{"id":40637,"date":"2019-08-06T00:00:00","date_gmt":"2019-08-06T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/plastics-manufacturer-improves-customer-communication-with-ringcentral\/"},"modified":"2025-03-13T06:30:57","modified_gmt":"2025-03-13T13:30:57","slug":"plastics-manufacturer-improves-customer-communication-with-ringcentral","status":"publish","type":"post","link":"\/us\/en\/blog\/plastics-manufacturer-improves-customer-communication-with-ringcentral\/","title":{"rendered":"See how this plastics manufacturer improves customer communication with RingCentral"},"content":{"rendered":"<p>Wisconsin-based Gemini Plastics, a manufacturer of plastic components for original equipment manufacturers, must be doing something right.<\/p>\n<p>The company has been around since 1974, and its reputation for high-quality, affordably priced plastic-component solutions has earned it customers in industries as wide-ranging as aerospace, medical, military, automotive, railroad, electronic, and agricultural, among others.<\/p>\n<p>But Gemini Plastics\u2019s corporate mantra is \u201csolutions create success.\u201d So when the company took a hard look at its business operations and determined not all of its processes were as effective as they could be, the team started looking for solutions.<\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Does managing a small business need to be <i>this <\/i>hard? Nope. Learn from your peers and grab our eBook to dive into five small business success stories.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"6a143a7f0e5d2\" id=\"6a143a7f0e5d2\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a143a7f0e5d2.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to get an inside look at five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a143a7f0e5d2.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><strong>A need for more mobile, flexible communication options<\/strong><\/h2>\n<p>\u201cOne of those [process] improvements was our phone system,\u201d says CEO Joe Beausoleil. \u201cOur traditional phone system was landlines, and we wanted to move to a mobile service that would allow us the opportunity to communicate more effectively with our customers.\u201d<\/p>\n<p>RingCentral has helped Gemini Plastics employees meet that company objective in more ways than one.<\/p>\n<p>\u201cIt was important for our employees to stay connected\u201d says Beausoleil. \u201cWhether they were visiting a vendor or visiting a customer, they needed to seem like they were taking a call as if they were in the office. And RingCentral has allowed us that opportunity. We can transfer calls, make calls, take calls as if we were right here.\u201d<\/p>\n<p>The company also discovered an unintended benefit of RingCentral\u2019s call-from-anywhere business phone solution.<\/p>\n<p>\u201cWe no longer have ringing phones in the same office,\u201d Beausoleil explains. \u201cWe used to have four or five people working in the same environment, so when a conversation was taking place on another call\u2026 you couldn\u2019t help but have that pull your attention away from your focus.\u201d<\/p>\n<p>\u201cRingCentral now allows us the opportunity to have remote employees. So if you get a call, <em>that call is for you<\/em>\u2026 and you can put all of your focus on that call. You no longer have the distractions of ringing phones and conversations around you when you\u2019re trying to focus on a specific task.\u201d<\/p>\n<p><a href=\"https:\/\/ringcentral.valuestoryapp.com\/roi-calculator\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-48167\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/06\/ROI-calculator.png\" alt=\"ROI calculator\" width=\"1000\" height=\"440\" \/><\/a><\/p>\n<h2><strong>The cost savings aren\u2019t bad either<\/strong><\/h2>\n<p>Although it wasn\u2019t the main reason for upgrading their phone solution, Gemini Plastics has found it is also saving big thanks to RingCentral. \u201cWe\u2019ve saved as much as 30% [with RingCentral] over our traditional landlines,\u201d says Beausoleil. Not a bad side benefit!<\/p>\n<p>To see how else Gemini Plastics is benefiting from its RingCentral phone solution\u2014and how your company can too\u2014watch the Gemini Plastics RingCentral video:<\/p>\n<p><iframe sandbox=\"allow-scripts allow-same-origin allow-presentation\" title=\"RingCentral Success Story: Gemini Plastics, Inc.\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/z_3THkmP8SE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen sandbox=\"allow-same-origin allow-scripts allow-presentation\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wisconsin-based Gemini Plastics, a manufacturer of plastic components for original equipment manufacturers, must be doing something right. The company has been around since 1974, and its reputation for high-quality, affordably priced plastic-component solutions has earned it customers in industries as wide-ranging as aerospace, medical, military, automotive, railroad, electronic, and agricultural, among others. But Gemini Plastics\u2019s &#8230;<\/p>\n","protected":false},"author":29,"featured_media":43271,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-40637","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>See how this plastics manufacturer improves customer communication with RingCentral | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Discover how RingCentral helped Gemini Plastics connect employees, improve customer communication, and save telecom costs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a>","amp_link":"\/us\/en\/blog\/plastics-manufacturer-improves-customer-communication-with-ringcentral\/amp","excerpt_title":"See how this plastics manufacturer improves customer 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