{"id":40658,"date":"2019-11-28T00:00:00","date_gmt":"2019-11-28T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/ringcentral-helps-peifer-security-solutions-achieve-two-mission-critical-company-goals\/"},"modified":"2025-03-13T06:30:50","modified_gmt":"2025-03-13T13:30:50","slug":"ringcentral-helps-peifer-security-solutions-achieve-two-mission-critical-company-goals","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-helps-peifer-security-solutions-achieve-two-mission-critical-company-goals\/","title":{"rendered":"RingCentral Helps Peifer Security Solutions Achieve Two Mission-Critical Company Goals"},"content":{"rendered":"<p>Founded in 1985 as a traditional locksmith company in Memphis, Peifer Security Solutions has grown into a full-service provider of high-tech security solutions for homes and businesses\u2014including electronic access, CCTV, and patent-pending key control products.<\/p>\n<p>But to succeed in the highly competitive security-solutions industry, the Peifer team needs both to offer excellent service and to stay on the cutting edge of the industry\u2019s rapidly changing technology advancements.<\/p>\n<p>Here\u2019s how RingCentral helps it do both.<\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Does managing a small business need to be <i>this <\/i>hard? Nope. Learn from your peers and grab our eBook to dive into five small business success stories.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"6ab1b64deaa12\" id=\"6ab1b64deaa12\">\n\t\t<button tabindex=\"on\"  on=\"tap:6ab1b64deaa12.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to get an inside look at five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6ab1b64deaa12.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><strong>Providing consistently outstanding customer service<\/strong><\/h2>\n<p>\u201cAs a small business in the service industry, our phones are the very lifeblood of our organization,\u201d says Matthew Peifer, whose company had tried other phone services and vendors but found each lacking in important ways.<\/p>\n<p>\u201cWe\u2019ve kept expensive [phone] equipment in house and [tried] many other processes to try and make sure that our phones were available to our customers 24\/7,\u201d explains Matthew. \u201cThis often involved multiple companies working in conjunction with one another, and it still left something to be desired when an event such as a power outage occurred.\u201d<\/p>\n<p>\u201cRingCentral has taken the expensive equipment out of our office and left us with the peace of mind that when we need our phones, we\u2019ll have them.\u201d<\/p>\n<p>The Peifer team has also discovered another, somewhat unexpected way that RingCentral helps them provide great customer service. As Matthew explains, \u201cWe also use the [RingCentral] chat service internally with our [field] technicians, sending quick messages that don\u2019t necessarily warrant a phone call\u2014things like \u2018I\u2019m going to lunch\u2019 or \u2018I\u2019m headed to the next job.\u2019 These have helped immensely in keeping those phone lines free, allowing our customers to get in contact with us when they need us.\u201d<\/p>\n<p><a href=\"https:\/\/ringcentral.valuestoryapp.com\/roi-calculator\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-48167\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/06\/ROI-calculator.png\" alt=\"ROI calculator\" width=\"1000\" height=\"440\" \/><\/a><\/p>\n<h2><strong>Conducting video conferences with industry thought leaders to stay on the cutting edge<\/strong><\/h2>\n<p>In addition to making sure they always have reliable phone service to meet their customers\u2019 needs, RingCentral also helps Peifer Security Solutions with its other major objective: staying ahead of the curve in terms of the industry\u2019s frequent changes.<\/p>\n<p>\u201cWe\u2019ve had a lot of disruption in our industry, most prevalent among them is the technological advances,\u201d says Matthew. \u201cBecause of these disruptions, we\u2019ve tried to stay in contact with a group of like-minded individuals who we consider leaders in our industry.\u201d<\/p>\n<p>\u201cWe use [RingCentral] Meetings to stay in contact and ask such questions as: How do we manage our staff? How do we increase sales? How do we stay on the front edge of these disruptions?\u201d<\/p>\n<p>\u201cRingCentral Meetings offers so much more than the traditional conference line. It allows video chat and easy screen sharing, so it truly feels like we\u2019re in the same room with these people that are hundreds of miles away.\u201d<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.youtube.com\/watch?v=pOCwpVPidUE\">Watch the Peifer Security Solutions RingCentral video<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><em>Want to know more how unified cloud communications can address the needs of your organization? <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/the-countdown-begins-for-connectcentral-2017-register-now-and-reserve-your-spot\/\">ConnectCentral<\/a>, RingCentral&#8217;s user conference, has got you covered. Learn more about the event by clicking the link.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Founded in 1985 as a traditional locksmith company in Memphis, Peifer Security Solutions has grown into a full-service provider of high-tech security solutions for homes and businesses\u2014including electronic access, CCTV, and patent-pending key control products. But to succeed in the highly competitive security-solutions industry, the Peifer team needs both to offer excellent service and to &#8230;<\/p>\n","protected":false},"author":29,"featured_media":40659,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-40658","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral Helps Peifer Security Solutions Achieve Two Mission-Critical Company Goals | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Founded in 1985 as a traditional locksmith company in Memphis, Peifer Security Solutions has grown into a full-service provider of high-tech security\" \/>\n<meta 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