{"id":40115,"date":"2020-05-13T00:00:00","date_gmt":"2020-05-13T07:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/new-survey-of-healthcare-leaders-reveals-the-gaps-and-opportunities-around-collaboration-enabled-care\/"},"modified":"2025-07-02T04:03:09","modified_gmt":"2025-07-02T11:03:09","slug":"new-survey-of-healthcare-leaders-reveals-the-gaps-and-opportunities-around-collaboration-enabled-care","status":"publish","type":"post","link":"\/us\/en\/blog\/new-survey-of-healthcare-leaders-reveals-the-gaps-and-opportunities-around-collaboration-enabled-care\/","title":{"rendered":"New survey of healthcare leaders reveals the gaps and opportunities around collaboration-enabled care"},"content":{"rendered":"

RingCentral surveyed 150 healthcare leaders to find out their current communications-related challenges and the direct impact collaboration-enabled care can have on patient engagement, staffing optimization, and overall care coordination.<\/span><\/p>\n

Collaboration-enabled care is gaining focus<\/b><\/h3>\n

A whopping 90% of respondents believe their current communications platform and process have gaps that need attention. Considering that quality of care is at stake, it\u2019s not surprising that 87% of respondents say prioritizing enhanced collaboration through communication technology is an important initiative to better efficiencies, outcomes, and patient satisfaction. In fact, over half (56%) say it\u2019s a top-three priority.<\/span><\/p>\n

\"90%<\/p>\n

So, while it’s crystal clear to healthcare organizations that they must improve how they collaborate across multidisciplinary teams and communicate with patients, most of them still have a lot of work to do. The question is, where to start?<\/span><\/p>\n

Many organizations have begun by aligning new, targeted roles to address these challenges. Titles such as Chief Patient Experience Officer and VP of Patient Outcomes are joining their longer-standing Clinical Informatics peers to assign accountability for prioritizing communications and collaboration improvement within their facilities. Together, they will begin to reimagine how collaboration-enabled care can support their overall patient-centered strategies.<\/span><\/p>\n

Legacy communications impact the patient experience<\/b><\/h3>\n

Most of RingCentral\u2019s survey respondents feel that a call into their health system is NOT a positive patient experience (PX). Why? Respondents indicate that their current care communications technology\/process doesn\u2019t make it easy to support patient scheduling or get patients to the right person or department on the first attempt.<\/span><\/p>\n

\"70%<\/p>\n

Well over half of survey respondents indicate their current communications technology\/process directly impacts HCAHPS scores in three key areas:<\/span><\/p>\n