{"id":40211,"date":"2020-05-29T00:00:00","date_gmt":"2020-05-29T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/helping-this-global-real-estate-firm-keep-operating-while-its-staff-works-from-home\/"},"modified":"2024-06-19T06:19:46","modified_gmt":"2024-06-19T13:19:46","slug":"helping-this-global-real-estate-firm-keep-operating-while-its-staff-works-from-home","status":"publish","type":"post","link":"\/us\/en\/blog\/helping-this-global-real-estate-firm-keep-operating-while-its-staff-works-from-home\/","title":{"rendered":"Helping this Global Real Estate Firm Keep Operating While its Staff Works from Home"},"content":{"rendered":"

When we finally get through this pandemic, millions of people all over the world are going to return to offices, shopping centers, and other commercial spaces for the first time in weeks, maybe months. For some of the most iconic buildings that the public will be enthusiastically returning to\u2014like New York City\u2019s Chelsea Market, and Ghirardelli Square in San Francisco\u2014we have Jamestown Properties<\/a> to thank.<\/p>\n

Jamestown, a global real estate investment and management company, is responsible for some of the most recognizable properties. The company has a decades-long track record of acquiring, developing, designing, renovating, and managing commercial and residential spaces. Today, Jamestown controls more than $12 billion in assets.<\/p>\n

Before COVID-19, the company\u2019s global staff of 300 employees operated out of US offices in Atlanta, New York City, Boston, Los Angeles, and San Francisco, as well as international offices in Germany, Colombia, and the Netherlands.<\/p>\n

When the pandemic forced the entire organization to shift to remote working, the company\u2019s IT team was relieved the staff already had RingCentral.<\/p>\n

The ideal communications platform for a remote workforce<\/strong><\/h3>\n

RingCentral\u2019s all-in-one cloud communications solution helped Jamestown\u2019s staff adjust to their new work-from-home reality in several ways.<\/p>\n

First, it made the transition painless. As Dean Rogers, the company\u2019s senior support engineer, explains, \u201cPeople really like the simplicity, being able to do things themselves. When we announced we were closing offices, IT didn\u2019t have to go in and forward everybody\u2019s business line to their cell phones. With RingCentral, they could easily go in and do it on their own.\u201d<\/p>\n

And RingCentral continues to help this distributed company stay connected and productive as everyone adjusts to working under these unusual circumstances. For example, although they can\u2019t meet in the office, Jamestown\u2019s employees are using RingCentral Meetings to hold face-to-face video conferences with coworkers, partners, vendors, and property sellers.<\/p>\n

As Dean points out, this capability plays a big role in Jamestown\u2019s success. \u201cCommercial real estate moves quickly,\u201d he says. \u201cWe used to review deals by email, sending documents back and forth. That slowed things down. Now, we\u2019re doing it all by video calls<\/a>\u2014and sharing our screens to review these documents in real time. That\u2019s making a big difference.\u201d<\/p>\n

The ideal way to provide IT support<\/strong><\/h3>\n

RingCentral is also making it easier than ever for Dean and his IT team to help Jametown\u2019s employees around the world with technical issues. \u201cWe have a ticket system, but it lags several minutes,\u201d he explains. \u201cI have RingCentral team messaging on my phone and iPad, so if they message me through the RingCentral app, I get that request immediately. I can jump onto their machine, fix their issue, and be gone even before the ticket would\u2019ve reached me.\u201d<\/p>\n

Thanks in part to the company\u2019s decision to switch to RingCentral, Jamestown isn\u2019t experiencing the disruptiveness affecting many businesses trying to adjust to the coronavirus fallout. In fact, the company is actually growing. Here\u2019s how Dean describes it:<\/p>\n

\u201cThe road ahead right now is business as usual. We\u2019re still hiring, and we have new people starting just about every week.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

When we finally get through this pandemic, millions of people all over the world are going to return to offices, shopping centers, and other commercial spaces for the first time in weeks, maybe months. For some of the most iconic buildings that the public will be enthusiastically returning to\u2014like New York City\u2019s Chelsea Market, and …<\/p>\n","protected":false},"author":29,"featured_media":40212,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,4],"tags":[],"class_list":["post-40211","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-customer-experience"],"acf":[],"yoast_head":"\nHelping this Global Real Estate Firm Keep Operating While its Staff Works from Home | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"When we finally get through this pandemic, millions of people all over the world are going to return to offices, shopping centers, and other commercial\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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