{"id":40652,"date":"2019-10-12T00:00:00","date_gmt":"2019-10-12T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/crm-company-finds-simple-way-to-earn-customer-loyalty\/"},"modified":"2025-03-13T06:30:53","modified_gmt":"2025-03-13T13:30:53","slug":"crm-company-finds-simple-way-to-earn-customer-loyalty","status":"publish","type":"post","link":"\/us\/en\/blog\/crm-company-finds-simple-way-to-earn-customer-loyalty\/","title":{"rendered":"See how this leading CRM company uses RingCentral to earn customer loyalty"},"content":{"rendered":"<p>The founders of PipelineDeals attribute much of their CRM platform\u2019s success to something few other software makers even talk about: the real, person-to-person relationships they establish with customers.<\/p>\n<p>Yes, the company\u2019s CRM solution is innovative. That\u2019s one reason PipelineDeals has the become most adopted app of its kind among small and mid-sized businesses, serving more than 18,000 users in 100 countries. And yes, the company has won numerous awards for its technology.<\/p>\n<p>But PipelineDeals knows that another major reason for its continued growth, and why its small-business customers stay with the app year after year, is the company\u2019s outstanding customer service.<\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Does managing a small business need to be <i>this <\/i>hard? Nope. Learn from your peers and grab our eBook to dive into five small business success stories.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"6a0f7e562ce64\" id=\"6a0f7e562ce64\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0f7e562ce64.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to get an inside look at five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0f7e562ce64.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2>The simple but rarely taken approach to award-winning customer service<\/h2>\n<p>\u201cOur top core value is to be customer obsessed,\u201d explains JP Werlin, Co-Founder and CEO of PipelineDeals. \u201cUnlike a lot of SaaS companies, when a customer calls our office, we don\u2019t send them to an automated menu. We pick up the phone, and we talk with them. That differentiates us from a lot of similar businesses.\u201d<\/p>\n<p>\u201cThanks to RingCentral, we have a call queue that rings simultaneously across our <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer support<\/a> team. We also have detailed reporting that lets us monitor how long it\u2019s taking our reps to answer calls. And, maybe most important of all, we have a completely reliable phone solution we never have to worry about.\u201d<\/p>\n<p>In other words, PipelineDeals is using the RingCentral cloud communications solution not to avoid speaking with its customers\u2014but to make speaking with its customers easier.<\/p>\n<p>\u201cA big part of our value proposition is that as a customer, you\u2019ll always be able to reach a human when you call us,\u201d adds Paige Thomas, Customer Care Manager for PipelineDeals. This strategy is clearly working, because in addition to its growing collection of awards for technology, PipelineDeals is also racking up customer service awards.<\/p>\n<p>But helping its support team be more accessible to customers is only one of many benefits the company is enjoying thanks to RingCentral. From onboarding and training new hires, to helping its geographically distributed employees stay connected and functioning as a team, PipelineDeals is finding all sorts of ways to improve its operations with RingCentral.<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/pipelinedeals.html\">Check out the full PipelineDeals RingCentral story<\/a>.<\/p>\n<p><a href=\"https:\/\/ringcentral.valuestoryapp.com\/roi-calculator\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-48167\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/06\/ROI-calculator.png\" alt=\"ROI calculator\" width=\"1000\" height=\"440\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The founders of PipelineDeals attribute much of their CRM platform\u2019s success to something few other software makers even talk about: the real, person-to-person relationships they establish with customers. Yes, the company\u2019s CRM solution is innovative. That\u2019s one reason PipelineDeals has the become most adopted app of its kind among small and mid-sized businesses, serving more &#8230;<\/p>\n","protected":false},"author":29,"featured_media":40653,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-40652","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>See how this leading CRM company uses RingCentral to earn customer loyalty | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"CRM company PipelineDeals uses RingCentral cloud communications not to avoid speaking with its customers\u2014but to make speaking with its customers easier.\" \/>\n<meta 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layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a>","amp_link":"\/us\/en\/blog\/crm-company-finds-simple-way-to-earn-customer-loyalty\/amp","excerpt_title":"See how this leading CRM company uses RingCentral to earn...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/40652","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=40652"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/40652\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/40653"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=40652"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=40652"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=40652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}