{"id":39720,"date":"2019-11-20T00:00:00","date_gmt":"2019-11-20T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/new-features-youll-love-in-our-quarterly-release\/"},"modified":"2025-03-13T06:45:17","modified_gmt":"2025-03-13T13:45:17","slug":"new-features-youll-love-in-our-quarterly-release","status":"publish","type":"post","link":"\/us\/en\/blog\/new-features-youll-love-in-our-quarterly-release\/","title":{"rendered":"New features you\u2019ll love in our quarterly release"},"content":{"rendered":"

It\u2019s that time of year again\u2014we\u2019re introducing a set of RingCentral Office updates to help you get more done, whether you\u2019re a team of 20 or 20,000.<\/span><\/p>\n

Here\u2019s a quick look at what\u2019s new:<\/span><\/p>\n

RINGCENTRAL APP<\/b><\/h6>\n

Status updates and more <\/b><\/h2>\n

\"\"The RingCentral mobile app now lets you filter messages by <\/span>unread<\/span><\/i>, <\/span>@mention<\/span><\/i>, <\/span>draft<\/span><\/i>, and <\/span>failed messages<\/span><\/i>. We\u2019ve also updated the <\/span>Meet<\/span><\/i> tab so you can connect your calendar to view, join, and schedule meetings in one place.<\/span><\/p>\n

In the desktop app, you can now use a combination of text and emoji to get creative when sharing your status. We\u2019ve also added a convenient new button in the Meet<\/i> tab that lets you share your screen directly from the app using a proximity sensor, sharing key, or meeting ID.<\/p>\n

CALL HANDLING<\/b><\/h6>\n

Less waiting, more doing<\/b><\/h2>\n

We\u2019ve got a super helpful new call queue enhancement to ensure callers aren\u2019t left hanging. You can now route calls in your queue to alternate extensions when a maximum hold time is reached. Those alternate extensions can be another call queue, an IVR<\/a> menu, an announcement-only extension, or a message-only destination.<\/span><\/p>\n

MEETINGS<\/b><\/h6>\n

Gathering feedback just got easier<\/b><\/h2>\n

For those wondering what your meeting attendees are thinking, we\u2019ve got an update for you\u2014polling now allows hosts to create single- or multiple-choice questions for attendees. Now, feedback is just a few clicks away.\u00a0<\/span><\/p>\n

ANALYTICS<\/b><\/h6>\n

Turn data into insights<\/b><\/h2>\n

\"\"Put your data to work with new <\/span>Quality of Service (QoS) <\/span><\/i>and<\/span> device alerts<\/span><\/i>. Admins can set up custom alerts that proactively notify of call quality and device status issues that could impact your teams. New <\/span>Adoption & Usage Analytics<\/span><\/i> give you a deep dive into usage data to identify areas of improvement and discover ways to help you get the most out of RingCentral.\u00a0<\/span><\/p>\n

Looking for a full rundown? We have over thirty-five updates rolling out over the next few weeks. Check out everything that\u2019s new in ReleaseCentral<\/a>.<\/strong><\/h4>\n","protected":false},"excerpt":{"rendered":"

It\u2019s that time of year again\u2014we\u2019re introducing a set of RingCentral Office updates to help you get more done, whether you\u2019re a team of 20 or 20,000. Here\u2019s a quick look at what\u2019s new: RINGCENTRAL APP Status updates and more The RingCentral mobile app now lets you filter messages by unread, @mention, draft, and failed …<\/p>\n","protected":false},"author":286,"featured_media":39723,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18885],"tags":[],"class_list":["post-39720","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"\nNew features you\u2019ll love in our quarterly release | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"It\u2019s that time of year again\u2014we\u2019re introducing a set of RingCentral Office updates to help you get more done, whether you\u2019re a team of 20 or 20,000.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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