{"id":40232,"date":"2020-06-02T00:00:00","date_gmt":"2020-06-02T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/what-automated-sms-notifications-can-do-to-improve-customer-satisfaction\/"},"modified":"2025-03-13T06:44:31","modified_gmt":"2025-03-13T13:44:31","slug":"what-automated-sms-notifications-can-do-to-improve-customer-satisfaction","status":"publish","type":"post","link":"\/us\/en\/blog\/what-automated-sms-notifications-can-do-to-improve-customer-satisfaction\/","title":{"rendered":"What automated SMS notifications can do to improve customer satisfaction"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">In 2020, the world changed how we work, how we shop, and even how we interact with others. Beyond social isolation, inventory demands have been unprecedented\u2014with grocery stores managing long outside lines, restaurants pivoting to curbside pickup orders, and businesses often running out of high-demand items and delaying orders time and time again.<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\t\t<\/p>\n<div class=\"download-form-widget download-cta-banner \" data-url=\"https:\/\/netstorage.ringcentral.com\/checklist\/how_to_spot_disengaged_customer.pdf\" data-id=\"6a454b1f6946a\" id=\"6a454b1f6946a\" data-form-type=\"cta download banner SMB\">\n<div class=\"rc-post-content-cta rc-post-content-cta_download white\">\n<div class=\"img-rc-cta-download\">\n\t\t\t\t<svg width=\"290\" height=\"234\" fill=\"none\" id=\"svg--295122370\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<path d=\"M213.846 96.959C222.78 130.299 257.048 150.084 290.388 141.15C323.728 132.217 343.513 97.9482 334.579 64.6087C325.646 31.2691 291.377 11.4839 258.038 20.4173L203.159 35.122C200.128 35.9341 198.329 39.0494 199.141 42.0803L213.846 96.959Z\" fill=\"#FF7A00\"\/>\n\t\t\t\t\t<path d=\"M153.092 88.4508C154.825 86.7179 154.825 83.9299 153.092 82.1969L81.1733 10.2785C79.4405 8.54566 76.6392 8.55885 74.9846 10.3437C35.9115 52.6218 35.9115 118.026 74.9846 160.304C76.6394 162.089 79.4535 162.089 81.1733 160.369L153.092 88.4508Z\" fill=\"#0684BC\"\/>\n\t\t\t\t\t<path d=\"M116.67 194.759L102.313 219.626C101.621 220.825 102.029 222.345 103.227 223.037L128.095 237.394C143.024 246.014 162.11 240.9 170.73 225.97C179.349 211.041 174.235 191.954 159.306 183.335C144.376 174.716 125.29 179.83 116.67 194.759Z\" fill=\"#FFCD00\"\/>\n\t\t\t\t\t<path d=\"M184.513 4.20398C184.94 5.7996 183.997 7.43423 182.401 7.86177L134.082 20.8089C132.486 21.2364 130.852 20.2926 130.424 18.697L117.477 -29.6222C117.049 -31.2178 117.993 -32.8524 119.589 -33.2799L167.908 -46.227C169.504 -46.6545 171.138 -45.7109 171.566 -44.1152L184.513 4.20398Z\" fill=\"#002855\"\/>\n\t\t\t\t\t<path d=\"M195.505 160.14C195.025 160.972 193.966 161.256 193.135 160.776L167.963 146.242C167.131 145.763 166.848 144.703 167.327 143.872L181.861 118.7C182.341 117.869 183.4 117.585 184.231 118.065L209.403 132.598C210.234 133.078 210.518 134.137 210.038 134.968L195.505 160.14Z\" fill=\"#205C40\"\/>\n\t\t\t\t<\/svg>\t\t\t<\/div>\n<div class=\"rc-content-cta-download\">\n<div class=\"bottom-cta-copy\">\n<div class=\"title-banner-cta-download\">No business owner wants to lose a customer.<\/div>\n<div class=\"text-banner-cta-download\">Here&#8217;s the secret to<span class=\"s2\"> spotting a disengaged customer<\/span>. <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"rc-post-content-cta-footer\">\n\t\t\t\t<button tabindex=\"on\" on=\"tap:6a454b1f6946a.toggleClass(class='open')\" class=\"open-modal-download-action rc-button\" type=\"submit\">\u2705  Get the checklist<\/button>\n\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Here\u2019s a checklist to help you identify (and win back) a disengaged customer.<\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a454b1f6946a.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p><\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">These changes have confused and frustrated employees and customers alike, which are unpleasant feelings to experience during an already challenging time. That&#8217;s why today, proactive communication is more important than ever\u2014and could potentially transform your employee and customer experience entirely.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"Transitioning\"><\/a>Transitioning to SMS for convenient, efficient, and proactive communications<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">One of the easiest ways to proactively communicate with customers is through automated SMS notifications. Today, many companies already use SMS to communicate order status, providing customers with real-time notifications on delays and shipping updates\u2014sometimes even letting consumers know the moment their order arrives or is ready to be picked up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Beyond order updates, SMS notifications are often used to share updated inventory status, new item availability, or special sales and promotions with customers. SMS notifications are also used internally for important employee updates, inventory issues, repair requirements, and other urgent matters.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chances are, you\u2019ve received several of these notifications yourself. So how can your business integrate SMS notifications to create more efficient, higher-impact communications internally and externally?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><a id=\"what\"><\/a>The &#8220;what&#8221;: Classifications of text messages with your customers<\/h2>\n<p><span style=\"font-weight: 400;\">Before we jump into the \u201chow,\u201d there are a couple of important things to know about SMS. First, there are actually two different classifications of SMS messages. This is important to understand, as one of these classifications (P2P) is already included with your RingCentral plan\u2014but it&#8217;s limited in how it can be used.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong><a id=\"Person-to-person\"><\/a>1) Person-to-person (P2P) for low-volume, personal SMS<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">P2P SMS means person-to-person SMS or SMS that mimics normal human behavior. For a message to be considered person-to-person, it must meet the following criteria:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">For each RingCentral number you have, you cannot send messages to more than 200 unique numbers per day<\/span><\/li>\n<li>For each RingCentral number you have, you cannot send more than 1,000 messages per day<\/li>\n<li>For each RingCentral number you have, you cannot send more than one message per second<\/li>\n<li>The messages you send should receive replies (1:1 send\/receive ratio)<\/li>\n<\/ul>\n<p>These guidelines\u2014set by CTIA and enforced by the carriers\u2014mean that you cannot use P2P SMS for high-volume SMS use cases, such as handling hundreds of orders a day or sending large-scale marketing or promotional messages. However, you can use P2P for low-volume use cases, such as automating customer check-ins or sales check-ins\/call scheduling where you will be sending more personalized messages to a small prospect\/customer base\u2014with the expectation that you&#8217;ll receive a reply in return.<\/p>\n<p><span style=\"font-weight: 400;\">Previously, one workaround for these requirements was to purchase numerous P2P numbers; however, carriers such as Verizon have cracked down on this practice, even going beyond the above guidelines by restricting messages that they consider to be commercial in nature. This means that even if you send under 200 messages per day, your message may still be blocked if the carrier deems it to be \u201ccommercial.\u201d<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong><a id=\"Application-to-person\"><\/a>2) Application-to-person (A2P) for high-volume, commercial SMS<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">The good news about this second classification of SMS is that A2P SMS isn&#8217;t limited to the same requirements as P2P SMS\u2014which means that you can send messages to an essentially unlimited amount of phone numbers as well as send an unlimited number of messages. Also, customers don&#8217;t have to reply to your SMS, making A2P perfect for status updates or mass-market promotions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The downside: To send A2P SMS messages, you need a special phone number\u2014either:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">an SMS-enabled toll-free SMS number (note: per FCC regulations, you must request that your toll-free number be SMS enabled, as toll-free numbers are not enabled by default)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">a commercial SMS number (this is a new concept introduced by Verizon)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">a shortcode (typically very expensive)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Today, RingCentral offers toll-free SMS as a solution for A2P SMS use cases, allowing you to send 50,000 messages per day per number. To enable your toll-free number(s) to send SMS, please <a href=\"https:\/\/support.ringcentral.com\/contact-support.html\" target=\"_blank\" rel=\"noopener noreferrer\">contact RingCentral support<\/a><\/span><span style=\"font-weight: 400;\">. Customers who need to send more than 50,000 messages should contact their representative to set up a time to meet with RingCentral&#8217;s Developer Support team; we&#8217;d be delighted to work with you to meet your unique needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Beyond SMS capabilities, your RingCentral number also provides another convenience: Customers may call that number back and be directed to the appropriate extension for more information (ranging from a prerecorded message to a specific extension). Customers can also call back for additional support and be directed to an IVR, call queue, or dedicated extension.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please note that A2P SMS with toll-free SMS is NOT included with your RingCentral Office<\/span><span style=\"font-weight: 400;\"> plan; it&#8217;s billed per SMS sent and received. Visit <strong><a href=\"https:\/\/developers.ringcentral.com\/api-products\/sms\">RingCentral&#8217;s <\/a><\/strong><\/span><strong><a href=\"https:\/\/developers.ringcentral.com\/api-products\/sms\">Developer SMS page<\/a><\/strong><span style=\"font-weight: 400;\"> to view current toll-free SMS pricing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The only other caveat with A2P SMS is that you <em>must<\/em> give your customers the option to opt out or unsubscribe (just like you must let email subscribers unsubscribe from your lists). This means you are required to honor SMS requests such as \u201cSTOP\u201d and \u201cUNSUBSCRIBE.\u201d It\u2019s also important to respond to \u201cINFO\u201d requests with your company details so that your customers know who sent the text message.<\/span><\/p>\n<blockquote><p><a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/24-hour-tees.html\" target=\"_blank\" rel=\"noopener noreferrer\"><b>Learn how 24 Hour Tees improved customer service with RingCentral SMS<\/b><\/a><\/p>\n<p>&nbsp;<\/p><\/blockquote>\n<h2><strong><a id=\"how\"><\/a>The &#8220;how&#8221;: Sending and receiving text messages with your customers<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">There are two ways to build SMS notifications with RingCentral, depending on your level of technical expertise. The good news is that even if you aren&#8217;t a developer (or don&#8217;t have a developer friend willing to build this for you), you can quickly set up automated SMS notifications using a third-party solution like Zapier, Workato, or Build.io. <\/span><span style=\"font-weight: 400;\">You can also take advantage of <\/span><strong><a href=\"https:\/\/www.ringcentral.com\/apps\/toll-free-sms-app\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral&#8217;s Toll-free SMS Sender<\/a><\/strong><span style=\"font-weight: 400;\"> to upload or paste-in numbers for mass notification or alert sending purposes.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong><a id=\"No-code\"><\/a>1) No-code SMS integrations with Zapier (no programming required)<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">One of the easiest (and cheapest) ways to integrate RingCentral with other systems is by using a provider like Zapier. Zapier allows you to connect RingCentral with over 2,000 other applications and offers a free plan in addition to paid plans starting at $20\/month.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means you can set up numerous triggers to send SMS notifications\u2014including from email, your calendars, forms, tracking systems like Monday or Trello, social media, CRMs, and many other tools.<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-large wp-image-33870 alignnone\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/sms-integrations.png\" alt=\"\" width=\"640\" height=\"254\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You can also set up \u201czaps\u201d or integrations that occur when you receive an SMS message, putting the information into your order system, your CRM, or other systems. You can also run numerous filters and build in actions to set up automatic replies to incoming SMS messages\u2014all without a single line of code!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Setting up Zapier is as simple as choosing the \u201cTrigger\u201d\u2014in other words, what causes the \u201cZap\u201d or integration to process. Each app has its own triggers; for example, you could trigger an integration on Zapier if someone fills out a form, sends an email, or updates your order system or CRM.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Zapier connects directly to your accounts and pulls the data in real-time, allowing you to see your CRM structure, custom fields, and examples of the data that would be sent through. You can even test what\u2019s happening every step of the way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you have the Trigger set up, the next step is simple: connect Zapier to your RingCentral account, and choose the \u201cAction\u201d you want to perform, whether it\u2019s starting a call, sending a fax, or sending an automated SMS message.<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-large wp-image-33871 alignnone\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/sms-notifications-ringcentral-trigger-actions.png\" alt=\"\" width=\"640\" height=\"138\" \/><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about using Zapier with RingCentral, check out <strong><a href=\"https:\/\/medium.com\/ringcentral-developers\/google-calendar-to-sms-zap-65b42b6b780c\" target=\"_blank\" rel=\"noopener noreferrer\">Google Calendar to SMS Zap<\/a><\/strong> from the <strong><a href=\"https:\/\/medium.com\/ringcentral-developers\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Developers Medium blog<\/a><\/strong><\/span><span style=\"font-weight: 400;\">, or <strong><a href=\"https:\/\/zapier.com\/apps\/ringcentral\/tutorials\" target=\"_blank\" rel=\"noopener noreferrer\">view Zapier&#8217;s RingCentral Tutorials<\/a><\/strong><\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong><a id=\"Pro-code\"><\/a>2) Pro-code (coding required)\/custom SMS integrations<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">For more flexibility, you can also take advantage of <\/span><strong><a href=\"https:\/\/developers.ringcentral.com\/api-products\/sms\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral&#8217;s SMS APIs<\/a><\/strong><span style=\"font-weight: 400;\"> and webhooks to build the perfect integration into your systems. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To help you get started, RingCentral provides free Developer Environments and sandboxes, allowing you to build and test your integration without impacting your production environment or data.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve created your <\/span><strong><a href=\"https:\/\/developers.ringcentral.com\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Developer account<\/a><\/strong><span style=\"font-weight: 400;\"> and installed the appropriate <\/span><strong><a href=\"https:\/\/developers.ringcentral.com\/guide\/sdks\" target=\"_blank\" rel=\"noopener noreferrer\">SDK<\/a><\/strong><span style=\"font-weight: 400;\">, you can quickly send SMS messages with just a few lines of code in your language of choice, like so:<\/span><\/p>\n<p><img decoding=\"async\" class=\"size-large wp-image-33872 alignnone\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/sms-notifications-messages-code.png\" alt=\"\" width=\"640\" height=\"116\" \/><\/p>\n<p><span style=\"font-weight: 400;\">To begin using RingCentral\u2019s SMS APIs to send and receive text messages, first take a look at our <\/span><strong><a href=\"https:\/\/developers.ringcentral.com\/guide\/messaging\/quick-start\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral&#8217;s SMS Getting Started guide<\/a><\/strong><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also check out our blog posts on creating an <\/span><strong><a href=\"https:\/\/medium.com\/ringcentral-developers\/api-spotlight-sms-api-bb8788a4b8f9\" target=\"_blank\" rel=\"noopener noreferrer\">SMS Pun Bot<\/a><\/strong><span style=\"font-weight: 400;\">, <\/span><strong><a href=\"https:\/\/medium.com\/ringcentral-developers\/sms-apis-tips-tricks-and-quirks-982d2f705ae9\" target=\"_blank\" rel=\"noopener noreferrer\">SMS Tips and Tricks<\/a><\/strong><span style=\"font-weight: 400;\">, and <\/span><strong><a href=\"https:\/\/medium.com\/ringcentral-developers\/accepting-payments-with-stripe-via-sms-d3a40c960e0b\" target=\"_blank\" rel=\"noopener noreferrer\">Accepting Payments with Stripe via SMS<\/a><\/strong><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><a id=\"Increase\"><\/a>Increase customer satisfaction with proactive communications<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">As we continue to navigate through these challenging times, proactive and efficient communications will be key to keeping your customers informed, happy, and coming back.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SMS is one of the easiest, most efficient, and convenient ways to interact with your customers in real time. By being proactive with SMS, your customers can rest assured that they are top of mind, stay informed on any disruptions or delays, and plan accordingly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At RingCentral, we\u2019re here to support you in this mission as well as help you revolutionize the way you communicate\u2014both during current times and far into the future.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To learn more about building SMS notifications and our SMS APIs, please visit <\/span><strong><a href=\"https:\/\/developers.ringcentral.com\/api-products\/sms\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral&#8217;s Developer site<\/a><\/strong><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In 2020, the world changed how we work, how we shop, and even how we interact with others. Beyond social isolation, inventory demands have been unprecedented\u2014with grocery stores managing long outside lines, restaurants pivoting to curbside pickup orders, and businesses often running out of high-demand items and delaying orders time and time again. These changes &#8230;<\/p>\n","protected":false},"author":272,"featured_media":46759,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885,4],"tags":[1414,17767,3897],"class_list":["post-40232","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","category-customer-experience","tag-customer-satisfaction","tag-sms-notifications","tag-text-messages"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>What automated SMS notifications can do to improve customer satisfaction | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Being proactive with SMS is one of the easiest, most efficient, and convenient ways to interact with your customers in real time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-automated-sms-notifications-can-do-to-improve-customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What automated SMS notifications can do to improve customer satisfaction\" \/>\n<meta property=\"og:description\" content=\"Being proactive with SMS is one of the easiest, most efficient, and convenient ways to interact with your customers in real time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-automated-sms-notifications-can-do-to-improve-customer-satisfaction\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-02T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:44:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/06\/sms-notifications-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mike Stowe\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mike Stowe\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-automated-sms-notifications-can-do-to-improve-customer-satisfaction\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/what-automated-sms-notifications-can-do-to-improve-customer-satisfaction\/\"},\"author\":{\"name\":\"Mike Stowe\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/b84182edad9472aaf7f88ebbd0230deb\"},\"headline\":\"What automated SMS notifications can do to improve customer satisfaction\",\"datePublished\":\"2020-06-02T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:44:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/what-automated-sms-notifications-can-do-to-improve-customer-satisfaction\/\"},\"wordCount\":1640,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-automated-sms-notifications-can-do-to-improve-customer-satisfaction\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/06\/sms-notifications-1.jpg\",\"keywords\":[\"customer satisfaction\",\"sms notifications\",\"text messages\"],\"articleSection\":[\"Company news &amp; 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