{"id":40408,"date":"2020-06-29T00:00:00","date_gmt":"2020-06-29T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/robocalls-how-can-your-company-block-them\/"},"modified":"2025-07-14T06:00:13","modified_gmt":"2025-07-14T13:00:13","slug":"robocalls-how-can-your-company-block-them","status":"publish","type":"post","link":"\/us\/en\/blog\/robocalls-how-can-your-company-block-them\/","title":{"rendered":"Robocalls: How can your company block them?\u00a0"},"content":{"rendered":"<p><strong>Highlights:<\/strong><\/p>\n<ul>\n<li>Businesses use robocalls for a variety of legitimate reasons, but bad actors have created a global aversion to picking up unknown numbers.<\/li>\n<li>STIR\/SHAKEN, a spam call prevention framework, aims to authenticate calls and notify users before they answer the phone.<\/li>\n<li>Using STIR\/SHAKEN and our analytics-based robocall detection, we inform your users with &#8220;Suspected Robocall&#8221; as the caller ID when a spam call is detected.<\/li>\n<\/ul>\n<hr \/>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve all been there: the phone rings, we don\u2019t recognize the number, and we decide to take the call anyway only to find an unwanted, unwarranted, and noncompliant spam call. Unfortunately, the experience makes us not want to answer our phones anymore.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And you might wonder: in this day and age, how is this all still possible? Before we look into that, let\u2019s talk about how robocalls happen.<\/span><\/p>\n<h2><strong>What is robocalling?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">A <\/span><a href=\"https:\/\/en.wikipedia.org\/wiki\/Robocall\"><span style=\"font-weight: 400;\">robocall<\/span><\/a><span style=\"font-weight: 400;\"> is a call generated by an automatic dialer that uses pre-recorded messages. Many legitimate organizations use robocalls for a variety of different business reasons, particularly in political campaigns, appointment reminders, sales, or collections.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A number of laws have been created to protect us from unwanted spam calls including the Telephone Consumer Protection Act of 1991 (TCPA) and Federal Communications Commission (FCC). Further regulation was created in 2019 by the US Congress to limit the use of robocalls. Dubbed the TRACED Act, it requires the FCC to do several things:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Implement <\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/caller-id-control\/overview.html\"><span style=\"font-weight: 400;\">Caller ID<\/span><\/a><span style=\"font-weight: 400;\"> authentication<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Report all criminal robocalls to the Justice Department<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make it possible for consumers to block robocalls at no charge<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increase penalties for companies that violate the law<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Many organizations work hard to abide by these regulations to stay legal and use this technology appropriately. However, there are also a lot of bad actors that use the technology nefariously.\u00a0\u00a0<\/span><\/p>\n<h2 class=\"heading h2\"><strong>The problems created by illegal robocalling<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">While regulations generally allow businesses to use robocalling for legitimate calls, we all know that\u2019s not how they get used. Bad actors use special software to substitute their Caller ID with that of, say, the IRS or Apple Support\u2014or even a number that closely resembles your own. This practice, commonly known as \u201c<\/span><a href=\"https:\/\/support.ringcentral.com\/s\/article\/Caller-ID-Spoofing-FAQs?language=en_US\"><span style=\"font-weight: 400;\">spoofing<\/span><\/a><span style=\"font-weight: 400;\">,\u201d increases the chance that someone will answer the call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You might think, why not just ignore calls from IDs you don\u2019t recognize? Well, in many instances, this can have serious repercussions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, medical professionals have raised concerns about the impact of robocalling on reaching patients. For example, when patients get referred to specialists\u2014who then try to call the patient\u2014those calls could get ignored because the patient doesn\u2019t recognize the number. When doctors can\u2019t reach patients in a timely manner, potentially life-threatening issues could occur.<\/span><\/p>\n<h2 class=\"heading h2\"><strong>Can you trace robocalls?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Tracing calls is possible with the new STIR\/SHAKEN framework. The STIR\/SHAKEN authentication system uses a kind of digital fingerprint that can recognize both the number where the call originates and the number that appears on Caller ID. If they\u2019re different, the recipient could get notified of this. As carriers have rolled this out, you may have noticed that you now receive calls that say \u201cpossible spam\u201d in your Caller ID.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t\t\t<\/p>\n<div class=\"rc-bottom-cta rc-bottom-cta__landscape\" style=\"background-color:#FF8800;flex-direction: row-reverse;\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/04\/New-phone-featues-hero.png\" class=\"responsive-image\" alt=\"Powerful new ...\" \/>\t\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"rc-bottom-cta__text\" style=\"color:ffffff;\">\n<h3\n\t\t\t\t\t\t\t\tclass=\"rc-bottom-cta__title headline-copy\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t>Powerful new phone features to keep your team connected<\/h3>\n<\/p><\/div>\n<div class=\"rc-bottom-cta__btn-wrapper\" style=\"\">\n\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\tclass=\"btn btn-primary btn-lg rc-bottom-cta__link\"\n\t\t\t\t\t\t\t\ttitle=\"Read the Blog\"\n\t\t\t\t\t\t\t\thref=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/powerful-new-phone-features-to-keep-your-team-connected\/\"\n\t\t\t\t\t\t\t\tdata-dl-name=\"Read the Blog\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"button\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"bottom cta banner\"\n\t\t\t\t\t\t\t\tdata-no-auto-dl=\"true\"\n\t\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\tonmouseover=\"\"\n\t\t\t\t\t\t\t\tonmouseout=\"this.style.backgroundColor='';this.style.borderColor='';this.style.color='';\"\n\t\t\t\t\t\t>Read the Blog<\/a>\n\t\t\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But analytics aren\u2019t always perfect. Sometimes bad actors slip through (we call these \u201cfalse negatives\u201d) or a legitimate number gets misclassified as a robocall (a \u201cfalse positive\u201d). Strong analytics, however, can navigate this landscape effectively, relying on crowd-sourced data for inputs but not basing final decisions solely on that data.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because any legitimate business should be able to use their <a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">business phone number<\/a> to call potential customers, it remains important that the crowd-sourced model of recording objections to such calls doesn\u2019t become the only standard of classification. Best practice suggests that <\/span><b>STIR\/SHAKEN<\/b><span style=\"font-weight: 400;\"> and call analytics should be used together for an optimal mitigation strategy. That\u2019s where RingCentral comes in.<\/span><\/p>\n<h2 class=\"heading h2\"><strong>How does RingCentral stop robocalls?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Carriers in the US have come together to define a framework known as <\/span><b>STIR\/SHAKEN<\/b><span style=\"font-weight: 400;\">. This allows different carriers that send and receive calls to work together. For example, in a phone call, the carriers can vouch for the end-to-end authenticity of the Caller ID.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not all actors manipulate their Caller IDs, however, but using the collective feedback of multiple called parties, they can develop a bad reputation as their bad intentions become clear. When this happens, their phone numbers typically get added to a blacklist.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral began offering call analytics based on such blacklists in late 2019. Since then, we\u2019ve further evolved the capability. In addition to labeling incoming calls as \u201cSuspected Robocall\u201d to help you decide if you should answer or not, customers now have the option to <\/span><a href=\"https:\/\/support.ringcentral.com\/s\/article\/Robocalls-Mitigation?language=en_US\"><span style=\"font-weight: 400;\">block suspected robocalls<\/span><\/a><span style=\"font-weight: 400;\"> completely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral <a href=\"https:\/\/www.ringcentral.com\/lp\/small-business-phone-service.html\">business phone service<\/a> users who receive unsolicited phone calls get additional information with the call to help them decide whether to answer it or not. Incoming calls are labeled with \u201cSuspected Robocall\u201d if the caller ID is found to be present in a blacklist.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Highlights: Businesses use robocalls for a variety of legitimate reasons, but bad actors have created a global aversion to picking up unknown numbers. STIR\/SHAKEN, a spam call prevention framework, aims to authenticate calls and notify users before they answer the phone. Using STIR\/SHAKEN and our analytics-based robocall detection, we inform your users with &#8220;Suspected Robocall&#8221; &#8230;<\/p>\n","protected":false},"author":839,"featured_media":48497,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[17887,17888,17889],"class_list":["post-40408","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","tag-block-robocalls-for-entire-company","tag-ringcentral-robocalls","tag-ringcentral-spam-calls"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Can Your Company Block Robocalls?<\/title>\n<meta name=\"description\" content=\"Businesses use robocalls for a variety of legitimate reasons, but bad actors have created a global aversion to picking up unknown numbers.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/robocalls-how-can-your-company-block-them\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Robocalls: How can your company block them?\u00a0\" \/>\n<meta property=\"og:description\" content=\"Businesses use robocalls for a variety of legitimate reasons, but bad actors have created a global aversion to picking up unknown numbers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/robocalls-how-can-your-company-block-them\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-29T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-14T13:00:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/06\/Untitled-design.png\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Dieter Rencken\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dieter Rencken\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/robocalls-how-can-your-company-block-them\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/robocalls-how-can-your-company-block-them\/\"},\"author\":{\"name\":\"Dieter Rencken\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/8cebadb5d1fa8bcaa30e4b796bdb6441\"},\"headline\":\"Robocalls: How can your company block them?\u00a0\",\"datePublished\":\"2020-06-29T00:00:00+00:00\",\"dateModified\":\"2025-07-14T13:00:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/robocalls-how-can-your-company-block-them\/\"},\"wordCount\":868,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/robocalls-how-can-your-company-block-them\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/06\/Untitled-design.png\",\"keywords\":[\"block robocalls for entire company\",\"ringcentral robocalls\",\"ringcentral spam calls\"],\"articleSection\":[\"Company news &amp; 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