{"id":39900,"date":"2020-03-30T00:00:00","date_gmt":"2020-03-30T07:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/5-benefits-of-letting-agents-work-remotely\/"},"modified":"2025-03-13T06:12:57","modified_gmt":"2025-03-13T13:12:57","slug":"5-benefits-of-letting-agents-work-remotely","status":"publish","type":"post","link":"\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/","title":{"rendered":"5 benefits of letting agents work remotely"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If remote working hadn\u2019t yet been on your radar, the current state of the world due to COVID-19 has almost certainly changed things for your business and contact center. As states and businesses close in an effort to control the virus\u2019 spread, business owners are having to make tough decisions about their workforce.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Though you may not be thrilled about having your employees work remotely, there are numerous business benefits to having a remote customer support team. In this article, we explored some of the top advantages of working in remote teams, from home or local coffee shops. If your contact center has the ability to utilize a remote workforce, this change may make a powerful, beneficial difference to the way you do business.<\/span><\/p>\n<h2><strong>The benefits of a remote team<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">As a business owner or contact center manager, you likely have legitimate concerns about allowing your agents to work remotely. Maybe you\u2019re wondering:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cHow will I know if my remote agents are actively working?\u201d<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cCan I coordinate a productive schedule for a distributed team that works across multiple time zones?\u201d<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">\u201cWill I see negative effects on our customer service if I create a remote team?\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Thankfully, these fears are largely unfounded, especially when your contact center team is equipped with the right tools. In fact, there\u2019s a good chance you\u2019ll see even better results when your team is connected by technology rather than proximity.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before getting into the benefits, however, let\u2019s start with the basics.<\/span><\/p>\n<hr \/>\n<p>\ud83d\udc69\u200d\ud83d\udcbc<b> <\/b>\ud83d\udcab <b>Teamwork makes the dream work\u00a0<\/b>\ud83d\udcab \ud83d\udc68\u200d\ud83d\udcbc<\/p>\n<p>The key to building a customer-centric team: Enterprise edition eBook<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/ebook\/building-a-customer-centric-team.pdf\" data-id=\"6a0b182d7e3c7\" id=\"6a0b182d7e3c7\">\n\t\t<button tabindex=\"on\"  on=\"tap:6a0b182d7e3c7.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the eBook<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">How RingCentral helped these 6 companies better serve their customers<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Take me to it\">Take me to it<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:6a0b182d7e3c7.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Happy reading!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<hr \/>\n<h2><strong>What is a remote team?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">A remote team includes a group of employees that completes their tasks and collaborates with coworkers outside of office spaces. In terms of a contact center, this can include agents, supervisors and contact center admins. These remote workers may have started in a traditional co-working space before moving home or they may have been hired specifically for a remote position. Though they don\u2019t work in the same space, these teams maintain typical team meetings and communication, just through the phone or over <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video calls<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many contact centers build diverse teams by hiring remote workers from across the nation and the globe. This increases access to a larger talent pool and often attracts more candidates, allowing you to build a highly effective team that is the best at what they do.<\/span><\/p>\n<h2><strong>What are the benefits of remote working?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">The decision to move from an office setting to a virtual team affects everyone in the business, so it\u2019s important to know the benefit of remote work for your team and customer service. There are many ways to implement remote work, each with its own perks, but there are some benefits that everyone can experience when working remotely.<\/span><\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">1 &#8211; Increasing productivity through remote work<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Though many business owners and contact center managers worry about work getting done from home, increased productivity is often the biggest benefit of a remote team. A study presented in the Harvard Business Review, for example, showed that <\/span><a href=\"https:\/\/hbr.org\/2014\/01\/to-raise-productivity-let-more-employees-work-from-home\"><span style=\"font-weight: 400;\">remote workers accomplished almost a full additional day\u2019s amount of work per week<\/span><\/a><span style=\"font-weight: 400;\"> when compared to on-site employees. Another study found that 45% of <\/span><a href=\"https:\/\/www.zdnet.com\/article\/death-of-the-office-and-rise-of-the-telecommuter\/\"><span style=\"font-weight: 400;\">remote employees can get more done in less time<\/span><\/a><span style=\"font-weight: 400;\"> and 44% are less distracted and more productive than they would be at the office.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For some agents, the ability to find the best environment and schedule for their needs naturally leads to better work. For others, improved productivity is a way to pay back companies that allow them to work from home. <span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https:\/\/x.com\/intent\/tweet?url=%2Fus%2Fen%2Fblog%2F5-benefits-of-letting-agents-work-remotely%2F&#038;text=In%20fact%2C%2053%25%20of%20remote%20workers%20said%20they%20would%20work%20overtime%20while%20only%2028%25%20of%20in-office%20employees%20reported%20the%20same.%20&#038;related' target='_blank'rel=\"noopener noreferrer\">In fact, 53% of remote workers said they would work overtime while only 28% of in-office employees reported the same.  <\/a><\/span><a href='https:\/\/x.com\/intent\/tweet?url=%2Fus%2Fen%2Fblog%2F5-benefits-of-letting-agents-work-remotely%2F&#038;text=In%20fact%2C%2053%25%20of%20remote%20workers%20said%20they%20would%20work%20overtime%20while%20only%2028%25%20of%20in-office%20employees%20reported%20the%20same.%20&#038;related' target='_blank' class='bctt-ctt-btn'rel=\"noopener noreferrer\">Share on X<\/a><\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">What does this mean for your contact center agents?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Agents who are more focused and productive can increase the number of resolutions they can achieve each day. As they spend more time taking calls and interacting with customers, you can offer faster service and improve customer satisfaction with your business.<\/span><\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<h3><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">2 &#8211; Saving money in every department<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Much of the costs associated with a business\u2019 overhead go to maintaining physical locations. While the biggest cost is real estate, they also have to pay for utilities, furniture, office supplies, cleaning services, internet access, and more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By implementing remote agent teams, however, you can make saving money a priority. Eliminating the need to maintain a physical contact center or downsizing to a smaller one allows you to reduce operational costs to the tools and software you need to connect agents with customers. For some companies, this amounts to just tens of dollars a month. Plus, a remote set-up can also benefit your employees\u2019 personal finance needs. According to Inc. Magazine, <\/span><a href=\"https:\/\/www.inc.com\/sujan-patel\/the-11-tools-you-need-to-run-your-business-from-anywhere.html\"><span style=\"font-weight: 400;\">remote workers can save between $2,000 and $7,000 annually<\/span><\/a><span style=\"font-weight: 400;\"> on food, childcare, travel, and personal items. These savings can lessen your team\u2019s stress across the board, contributing to higher job satisfaction and output.<\/span><\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">3 &#8211; Offering flexible schedules for working at home<\/span><\/span><\/h3>\n<p><img decoding=\"async\" class=\" wp-image-32019 alignright\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/thought-catalog-UK78i6vK3sc-unsplash-scaled.jpg\" alt=\"\" width=\"392\" height=\"262\" \/><\/p>\n<p><span style=\"font-weight: 400;\">A flexible schedule is one of the greatest contributors to remote work productivity. When agents can determine when it works best to spend time on business tasks,\u00a0<\/span><span style=\"font-weight: 400;\">they can find the schedule that produces the best results. While some of your agents may work typical office hours, others can choose to work earlier or later shifts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This allows your workers to find a more satisfying schedule, but it also extends your live-agent customer service beyond normal business hours, enabling late-night social media interactions or early morning calls.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A more flexible schedule can also improve your meeting efficiency. Where a 10:30 a.m. meeting might disrupt a typical workday, remote agents can choose to work around these meetings to get more done. A lack of proximity also tends to limit the amount of small talk that occurs on company time. Rather than losing track of time during a discussion, your remote team will be more focused on servicing customers as calls come in.<\/span><\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">4 &#8211; Improving the work-life balance<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Agent burnout is a serious threat, especially when your staff has to juggle family and personal needs with hourly shifts. By allowing agents to work from home, you offer the ability to find the balance that <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/7-ways-to-help-remote-employees-achieve-a-better-work-life-balance\/\"><span style=\"font-weight: 400;\">best fits their individual needs<\/span><\/a><span style=\"font-weight: 400;\">. Parents can work around their kids\u2019 schedules, improving their focus and results. If partners work unusual schedules, your team members can adjust their schedule to maximize time together without affecting their work responsibilities. While some people might place increased family time in both pros and cons columns when it comes to remote work, an improved work-life balance is <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/4-reasons-why-call-center-agents-working-remotely-makes-sense\/\"><span style=\"font-weight: 400;\">a positive overall<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"text-decoration: underline;\"><span style=\"font-weight: 400;\">5 &#8211; Gaining access to the world\u2019s best workers<\/span><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As we mentioned above, increasing access to top talents is an invaluable benefit to any business. When your agent search isn\u2019t limited by location and schedule, you gain access to a wider knowledge base that can revolutionize the quality and depth of your team\u2019s abilities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The flexibility and benefits you can offer with a remote position are also more attractive to the talent you want. In a study completed by FlexJobs and Global Workplace Analytics, they found that telecommuters earn, on average, <\/span><a href=\"https:\/\/www.flexjobs.com\/2017-State-of-Telecommuting-US\/\"><span style=\"font-weight: 400;\">$4,000 more annually than on-site workers<\/span><\/a><span style=\"font-weight: 400;\"> in the same position. Greater control over their work also lends to happier agents, which can then benefit you and your work immensely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The benefits of a remote team for both your business and your agents are undoubtedly worth the potential risks. If you are looking to transform your contact center into a remote team, learn more about <\/span><a href=\"https:\/\/www.ringcentral.com\/contact-center\/overview.html#ring-cc\"><span style=\"font-weight: 400;\">RingCentral Contact Center<\/span><\/a><span style=\"font-weight: 400;\"> to see how RingCentral can keep your business running in any situation.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If remote working hadn\u2019t yet been on your radar, the current state of the world due to COVID-19 has almost certainly changed things for your business and contact center. As states and businesses close in an effort to control the virus\u2019 spread, business owners are having to make tough decisions about their workforce. Though you &#8230;<\/p>\n","protected":false},"author":29,"featured_media":39902,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18390,4,18391],"tags":[7999,16325,14505,16978,17466,17467,2232],"class_list":["post-39900","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-communication-and-collaboration","category-customer-experience","category-it-leadership","tag-cloud-contact-center","tag-collaborative-contact-center","tag-customer-support-teams","tag-distributed-teams","tag-manage-remote-teams","tag-support-from-anywhere","tag-work-from-home"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 benefits of letting agents work remotely | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"If remote working hadn\u2019t yet been on your radar, the current state of the world due to COVID-19 has almost certainly changed things for your business and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 benefits of letting agents work remotely\" \/>\n<meta property=\"og:description\" content=\"If remote working hadn\u2019t yet been on your radar, the current state of the world due to COVID-19 has almost certainly changed things for your business and\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-30T07:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:12:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1366\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"5 benefits of letting agents work remotely\",\"datePublished\":\"2020-03-30T07:00:00+00:00\",\"dateModified\":\"2025-03-13T13:12:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/\"},\"wordCount\":1302,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg\",\"keywords\":[\"Cloud Contact Center\",\"Collaborative Contact Center\",\"customer support teams\",\"distributed teams\",\"manage remote teams\",\"support from anywhere\",\"work from home\"],\"articleSection\":[\"Business &amp; leadership\",\"Communication &amp; collaboration\",\"Customer &amp; employee experience\",\"IT leadership\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/\",\"name\":\"5 benefits of letting agents work remotely | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg\",\"datePublished\":\"2020-03-30T07:00:00+00:00\",\"dateModified\":\"2025-03-13T13:12:57+00:00\",\"description\":\"If remote working hadn\u2019t yet been on your radar, the current state of the world due to COVID-19 has almost certainly changed things for your business and\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg\",\"width\":2048,\"height\":1366},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 benefits of letting agents work remotely\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\",\"name\":\"RingCentral Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"RingCentral Team\"},\"sameAs\":[\"https:\/\/www.ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/ringcentral-team\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 benefits of letting agents work remotely | RingCentral Blog","description":"If remote working hadn\u2019t yet been on your radar, the current state of the world due to COVID-19 has almost certainly changed things for your business and","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/","og_locale":"en_US","og_type":"article","og_title":"5 benefits of letting agents work remotely","og_description":"If remote working hadn\u2019t yet been on your radar, the current state of the world due to COVID-19 has almost certainly changed things for your business and","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2020-03-30T07:00:00+00:00","article_modified_time":"2025-03-13T13:12:57+00:00","og_image":[{"width":2048,"height":1366,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg","type":"image\/jpeg"}],"author":"RingCentral Team","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"RingCentral Team","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#article","isPartOf":{"@id":"\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/"},"author":{"name":"RingCentral Team","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358"},"headline":"5 benefits of letting agents work remotely","datePublished":"2020-03-30T07:00:00+00:00","dateModified":"2025-03-13T13:12:57+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/"},"wordCount":1302,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg","keywords":["Cloud Contact Center","Collaborative Contact Center","customer support teams","distributed teams","manage remote teams","support from anywhere","work from home"],"articleSection":["Business &amp; leadership","Communication &amp; collaboration","Customer &amp; employee experience","IT leadership"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/","name":"5 benefits of letting agents work remotely | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg","datePublished":"2020-03-30T07:00:00+00:00","dateModified":"2025-03-13T13:12:57+00:00","description":"If remote working hadn\u2019t yet been on your radar, the current state of the world due to COVID-19 has almost certainly changed things for your business and","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg","width":2048,"height":1366},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"5 benefits of letting agents work remotely"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358","name":"RingCentral Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"RingCentral Team"},"sameAs":["https:\/\/www.ringcentral.com"],"url":"\/us\/en\/blog\/author\/ringcentral-team\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/roberto-nickson-GaBDdA63GcQ-unsplash-scaled.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/ringcentral-team\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a><a href=\"\/us\/en\/blog\/category\/trending\/communication-and-collaboration\/amp\">, Communication &amp; collaboration<\/a><a href=\"\/us\/en\/blog\/category\/trending\/customer-experience\/amp\">, Customer &amp; employee experience<\/a><a href=\"\/us\/en\/blog\/category\/it-leadership\/amp\">, IT leadership<\/a>","amp_link":"\/us\/en\/blog\/5-benefits-of-letting-agents-work-remotely\/amp","excerpt_title":"5 benefits of letting agents work remotely","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/39900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=39900"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/39900\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/39902"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=39900"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=39900"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=39900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}