{"id":40639,"date":"2019-08-20T00:00:00","date_gmt":"2019-08-20T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/"},"modified":"2025-03-13T06:30:57","modified_gmt":"2025-03-13T13:30:57","slug":"these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation","status":"publish","type":"post","link":"\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/","title":{"rendered":"How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features?"},"content":{"rendered":"<p>Maryland-based 5 Star Plumbing, Heating and Cooling has a clever way of describing their company\u2019s service hours: They\u2019re available every \u201cMonday through Sunday,\u201d from \u201c12:00 a.m. to 12:00 a.m.\u201d And yet their entire staff is able to leave the office each day at the end of normal business hours.<\/p>\n<p>So, how is a small business like 5 Star able to offer 24\/7 emergency plumbing and HVAC services without needing either a team of employees on site around the clock or an outsourced customer-support service to handle their after-hours calls?<\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Does managing a small business need to be <i>this <\/i>hard? Nope. Learn from your peers and grab our eBook to dive into five small business success stories.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"69d1dac0c8698\" id=\"69d1dac0c8698\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d1dac0c8698.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to get an inside look at five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d1dac0c8698.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><strong>The RingCentral feature that makes 5 Star\u2019s 24-hour service run smoothly<\/strong><\/h2>\n<p>Here\u2019s how Matthew Magnolia, the company\u2019s Operations Supervisor, describes just one of the RingCentral features that his team \u201cloves and uses every single day\u201d:<\/p>\n<p>\u201cCall forwarding allows us to leave the office at normal operating hours and forward calls from our RingCentral [business number] to anyone of our office personnel\u2019s mobile cell phones. We\u2019re a 24-hour-a-day, 7-day-a-week emergency service company, and we have to answer the phone 24\/7. Now, if I miss a call, it\u2019s going to get forwarded to one of my next office managers, and we\u2019re able to maintain optimal efficiency and, most importantly, keep the customer happy.\u201d<\/p>\n<p>Judging from the company\u2019s outstanding <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-review-examples\/\">customer reviews<\/a>\u2014they\u2019ve earned essentially all 5 stars and \u201cA\u201d grades across the major service-review sites\u20145 Star is doing an excellent job of keeping its customers happy.<\/p>\n<p>But <a href=\"https:\/\/www.ringcentral.com\/office\/features\/call-forwarding\/overview.html\">call forwarding<\/a> isn\u2019t the only RingCentral feature the business credits with helping them maintain their stellar reputation.<\/p>\n<p><strong>Another RingCentral feature that\u2019s \u201cabsolutely huge\u201d from a management standpoint<\/strong><\/p>\n<p>\u201cOne of my absolute favorite features RingCentral offers is <a href=\"https:\/\/www.ringcentral.com\/office\/features\/call-recording\/overview.html\">call recording<\/a>,\u201d Magnolia explains.<\/p>\n<p>\u201cIf there\u2019s a problem with a customer, and a customer files a complaint, we\u2019re able to go in and listen to that service call from the time it was taken to the time that call was booked. In a small business, that\u2019s huge. If there was a problem, we\u2019re able to find it\u2014and prevent it from happening again.\u201d<\/p>\n<p>See for yourself how enthusiastic this company is about call forwarding, <a href=\"https:\/\/www.ringcentral.com\/office\/features\/call-recording\/overview.html\">call recording<\/a>, and the other ways RingCentral is improving their operations:<\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral Success Story: 5 Star Plumbing, Heating and Cooling\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/sxGacrnSIro?start=2&#038;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Maryland-based 5 Star Plumbing, Heating and Cooling has a clever way of describing their company\u2019s service hours: They\u2019re available every \u201cMonday through Sunday,\u201d from \u201c12:00 a.m. to 12:00 a.m.\u201d And yet their entire staff is able to leave the office each day at the end of normal business hours. So, how is a small business &#8230;<\/p>\n","protected":false},"author":29,"featured_media":40640,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-40639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features? | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Maryland-based 5 Star Plumbing, Heating and Cooling has a clever way of describing their company\u2019s service hours: They\u2019re available every \u201cMonday through\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features?\" \/>\n<meta property=\"og:description\" content=\"Maryland-based 5 Star Plumbing, Heating and Cooling has a clever way of describing their company\u2019s service hours: They\u2019re available every \u201cMonday through\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2019-08-20T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:30:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features?\",\"datePublished\":\"2019-08-20T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:30:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/\"},\"wordCount\":457,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png\",\"articleSection\":[\"Business &amp; leadership\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/\",\"name\":\"How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features? | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png\",\"datePublished\":\"2019-08-20T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:30:57+00:00\",\"description\":\"Maryland-based 5 Star Plumbing, Heating and Cooling has a clever way of describing their company\u2019s service hours: They\u2019re available every \u201cMonday through\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png\",\"width\":1200,\"height\":675},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\",\"name\":\"RingCentral Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"RingCentral Team\"},\"sameAs\":[\"https:\/\/www.ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/ringcentral-team\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features? | RingCentral Blog","description":"Maryland-based 5 Star Plumbing, Heating and Cooling has a clever way of describing their company\u2019s service hours: They\u2019re available every \u201cMonday through","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/","og_locale":"en_US","og_type":"article","og_title":"How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features?","og_description":"Maryland-based 5 Star Plumbing, Heating and Cooling has a clever way of describing their company\u2019s service hours: They\u2019re available every \u201cMonday through","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2019-08-20T00:00:00+00:00","article_modified_time":"2025-03-13T13:30:57+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png","type":"image\/png"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#article","isPartOf":{"@id":"\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358"},"headline":"How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features?","datePublished":"2019-08-20T00:00:00+00:00","dateModified":"2025-03-13T13:30:57+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/"},"wordCount":457,"commentCount":0,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png","articleSection":["Business &amp; leadership"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#respond"]}]},{"@type":"WebPage","@id":"\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/","name":"How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features? | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png","datePublished":"2019-08-20T00:00:00+00:00","dateModified":"2025-03-13T13:30:57+00:00","description":"Maryland-based 5 Star Plumbing, Heating and Cooling has a clever way of describing their company\u2019s service hours: They\u2019re available every \u201cMonday through","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png","width":1200,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"How does 5 Star Plumbing maintain its 5-star customer reputation using 2 RingCentral features?"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"RingCentral Team"},"sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/ringcentral-team\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Aug-20-SMB-Blog-Post-5-Star-Plumbing.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ringcentral-team\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a>","amp_link":"\/us\/en\/blog\/these-two-ringcentral-features-help-5-star-plumbing-maintain-its-five-star-customer-reputation\/amp","excerpt_title":"How does 5 Star Plumbing maintain its 5-star customer rep...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/40639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=40639"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/40639\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/40640"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=40639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=40639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=40639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}