{"id":39906,"date":"2020-04-01T00:00:00","date_gmt":"2020-04-01T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/what-changes-with-remote-customer-support\/"},"modified":"2025-03-13T06:12:55","modified_gmt":"2025-03-13T13:12:55","slug":"what-changes-with-remote-customer-support","status":"publish","type":"post","link":"\/us\/en\/blog\/what-changes-with-remote-customer-support\/","title":{"rendered":"What Changes with Remote Customer Support?"},"content":{"rendered":"

If you\u2019ve never worked from home before, you\u2019re not alone. As the nation and the world transition to remote work situations in an effort to combat the spread of COVID-19, however, it is something you will probably have to get used to.<\/span><\/p>\n

Though you may be wary of this option, remote support poses little threat to your normal contact center<\/a> operations. In fact, it may even improve them. To see why, keep reading to learn what changes with remote support you can expect below.<\/span><\/p>\n

How being a remote agent can change your role\u00a0<\/strong><\/h2>\n

When your contact center closes its doors to protect the health and safety of employees, many of the customer service operations move online. As a customer support agent, this offers the exciting, but sometimes intimidating, opportunity to work from home.<\/span><\/p>\n

Along with your new workspace, you may also experience a few differences in the ways you manage customer interactions. In this article, we\u2019ve included suggestions to help you transition to working from home through remote support sessions. Remote work is not as scary as it seems and we\u2019ll help you manage these changes with confidence.<\/span><\/p>\n

How do I provide remote support as a contact center agent?<\/strong>\u00a0<\/span><\/h2>\n

First, it\u2019s important to note that you\u2019ll be working with new remote support tools, but your job will largely remain the same. You will still spend your days handling customer interactions and offering exceptional customer service. In fact, when you\u2019ve successfully transitioned to your home office, customers won\u2019t even know there\u2019s been a change.<\/span><\/p>\n

1 – Preparing your workspace<\/span><\/h3>\n

\"\"<\/p>\n

You won\u2019t be working from an office, but you will still need an area designated for your work. You can work from a home office, coffee shop,\u00a0<\/span>co-working space, or even your kitchen table, as long as it is set up for your work needs. Here, you\u2019ll keep your hardware and office supplies.<\/span><\/p>\n

Some companies provide remote work tools while others allow agents to use their own. Check with your employer to see what their policy is. This might include laptops, microphone-enabled headsets, and digital tool logins. You\u2019ll also need strong internet service and phone connectivity to provide remote connection capabilities. If you can\u2019t provide the connectivity you need from your home, work with your contact center management to find an ideal solution.<\/span><\/p>\n

2 – Getting started taking calls<\/span><\/h3>\n

When working from home, you need a contact center platform that enables remote access. Once you\u2019ve prepared your new workspace, it\u2019s time to set up remote access. Start by accessing your business\u2019 contact center software through your web browser, such as Google Chrome. Next, follow instructions to download and install the necessary software. You can likely work from a computer, both Windows and Mac, or even mobile devices.<\/span><\/p>\n

We also want to add that your employer has likely provided instructions for accessing the remote system. Be sure to check for a step-by-step guide or tutorial.<\/span><\/p>\n

Once you can access the remote system, you can log onto your remote desktop. Accessing your dashboard through remote networks is similar to screen sharing or desktop sharing, with the addition of allowing you to remotely control it. If your contact center uses a cloud-based solution, this dashboard should be the same one you used in the office. Now that your remote computer is set up with desktop control, you can start connecting with customers.<\/span><\/p>\n

3 – Managing customer interactions<\/span><\/h3>\n

At this point in the process, working from home will begin to feel similar to your hours at the office.<\/span><\/p>\n

\u00a0<\/span>Customers will begin connecting with you to find resolutions to their problems and you will use your contact center software to join the conversation. Though you may now use a partner program or do more through a web console, you can still access the tools and system information you need through\u00a0<\/span>application sharing. You will be able to maintain customer happiness and continue your work without interruption.<\/span><\/p>\n

4 – Collaborating with team members<\/span><\/h3>\n

\"\"<\/p>\n

Now that you no longer work beside your coworkers, collaboration is a bit trickier.\u00a0<\/span><\/p>\n

Rather than walking down the hall, you\u2019ll access remote meetings through your contact center platform.\u00a0<\/span><\/p>\n

You can likely attend meetings from anywhere and make file transfers to share information. You will still work as a team, even though you may not interact face-to-face.<\/span><\/p>\n

<\/h2>\n

<\/h2>\n

What changes with remote support?<\/strong><\/h2>\n

Moving to a remote operation can be a significant process for a contact center. We know moving to remote support can be an uncertain transition, so we\u2019ve also included answers to some additional frequently asked questions below.<\/span><\/p>\n

Does it matter which devices I use?<\/strong><\/h2>\n

For many problems, it shouldn\u2019t matter if you are using Windows and Mac computers or even Android devices. You should still be able to use a remote system to access your contact center software and resolve customer problems.<\/span><\/p>\n

Do I need to worry about my computer\u2019s security?<\/strong><\/h2>\n

The system that enables the remote capabilities for your contact center should include strong security features. If you are using a company-provided device, it should only be used to access remote work-related tools. As long as you don\u2019t allow unattended access to your computer, your company\u2019s data and software should remain safe.<\/span><\/p>\n

When using <\/span>RingCentral\u2019s contact center solution<\/span>, you can easily work as a remote customer support agent. Contact sales today to learn more about our software and to <\/span>watch a demo<\/span><\/a> customized to your needs.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

If you\u2019ve never worked from home before, you\u2019re not alone. As the nation and the world transition to remote work situations in an effort to combat the spread of COVID-19, however, it is something you will probably have to get used to. Though you may be wary of this option, remote support poses little threat …<\/p>\n","protected":false},"author":29,"featured_media":39909,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18390,4,18391],"tags":[],"class_list":["post-39906","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-communication-and-collaboration","category-customer-experience","category-it-leadership"],"acf":[],"yoast_head":"\nWhat Changes with Remote Customer Support? | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"If you\u2019ve never worked from home before, you\u2019re not alone. As the nation and the world transition to remote work situations in an effort to combat the\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Changes with Remote Customer Support?\" \/>\n<meta property=\"og:description\" content=\"If you\u2019ve never worked from home before, you\u2019re not alone. As the nation and the world transition to remote work situations in an effort to combat the\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-01T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:12:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1436\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/what-changes-with-remote-customer-support\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"What Changes with Remote Customer Support?\",\"datePublished\":\"2020-04-01T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:12:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/what-changes-with-remote-customer-support\/\"},\"wordCount\":918,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg\",\"articleSection\":[\"Business & leadership\",\"Communication & collaboration\",\"Customer & employee experience\",\"IT leadership\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/what-changes-with-remote-customer-support\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/\",\"name\":\"What Changes with Remote Customer Support? | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg\",\"datePublished\":\"2020-04-01T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:12:55+00:00\",\"description\":\"If you\u2019ve never worked from home before, you\u2019re not alone. As the nation and the world transition to remote work situations in an effort to combat the\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg\",\"width\":2048,\"height\":1436},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What Changes with Remote Customer Support?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\",\"name\":\"RingCentral Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"RingCentral Team\"},\"sameAs\":[\"https:\/\/www.ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/ringcentral-team\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"What Changes with Remote Customer Support? | RingCentral Blog","description":"If you\u2019ve never worked from home before, you\u2019re not alone. As the nation and the world transition to remote work situations in an effort to combat the","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/","og_locale":"en_US","og_type":"article","og_title":"What Changes with Remote Customer Support?","og_description":"If you\u2019ve never worked from home before, you\u2019re not alone. As the nation and the world transition to remote work situations in an effort to combat the","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2020-04-01T00:00:00+00:00","article_modified_time":"2025-03-13T13:12:55+00:00","og_image":[{"width":2048,"height":1436,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg","type":"image\/jpeg"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#article","isPartOf":{"@id":"\/us\/en\/blog\/what-changes-with-remote-customer-support\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358"},"headline":"What Changes with Remote Customer Support?","datePublished":"2020-04-01T00:00:00+00:00","dateModified":"2025-03-13T13:12:55+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/what-changes-with-remote-customer-support\/"},"wordCount":918,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg","articleSection":["Business & leadership","Communication & collaboration","Customer & employee experience","IT leadership"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/what-changes-with-remote-customer-support\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/","name":"What Changes with Remote Customer Support? | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg","datePublished":"2020-04-01T00:00:00+00:00","dateModified":"2025-03-13T13:12:55+00:00","description":"If you\u2019ve never worked from home before, you\u2019re not alone. As the nation and the world transition to remote work situations in an effort to combat the","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg","width":2048,"height":1436},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-changes-with-remote-customer-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"What Changes with Remote Customer Support?"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"RingCentral Team"},"sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/ringcentral-team\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/allie-smith-q5fqbrQVHLY-unsplash-scaled.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ringcentral-team\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business & leadership<\/a><a href=\"\/us\/en\/blog\/category\/trending\/communication-and-collaboration\/amp\">, Communication & collaboration<\/a><a href=\"\/us\/en\/blog\/category\/trending\/customer-experience\/amp\">, Customer & employee experience<\/a><a href=\"\/us\/en\/blog\/category\/it-leadership\/amp\">, IT leadership<\/a>","amp_link":"\/us\/en\/blog\/what-changes-with-remote-customer-support\/amp","excerpt_title":"What Changes with Remote Customer Support?","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/39906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=39906"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/39906\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/39909"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=39906"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=39906"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=39906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}