunities using RingCentral | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"When you&#039;re an HR consulting business that&#039;s growing fast, how can you find new sales opportunities\u2014without hiring more people? Easy. 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