Before they launched a software platform to help healthcare organizations automate medical records processing and transmission, the founders of (auto)MATE\u2122 Healthcare formed their own home health agency. Their business enjoyed early success and continues to grow, but the team quickly discovered a serious challenge in running such a company.<\/p>\n
Most healthcare businesses still communicate largely by fax for sending patient records to doctors or pharmacies, receiving authorizations from insurance companies, invoicing, etc.<\/p>\n
As co-founder Joseph Wainwright recalls, \u201cWe were spending so much of our staff\u2019s time manually reviewing records, preparing cover sheets, and then standing over the fax machine waiting for them to transmit. Also, we were wasting lots of money on fax paper and ink. This antiquated technology was literally slowing our ability to grow the business.\u201d<\/p>\n