{"id":40379,"date":"2020-06-23T00:00:00","date_gmt":"2020-06-23T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/deploying-ringcentral-services-in-a-virtual-world\/"},"modified":"2025-03-13T06:44:24","modified_gmt":"2025-03-13T13:44:24","slug":"deploying-ringcentral-services-in-a-virtual-world","status":"publish","type":"post","link":"\/us\/en\/blog\/deploying-ringcentral-services-in-a-virtual-world\/","title":{"rendered":"Deploying RingCentral services in a virtual world"},"content":{"rendered":"

These are some unprecedented times\u2014millions of people around the world find themselves under different phases of quarantine to reduce the spread of COVID-19\u2014stay-at-home, safer-at-home, complete lock-down, shelter-in-place, nighttime curfew, etc.\u00a0 Even as curfews and shelter-in-place orders ease, it\u2019s safe to say business has changed, and <\/span>remote work may be the new normal<\/span><\/a>. But with these changes and disruptions, business and commerce do not stop\u2014and your company cannot afford to be left behind or shuttered during these times.<\/span><\/p>\n

Lengthy and drawn-out transition cycles are things of the past; companies must invest in and create an environment that allows their employees to respond to customers quickly and efficiently. Smart organizations are responding swiftly to the changed social and market conditions and are planning for when employees can travel, meet customers, and be able to work from the office. This is specifically important during the current environment when there is a possibility that the Corona crisis may manifest again during the fall, again drastically changing what work and business communications look like.\u00a0<\/span><\/p>\n

At RingCentral, our motto has always been to connect employees, vendors, and partners from wherever, whenever, and however they need to communicate. We\u2019ve monitored the landscape and adjusted our services implementation and delivery approach accordingly to meet customers\u2019 changing needs. We want our customers to be able to feel confident when deploying RingCentral services and trust us as their advocates\u2014like they and hundreds of thousands of RingCentral customers always have.<\/span><\/p>\n

Need to get operational quickly?<\/strong><\/h2>\n

We genuinely understand the importance of communications to a company, and the need to be able to adapt quickly and ensure your business remains operational.\u00a0 After all, our entire business model is built on efficient, intelligent, and scalable communications.\u00a0\u00a0<\/span><\/p>\n

That\u2019s why we created express unified communications (UC) and contact center (CC) packages that allow customers to quickly operationalize RingCentral services in as little as 48 hours, and deploy additional services as their needs evolve.<\/span><\/p>\n

That’s also why we provide a flexible, <\/span>open platform<\/span><\/a> to allow you to customize the way you communicate, build in RingCentral communications with the systems you already use, and take advantage of new technologies such as chatbots or artificial intelligence to greater scale your business and ensure customer satisfaction even at an unprecedented scale.\u00a0\u00a0<\/span><\/p>\n

Along with getting you up and running quickly, our team can assist you in using our <\/span>200+ pre-built integrations<\/span><\/a>, building custom integrations, building notification systems, and more.<\/span><\/p>\n

Learn how 24 Hour Tees scaled their customer support with RingCentral APIs<\/b><\/a><\/p>\n

Worried about the expansion of video conferencing?<\/strong><\/h2>\n

We understand that having to choose a new solution and deploy video conferencing within your company can be daunting.\u00a0 That\u2019s why our video conferencing service is designed to work with a unified app, allowing all of your teams\u2019 communications to happen in one place, with one app.\u00a0<\/span><\/p>\n

It\u2019s also why we\u2019ve created our new Rooms-in-a-Box service, to work with you every step of the way in your video conferencing deployment.\u00a0\u00a0<\/span><\/p>\n

With our new Rooms-in-a-Box service, you are quickly able to deploy and expand your video conferencing solution with a turnkey and secure approach.\u00a0 Through this approach, our team can quickly set up a full conferencing solution when rooms aren\u2019t being utilized, allowing you to scale efficiently, and as your business needs.<\/span><\/p>\n

Our Professional Services processes are designed to support you from pre-deployment to post-deployment.\u00a0 Our team will be with you every step of the way to help you ensure you have the ideal network setup, handle change management, train and onboard your users, provide system and UAT testing, provide ongoing support as needed, and even help you design a \u201creturn to office\u201d strategy.<\/span><\/p>\n

Our solutions include:<\/strong><\/h3>\n

Network<\/strong>: Guidance is provided that enables work-from-home (WFH) users to conduct basic network testing and best practices, allowing QoS to be maintained.<\/span><\/p>\n

Change management<\/strong>: We identify and train champions from within your organization to support communication, training, and adoption requirements.<\/span><\/p>\n

User training and service adoption<\/strong>: Our persona-based training learning management system (LMS) allows users to take training at their own pace and be ready. Admins can monitor and assign training as needed.<\/span><\/p>\n

System and UAT testing<\/strong>: A thorough end-to-end testing involving WFH users ensures that the system is built to the documented design and that all call flows, queues, and configurations are set up correctly.<\/span><\/p>\n

Go-live<\/strong>: An office hour-type audio and video conference allows users to call in with their support questions\u2014including those who are outside of the RingCentral system\u2014if they have trouble logging in.<\/span><\/p>\n

Return to the office<\/strong>: We will work with you to develop a \u201creturn to the office\u201d strategy that will focus on additional training, hardware, and porting support.<\/span><\/p>\n

Post-go-live support<\/strong>: As part of our commitment to you, we will provide two months of RingCentral Office Priority Support ($1,000 USD value), which will allow customers to connect directly to the secondary tier and get help quickly.<\/span><\/p>\n

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\n\t\t\tCustomer success story\t\t<\/div>\n
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\n\t\t\t\t\tRingCentral\u2019s Rooms in a Box helps the world\u2019s largest independent music distributor to communicate more effectively than ever\t\t\t\t<\/div>\n<\/p><\/div>\n
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