{"id":40444,"date":"2017-12-22T00:00:00","date_gmt":"2017-12-22T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/5-signs-say-probably-change-current-phone-system\/"},"modified":"2025-03-13T06:31:01","modified_gmt":"2025-03-13T13:31:01","slug":"5-signs-say-probably-change-current-phone-system","status":"publish","type":"post","link":"\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/","title":{"rendered":"5 signs that your business needs a new phone system"},"content":{"rendered":"<p>It&#8217;s a common theme.<\/p>\n<p>A small business signs up for a phone system because it&#8217;s relatively cheap. Later on, they realize they need more from the phone system\u2014but the provider doesn&#8217;t have the capacity to meet their demands.<\/p>\n<p>So, they settle. They make a few tweaks, and try their hardest to adjust the day-to-day operations to accommodate the limitations of their <a href=\"https:\/\/www.ringcentral.com\/solutions\/office\/call.html\" target=\"_blank\" rel=\"noopener noreferrer\">business phone system<\/a>, even when it&#8217;s becoming clear that they need to get a new phone. After all, as a small business, they really don&#8217;t have a lot of options within their price range.<\/p>\n<p>This would be okay\u2014if it didn&#8217;t have adverse effects on the business. <strong>But a system with too many limitations can lead to missed calls, missed messages,\u00a0and\u00a0missed faxes.<\/strong> A small business especially can&#8217;t afford to miss these things because it could also mean missed opportunities.<\/p>\n<p>If you&#8217;re still trying to stabilize your footing, you can\u2019t afford to waste time on these little routine things every day.<\/p>\n<p>Good news is it&#8217;s never too late to recognize that you need an effective phone system.<\/p>\n<p>The first step, of course, is to recognize the problem. To help you figure things out, here are a few big signs that <a href=\"https:\/\/www.ringcentral.com\/solutions\/small-business.html\">your small business needs a new communications solution.<\/a><\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udcde Did you know employees feel most connected through voice communication? Access new phone stats in our latest report.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/report\/power-of-voice-communication-at-work.pdf\" data-id=\"69f77e78c850b\" id=\"69f77e78c850b\">\n\t\t<button tabindex=\"on\"  on=\"tap:69f77e78c850b.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the report<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 \u200a Get this free report to learn more about the power of voice communication at work. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69f77e78c850b.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2 class=\"heading h2\">5 signs you need a new phone system<\/h2>\n<h3 class=\"heading h3\">1. What you&#8217;re using<strong> is either obsolete or near-obsolete<\/strong><\/h3>\n<p>You might think your phone system will last forever. Oh, it&#8217;ll probably need some tweaking over time. But it should hold out for as long as you need it&#8230;<\/p>\n<p>Until it doesn\u2019t. Suddenly, the problems become much more difficult to fix, and parts needed for the fix are harder to come by. Soon, you&#8217;ll find it much cheaper to just abandon it.<\/p>\n<p>That&#8217;s because the system is on its way to becoming obsolete.<\/p>\n<p>There are familiar signs that&#8217;ll tell you if your system is going down this route:<\/p>\n<ul>\n<li>Your provider isn&#8217;t offering the same system to new customers anymore<\/li>\n<li>The parts you need to fix your system aren&#8217;t available<\/li>\n<li>New trends that could replace (or have already replaced) the system being used by your team are emerging<\/li>\n<\/ul>\n<p>There are more signs that point to your system going obsolete, but these are the most common red flags blaring &#8220;Time to get a new phone.&#8221;<\/p>\n<h3 class=\"heading h3\">2. It&#8217;s not reliable<\/h3>\n<p>A lot of businesses choose their <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/communication-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">communication tools<\/a> based on price, thinking it gives them the most value because they don&#8217;t need to spend too much. It doesn&#8217;t take long before they find out the reason why the price is cheap:\u00a0 the service is cheap, too.<\/p>\n<p><strong>When your team is spending more time trying to get your phone system to work than they do actually making money, it&#8217;s a big neon sign saying you need a new communications solution.<\/strong> Ideally, one that will actually help you become more productive instead of getting in the way of your daily tasks.<\/p>\n<h3 class=\"heading h3\">3. It can&#8217;t do what you need anymore<\/h3>\n<p>Is your phone system able to provide the features and functionalities you need?<\/p>\n<p>You&#8217;d think this is an easy question to answer, but it&#8217;s not. Sometimes, businesses don&#8217;t know they need a certain functionality because they don&#8217;t even know it exists. Or even if they do know about it, they don&#8217;t think they can afford it given their limited resources.<\/p>\n<p>For example, if your company&#8217;s been using a traditional human receptionist through a multi-line system, would you actually recognize that your business could be better off with an auto-attendant that automatically answers and routes all your <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/inbound-calling\/\" target=\"_blank\" rel=\"noopener noreferrer\">incoming calls<\/a>?<\/p>\n<p>To have a better idea of what you need and what you may be missing out on, you have to make an honest assessment of your phone situation by:<\/p>\n<ul>\n<li>Reviewing the features and functions you need based on your business goals<\/li>\n<li>Matching it with the available features and functionalities of different communications solution providers in the market<\/li>\n<li>Comparing your findings to what your current provider is delivering to you<\/li>\n<\/ul>\n<p>It should paint a clearer picture of what you&#8217;re missing out on. You might be surprised to find what&#8217;s available to you at your price point.<\/p>\n<h3 class=\"heading h3\">4. It has a limited capacity<\/h3>\n<p>For a growing business, a phone system that&#8217;s not scalable can become a liability instead of an asset. Fast.<\/p>\n<p>Most of the traditional systems require complex cabling and installations just to add one more user. Can you imagine how much harder it&#8217;d be if your business needed to expand to another location? Will you have to install a new and separate system for the new office?<\/p>\n<p>That&#8217;s something you should consider if you <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/small-business-management\/\" target=\"_blank\" rel=\"noopener noreferrer\">manage a small business,<\/a> even if you&#8217;re not at that point yet. While your current phone service may be working for you (in a limited capacity), you should consider its ability to adjust to the needs of your business as it grows and goes through changes. A lot of the time, what works right now may not work in the (near) future.<\/p>\n<h3 class=\"heading h3\">5. It doesn&#8217;t have good customer service when you need help<\/h3>\n<p>When evaluating your current phone system provider, ask yourself these questions:<\/p>\n<ul>\n<li>How far has your current communications solutions provider gone to provide you with the best service?<\/li>\n<li>Did they help you with installing and implementing their service for your company?<\/li>\n<li>Are they readily available to help you when you have questions, concerns, and complaints about the service?<\/li>\n<li>Do they know the history of your account and have knowledge of how you use their phone service?<\/li>\n<\/ul>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p>Watch out for third-party providers only care about getting new customers and don&#8217;t really care about them once they are signed up. If your current communications solutions provider is like this, then maybe it&#8217;s time to look for a provider who cares about retaining your business and earning your loyalty.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>If your current situation sounds like the ones mentioned above, then looking into other phone\u2014or even better, all-in-one communication\u2014options should definitely be on the table for you.<\/p>\n<p>While you might think there are limited options for a small business, you&#8217;ll see that, with a bit more digging, there&#8217;s always a communications solution that can meet most, if not all, your needs\u2014without breaking the bank.<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><em>Want a handy version of this article? Check out the infographic:<\/em><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"shareable aligncenter wp-image-252 size-large\" title=\"5 Signs That Say You Should Probably Change Your Current Phone System Infographic\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/5-Signs-You-Should-Change-Your-Phone-System-Infographic-white-icons-410x1024.jpg\" alt=\"5 Signs That Say You Should Probably Change Your Phone System Infographic\" width=\"410\" height=\"1024\" \/><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s a common theme. A small business signs up for a phone system because it&#8217;s relatively cheap. Later on, they realize they need more from the phone system\u2014but the provider doesn&#8217;t have the capacity to meet their demands. So, they settle. They make a few tweaks, and try their hardest to adjust the day-to-day operations &#8230;<\/p>\n","protected":false},"author":845,"featured_media":43404,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[18717,18716],"class_list":["post-40444","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-new-phone-service","tag-new-phone-systems"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 signs that your business needs a new phone system | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"When is it time to change your phone system? If any of these situations sound familiar, then it&#039;s time to upgrade your communications solution. Learn more.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 signs that your business needs a new phone system\" \/>\n<meta property=\"og:description\" content=\"When is it time to change your phone system? If any of these situations sound familiar, then it&#039;s time to upgrade your communications solution. Learn more.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2017-12-22T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:31:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/iStock-1203044233-e1598492451413.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1538\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Dacanay\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Dacanay\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/\"},\"author\":{\"name\":\"Mark Dacanay\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/764fd7eae6ea91087a1925b0fd6e413d\"},\"headline\":\"5 signs that your business needs a new phone system\",\"datePublished\":\"2017-12-22T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:31:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/\"},\"wordCount\":1141,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/iStock-1203044233-e1598492451413.jpg\",\"keywords\":[\"new phone service\",\"new phone systems\"],\"articleSection\":[\"Business &amp; leadership\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/\",\"name\":\"5 signs that your business needs a new phone system | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-signs-say-probably-change-current-phone-system\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/iStock-1203044233-e1598492451413.jpg\",\"datePublished\":\"2017-12-22T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:31:01+00:00\",\"description\":\"When is it time to change your phone system? 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