{"id":39820,"date":"2020-02-13T00:00:00","date_gmt":"2020-02-13T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/new-features-for-you-to-enjoy-in-our-latest-quarterly-release\/"},"modified":"2025-03-13T06:45:06","modified_gmt":"2025-03-13T13:45:06","slug":"new-features-for-you-to-enjoy-in-our-latest-quarterly-release","status":"publish","type":"post","link":"\/us\/en\/blog\/new-features-for-you-to-enjoy-in-our-latest-quarterly-release\/","title":{"rendered":"New features for you to enjoy in our latest quarterly release"},"content":{"rendered":"<p><span style=\"font-weight: 400\">It\u2019s time to review the latest RingCentral Office updates to keep your team\u2019s productivity high and morale even higher.\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Here\u2019s a quick look at what\u2019s new in release 20.1:<\/span><br \/>\n<img decoding=\"async\" class=\"size-full wp-image-31118 aligncenter\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/office-image-for-20.1-blog.png\" alt=\"\" width=\"433\" height=\"362\" \/><\/p>\n<h4><b>OFFICE<\/b><\/h4>\n<h2><b>Robocall warnings, new devices and more<\/b><\/h2>\n<p><span style=\"font-weight: 400\">You know those pesky robocalls you\u2019ve been dreading? RingCentral now offers a warning for incoming robocalls, so you can screen them accordingly. We\u2019ve also added two new <\/span><i><span style=\"font-weight: 400\">Cisco<\/span><\/i><span style=\"font-weight: 400\"> phones (<\/span><i><span style=\"font-weight: 400\">CP6821 and CP8851<\/span><\/i><span style=\"font-weight: 400\">) to increase your device options and have made it even easier for users to activate their accounts directly from their mobile app.<\/span><\/p>\n<h4><b>PLATFORM<\/b><\/h4>\n<h2><b>Integrate with your favorite productivity apps<\/b><\/h2>\n<p><span style=\"font-weight: 400\">You can now quickly make calls, and start and join meetings from within Microsoft Teams desktop and web apps without having to switch applications.<\/span><\/p>\n<p><span style=\"font-weight: 400\">In addition, our integrations for SugarCRM, ServiceNow, and Zendesk feature click-to-dial, caller-info screen pops, and automatic call logging, to name a few features.<\/span><\/p>\n<h4><b>GLOBAL<\/b><\/h4>\n<h2><b>International number ordering just got easier<\/b><\/h2>\n<p><span style=\"font-weight: 400\">You can now purchase international numbers for agent-assisted countries directly through the service portal. You can also log back in to check on order status. What\u2019s more, call rates for local IVN and toll-free numbers\u00a0 now display in the UI, making the service portal your one-stop-shop for international numbers.\u00a0\u00a0<\/span><\/p>\n<h4><img decoding=\"async\" class=\"aligncenter size-full wp-image-31119\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/analytics-image-for-20.1-blog.png\" alt=\"\" width=\"575\" height=\"331\" \/><\/h4>\n<h4><b>ANALYTICS<\/b><\/h4>\n<h2><b>Granular data at your fingertips\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400\">Our downloadable Adoption &amp; Usage report now offers user-level data in a searchable, tabular form, giving you a deep dive into usage data and helping discover ways to get the most out of RingCentral. A new \u201cringing\u201d status has been added to the Live Reports \u201cQueue Monitor\u201d and \u201cAgents Count\u201d widgets to offer queue managers added granularity on each step of calls in a queue.\u00a0\u00a0<\/span><\/p>\n<p><b>Looking for a full rundown? We have over<\/b> <b>30 updates rolling out over the next few weeks. Get a taste of what else is new in <\/b><a href=\"https:\/\/www.ringcentral.com\/releases\/\"><b>ReleaseCentral<\/b><\/a><b>.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s time to review the latest RingCentral Office updates to keep your team\u2019s productivity high and morale even higher.\u00a0\u00a0\u00a0\u00a0 Here\u2019s a quick look at what\u2019s new in release 20.1: OFFICE Robocall warnings, new devices and more You know those pesky robocalls you\u2019ve been dreading? RingCentral now offers a warning for incoming robocalls, so you can &#8230;<\/p>\n","protected":false},"author":29,"featured_media":39823,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18885],"tags":[],"class_list":["post-39820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New features for you to enjoy in our latest quarterly release | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"It\u2019s time to review the latest RingCentral Office updates to keep your team\u2019s productivity high and morale even higher.\u00a0\u00a0\u00a0\u00a0 Here\u2019s a quick look at what\u2019s\" \/>\n<meta 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