{"id":40265,"date":"2020-06-08T00:00:00","date_gmt":"2020-06-08T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/5-ways-organizations-are-preparing-for-the-new-normal\/"},"modified":"2025-03-13T06:44:29","modified_gmt":"2025-03-13T13:44:29","slug":"5-ways-organizations-are-preparing-for-the-new-normal","status":"publish","type":"post","link":"\/us\/en\/blog\/5-ways-organizations-are-preparing-for-the-new-normal\/","title":{"rendered":"4 Ways Organizations Are Preparing for the New Normal"},"content":{"rendered":"

When the COVID-19 outbreak struck, Discover Financial Services fully mobilized its entire 25,000 employees to work from home in just a matter of two weeks<\/a>. Support teams rushed to acquire work-from-home equipment, supply them with the right tools, and distribute to workers from every team. At one point, the company\u2019s offices even installed a drive-thru process for employees to pick up equipment quickly and safely. Before states issued lockdowns, most of Discover\u2019s employees were already working remotely.<\/span><\/p>\n

Now that restrictions are gradually lifting, the challenge for Discover\u2014and most organizations around the world\u2014is to implement an efficient, effective, and safe return-to-office strategy. Unlike initiating remote work, however, returning to the office won\u2019t be as clear-cut as returning equipment and going back to normal. In fact, normal is a fantasy we may never see again.\u00a0<\/span><\/p>\n

Despite lockdowns loosening and businesses reopening, the virus is very much still active, and employers won\u2019t want to jeopardize employee health and safety by mandating a full return to work. Gone are the days of prototypical coffee-machine chats and small talk at a colleague\u2019s desk. Instead, we\u2019re likely to usher in a new world of pervasive face masks, temperature checks, and unprecedented, stringent office cleaning.<\/span><\/p>\n

COVID-19 changed the future of work\u2014permanently. As Microsoft\u2019s CEO Satya Nadella said, \u201cWe have seen two years of digital transformation in two months.\u201d As organizations consider their return to work options, let\u2019s look at some of the most popular strategies introduced so far:<\/span><\/p>\n

1. Permanent\/semi-permanent remote work<\/b><\/h2>\n

In May, Facebook and Twitter announced that most employees will be eligible to <\/span>work from anywhere<\/span><\/a> in the near future, advancing far beyond the current work-from-home movement. While work from anywhere isn\u2019t a novel concept (many companies today are 100% remote), the social media giants\u2019 decisions highlight how corporate perceptions on remote work are changing. If not indefinitely, many organizations have decided to allow remote work until at least the end of 2020.\u00a0<\/span><\/p>\n

Remote work makes sense from an employee engagement standpoint. Employees with flexible schedules have better work-life balance, save time on commutes, and get to spend more time with family. A PGi <\/span>study<\/span><\/a> found that 82% of workers are less stressed when they work from home, and 77% of workers <\/span>surveyed<\/span><\/a> by Flexjobs said they would be happier and healthier if they could even occasionally work from home.<\/span><\/p>\n

2. Rotating schedules<\/b><\/h2>\n

Traditional offices pack as many employees as possible into small spaces, which doesn\u2019t make for a safe environment amidst the pandemic. Many organizations returning to work have rotating schedules where certain employees come into the office every other day and work remotely in between.\u00a0<\/span><\/p>\n

Similarly, organizations are getting more liberal with work flexibility. A recent Gartner <\/span>survey<\/span><\/a> on 317 CFOs revealed that 74% of companies plan to permanently shift to more remote work post-COVID-19. Nearly a quarter of those plan to move 20% of their on-site employees to permanent remote positions. As more offices reopen, we\u2019ll start to see organizations give employees the option of going into offices or working remotely.<\/span><\/p>\n

3. Solidified communications strategies<\/b><\/h2>\n

When COVID-19 struck, many organizations weren\u2019t prepared for the sudden onslaught of remote work. From high alert to official lockdown, IT teams had just several weeks to take their entire workforces remote. This resulted in IT teams scrambling to cobble together temporary solutions to enable remote work, most of which don\u2019t match with long-term IT goals. These short-term Band-Aids helped to weather the storm, but in order to thrive in the post-COVID world, organizations need to solidify their technologies.<\/span><\/p>\n

The demand for cloud communications has never been higher. More organizations are adopting flexible and remote work policies to keep employees safe, and employees need effective communications technology to collaborate and innovate. Tools like <\/span>unified communications<\/span><\/a> combine team messaging, video conferencing, and cloud phone into a single platform for employees to reach colleagues from anywhere in the world on any device. The single platform also acts as a hub for all file sharing, messaging history, and hosting and joining conference calls<\/a>.<\/span><\/p>\n

With unified communications, employees working in offices and from home can collaborate without risking their health from face-to-face interactions. <\/span><\/p>\n

4. Reconfigured offices<\/b><\/h2>\n

Offices in the post-COVID-19 workplace might never look the same again. In most organizations, office configurations will have to change for the sake of social distancing and employee safety. At the same time, many employees will either work fully remotely or on a rotating schedule. This could transform offices in multiple ways, including:<\/span><\/p>\n