{"id":39880,"date":"2020-03-20T00:00:00","date_gmt":"2020-03-20T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/can-healthcare-staff-work-from-home\/"},"modified":"2022-02-11T15:35:51","modified_gmt":"2022-02-11T23:35:51","slug":"can-healthcare-staff-work-from-home","status":"publish","type":"post","link":"\/us\/en\/blog\/can-healthcare-staff-work-from-home\/","title":{"rendered":"Can healthcare staff work from home?"},"content":{"rendered":"<p><strong>At a glance:<\/strong><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\">WFH programs offer multiple benefits to healthcare organizations.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Use secure technology, like RingCentral&#8217;s HITRUST CSF-certified healthcare communications solution.<\/span><\/li>\n<li><span style=\"font-weight: 400;\">To further support your HIPAA compliance, establish and clearly communicate remote and mobile work policies.<br \/>\n<\/span><\/li>\n<\/ol>\n<hr \/>\n<p><span style=\"font-weight: 400;\">\ud83e\uddd1\u200d\u2695\ufe0f\u2695\ufe0f\ud83d\udc68\ud83c\udffb\u200d\ud83d\udcbb How can healthcare providers ensure HIPAA-compliant collaborative communication within care teams? Read our free guide to learn more.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"download-form-widget enterprise-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/hipaa_compliant_communication_healthcare_providers.pdf\" data-id=\"69d5233fd31a0\" id=\"69d5233fd31a0\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d5233fd31a0.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">Get the guide<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Learn how cloud communications platforms enable safe, effective collaboration.<\/div>\n<form class=\"download-form ENTERPRISE\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"enterprise download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-02167\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog Enterprise\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"enterprise download form\" data-dl-name=\"Read the guide\">Read the guide<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d5233fd31a0.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\"> Enjoy!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">In today\u2019s workplace, more employees are working from home (<a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wfh\/\" target=\"_blank\" rel=\"noopener noreferrer\">WFH<\/a>) than ever before. In fact, regular <\/span><a href=\"https:\/\/globalworkplaceanalytics.com\/telecommuting-statistics\"><span style=\"font-weight: 400;\">work-from-home has grown 173%<\/span><\/a><span style=\"font-weight: 400;\"> since 2005, with 43% of workers being remote on a frequent basis.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3><b>Benefits of working from home<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Based on <a href=\"https:\/\/www.gallup.com\/workplace\/283985\/working-remotely-effective-gallup-research-says-yes.aspx\">studies<\/a> representing a mix of other organizations, WFH programs show tremendous potential for healthcare organizations as well. Benefits such as lower rates of staff burnout, increased care coordination efficiency, and higher patient revenues all seem possible through the adoption of remote work environments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But working from home doesn\u2019t apply to the healthcare industry, right? After all, healthcare professionals have to see patients in person to adhere with HIPAA-mandated patient privacy and information security requirements. They must also navigate archaic communications technologies that require on-site-only access and utilization.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\t<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h2><b>How healthcare staff can start working from home<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Well, the good news is that some healthcare staff can absolutely work from home, provide patient service support, and comply with industry regulations. However, providers must evaluate the specific roles that can effectively work remotely, set clear expectations, and enable them with the right tools and technology to do so. So, how does a healthcare organization get started?<\/span><\/p>\n<h3><b>1. Identify your healthcare staffing needs<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Many healthcare workers support patients but don\u2019t treat them directly. Staff focused on patient intake coordination, utilization and claims management, medical records management, community relations, marketing, and many other functions make excellent candidates for remote workers. What about direct care staff? Field-based home health nurses, after-hours or on-call staff, tele-triage nurses, and staff training and education leaders are all roles that can also fit a work-from-home profile.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Additionally, many providers have added telehealth to their services\u2014using live video to diagnose and triage patients. By using telehealth, physicians assess most patients online and only show up to the office for more acute patients. So, YES! Even physicians can perform most of their work at home while still offering patients the services they deserve. And all it takes is the right video meeting solution to get started.<\/span><\/p>\n<h3><b>2. Arm remote staff with secure technology<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">To ensure that remote workers maintain the organization\u2019s HIPAA compliance, their communication, collaboration, and computing tools must protect electronic personal health information (ePHI), proprietary data, and the facility\u2019s network. This MUST also include any ePHI that would be exchanged over common communications and collaboration technologies like voice, video, fax, or messaging apps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For staff that will have direct access to electronic health record systems, they will need to <\/span><span style=\"font-weight: 400;\">authenticate through virtual private networks (VPN). Additionally, all devices and apps should be encrypted and password protected (with two-factor authentication) as an added security measure. Remote employees have to do their due diligence, too. Personal devices that access ePHI should always be kept up to date with the latest security software, and those devices should never be used by friends or family.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To keep employees working together remotely as they would in person, use cloud-based communications systems that have been certified by third parties for security compliance. The HITRUST CSF certification is the most commonly utilized risk management framework in the healthcare industry. The solution should include team messaging, voice, and video meetings all under the same platform, as well as prioritize patient confidentiality in accordance with HIPAA regulations. This will ensure that staff members can seamlessly stay connected and exchange ePHI even between the facility and dispersed home office locations.<\/span><\/p>\n<h3><b>3. Put together a work-from-home policy<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Staff members<\/span><span style=\"font-weight: 400;\">\u2014<\/span><span style=\"font-weight: 400;\">especially those who have spent the majority of their careers in the healthcare field<\/span><span style=\"font-weight: 400;\">\u2014<\/span><span style=\"font-weight: 400;\">may not be familiar with WFH best practices, etiquette, and policies. For example, certain members might not have the technical knowledge to understand not to access ePHI records on a public WiFi network or know the importance of shredding paper PHI at home.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You\u2019ll want to clearly lay out expectations for your staff when they work remotely. Explicitly state what you expect them to do that may differ from what they normally do while working on site<\/span><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">For instance, <\/span><span style=\"font-weight: 400;\">specify which technologies employees can use at home that won\u2019t jeopardize patient information, and prohibit workers from printing any work-related documents at home. Additionally, employees should adhere to a media sanitation policy on proper PHI disposal and never copy PHI to any external media.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best way to enforce these rules is by establishing and clearly communicating remote and mobile work policies. Have remote workers sign an agreement with these rules listed and mandate that they stick to them or face civil and criminal penalties.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you\u2019re sure your technologies and employees fully support your HIPAA compliance, your facility can start implementing work from home for all staff members.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><\/p>\n<div class=\"rc-post-content-cta rc-post-content-cta_green\">\n<div class=\"rc-post-content-cta-columns\">\n<div class=\"bottom-cta-img\">\n\t\t\t\t<img decoding=\"async\" width=\"930\" height=\"700\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/12\/care-team-collaborating-with-tablet-pc.png\" class=\"responsive-image\" alt=\"\" \/>\t\t\t<\/div>\n<div class=\"bottom-cta-copy\">\n<div class=\"headline-copy\" style=\"text-align:left;\"><\/span><b>UP NEXT: RingCentral Connect 2021: Using collaboration tools to create the ideal patient experience in healthcare<\/b><span 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href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-connect-collaboration-tools-healthcare\/\" class=\"view-all view-all-white \" data-dl-name=\"Read the blog\" data-dl-element=\"button\" data-dl-additional-info=\"bottom cta banner\" data-no-auto-dl=\"true\">Read the blog<span class=\"svg-icon\" aria-hidden=\"true\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"#000\" role=\"img\" aria-labelledby=\"cta-ring-arrow-185830292\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<title id=\"cta-ring-arrow-185830292\">Ring Central Logo<\/title>\t\n\t\t\t\t\t<path d=\"M0 11.5C0 11.2239 0.223858 11 0.5 11H21.6797C21.9559 11 22.1797 11.2239 22.1797 11.5V12.5C22.1797 12.7761 21.9559 13 21.6797 13H0.5C0.223858 13 0 12.7761 0 12.5V11.5Z\" ><\/path>\n\t\t\t\t\t<path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1718 12.0001L15.8086 6.63691C15.6134 6.44165 15.6134 6.12506 15.8086 5.9298L16.5157 5.22269C16.711 5.02743 17.0276 5.02743 17.2228 5.22269L23.6467 11.6465C23.8419 11.8418 23.8419 12.1584 23.6467 12.3536L17.2228 18.7775C17.0276 18.9727 16.711 18.9727 16.5157 18.7775L15.8086 18.0704C15.6134 17.8751 15.6134 17.5585 15.8086 17.3633L21.1718 12.0001Z\" ><\/path>\n\t\t\t\t<\/svg><\/span><\/a>\n\t\t\t<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>\t<\/span><\/p>\n<h3><b>Work remotely at your own pace<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Remember, every healthcare organization is unique, and what works for one provider\u2019s staff might not necessarily work for yours. Learn from your experience, and fine-tune your approach to find a WFH balance that works best for you and your staff.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At a glance: WFH programs offer multiple benefits to healthcare organizations. Use secure technology, like RingCentral&#8217;s HITRUST CSF-certified healthcare communications solution. To further support your HIPAA compliance, establish and clearly communicate remote and mobile work policies. \ud83e\uddd1\u200d\u2695\ufe0f\u2695\ufe0f\ud83d\udc68\ud83c\udffb\u200d\ud83d\udcbb How can healthcare providers ensure HIPAA-compliant collaborative communication within care teams? Read our free guide to learn more. &#8230;<\/p>\n","protected":false},"author":292,"featured_media":44593,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18674],"tags":[1682,356,2232],"class_list":["post-39880","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-healthcare","tag-healthcare","tag-remote-work","tag-work-from-home"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Can healthcare staff work from home? | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Healthcare staff can work from home\u2014if providers set clear expectations and enable them with the right tools and technology to do so.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/can-healthcare-staff-work-from-home\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can healthcare staff work from home?\" \/>\n<meta property=\"og:description\" content=\"Healthcare staff can work from home\u2014if providers set clear expectations and enable them with the right tools and technology to do so.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/can-healthcare-staff-work-from-home\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-20T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-11T23:35:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/03\/healthcare-staff-work-from-home.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"930\" \/>\n\t<meta property=\"og:image:height\" content=\"700\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Lance Mehaffey\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Lance Mehaffey\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/can-healthcare-staff-work-from-home\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/can-healthcare-staff-work-from-home\/\"},\"author\":{\"name\":\"Lance Mehaffey\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a6b1815c7d4a150371b61ed482d66f5e\"},\"headline\":\"Can healthcare staff work from home?\",\"datePublished\":\"2020-03-20T00:00:00+00:00\",\"dateModified\":\"2022-02-11T23:35:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/can-healthcare-staff-work-from-home\/\"},\"wordCount\":959,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/can-healthcare-staff-work-from-home\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/03\/healthcare-staff-work-from-home.jpg\",\"keywords\":[\"healthcare\",\"remote work\",\"work from home\"],\"articleSection\":[\"Healthcare\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/can-healthcare-staff-work-from-home\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/can-healthcare-staff-work-from-home\/\",\"name\":\"Can healthcare staff work from home? 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