{"id":40633,"date":"2019-07-09T00:00:00","date_gmt":"2019-07-09T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/how-ringcentral-helped-franchise-boost-revenue-and-stellar-reputation\/"},"modified":"2025-03-13T06:30:59","modified_gmt":"2025-03-13T13:30:59","slug":"how-ringcentral-helped-franchise-boost-revenue-and-stellar-reputation","status":"publish","type":"post","link":"\/us\/en\/blog\/how-ringcentral-helped-franchise-boost-revenue-and-stellar-reputation\/","title":{"rendered":"How RingCentral helped this franchise owner boost revenue and his company\u2019s already stellar reputation"},"content":{"rendered":"<p>If you run a service business, you know that your company\u2019s reputation with customers can mean the difference between success and failure. In the age of online <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-review-examples\/\">customer reviews<\/a>, a company in a competitive service industry\u2014HVAC, plumbing, construction, etc.\u2014simply can\u2019t afford to develop a reputation for poor quality or unreliability.<\/p>\n<p>Ed Sieber understands this principle. That\u2019s why he built his entire company culture around the promise to put customers first. And that explains why the franchise he started 30 years ago, Glass Doctor of Charlotte, not only survived but became one of the most successful in the parent corporation\u2019s 300-franchise portfolio.<\/p>\n<p>But until recently, one factor limited Sieber\u2019s ability to provide outstanding service in every customer experience.<\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Does managing a small business need to be <i>this <\/i>hard? Nope. Learn from your peers and grab our eBook to dive into five small business success stories.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/\u0441ase_studies_small_business_success_stories.pdf\" data-id=\"6a0f499e1d82b\" id=\"6a0f499e1d82b\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0f499e1d82b.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Grab eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free eBook to get an inside look at five small business success stories. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0f499e1d82b.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2>Solving the one customer service issue the five-star company still struggled with<\/h2>\n<p>\u201cIn the service industry, you need real-time answers,\u201d Sieber explains. \u201cYou can\u2019t just call one manager with a question and wait for an answer.\u201d Yet that was how the company was forced to conduct much of its day-to-day business because its communication technology was limited to standard business phone lines.<\/p>\n<p>Then a friend who also owned a Glass Doctor franchise introduced Sieber to RingCentral\u2019s all-in-one communications solution, and he was finally able to turn that last remaining customer service weak point into another competitive advantage for his business.<\/p>\n<p>Sieber points out, for example, that thanks to the RingCentral app, \u201cNow we finally have real-time team messaging. When I need a question answered right away, I can just message the right team\u2014or teams\u2014and I know someone will be there to answer. That\u2019s so much better than our old method of calling one person and hoping for a callback soon.\u201d<\/p>\n<h3 style=\"font-size: 23px;\">Improving the business in so many ways<\/h3>\n<p>Sieber\u2019s business is also benefiting from the many other communication tools included in his RingCentral service: like the <a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">business phone numbers<\/a> his employees can use on any device, the voicemail transcriptions, and the online video meetings the company uses for training sessions and webinars.<\/p>\n<p>And these aren\u2019t just fun new tech tools for the company\u2019s employees. RingCentral\u2019s communication services are actually improving Glass Doctor of Charlotte\u2019s operations in measurable ways. \u201cSince we switched to RingCentral, our Net Promoter Score has gone from an 81\u2014which was already a world-class rating\u2014to an 85. I attribute this largely to our improved efficiency and communication thanks to RingCentral.<\/p>\n<p>\u201cWe\u2019re finding so many ways to improve our operations with these tools that I could go on all day about them,\u201d Sieber says. To discover more of those improvements Sieber is talking about and learn what RingCentral can do for your own business, <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/glass-doctor.html\">check out Glass Doctor of Charlotte\u2019s RingCentral case study<\/a>.<\/p>\n<p><a href=\"https:\/\/ringcentral.valuestoryapp.com\/roi-calculator\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-48167\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/06\/ROI-calculator.png\" alt=\"ROI calculator\" width=\"1000\" height=\"440\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you run a service business, you know that your company\u2019s reputation with customers can mean the difference between success and failure. In the age of online customer reviews, a company in a competitive service industry\u2014HVAC, plumbing, construction, etc.\u2014simply can\u2019t afford to develop a reputation for poor quality or unreliability. Ed Sieber understands this principle. &#8230;<\/p>\n","protected":false},"author":29,"featured_media":40634,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-40633","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How RingCentral helped this franchise owner boost revenue and his company\u2019s already stellar reputation | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"If you run a service business, you know that your company\u2019s reputation with customers can mean the difference between success and failure. In the age of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-ringcentral-helped-franchise-boost-revenue-and-stellar-reputation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How RingCentral helped this franchise owner boost revenue and his company\u2019s already stellar reputation\" \/>\n<meta property=\"og:description\" content=\"If you run a service business, you know that your company\u2019s reputation with customers can mean the difference between success and failure. 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