{"id":39703,"date":"2019-11-05T00:00:00","date_gmt":"2019-11-05T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/"},"modified":"2025-03-13T06:45:18","modified_gmt":"2025-03-13T13:45:18","slug":"2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores","status":"publish","type":"post","link":"\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/","title":{"rendered":"RingCentral scores highest in 4 out of 5 use cases in new Gartner report"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Much may come to mind regarding the topic of Unified Communications as a Service (UCaaS). The industry has been evolving, and today UCaaS offerings vary in features, functionalities, scalability, regional coverage, support, and the ability to address specific use cases. As a result, Gartner developed 2019 <\/span><span style=\"font-weight: 400\">Critical Capabilities for Unified Communications as a Service, Global report<\/span><span style=\"font-weight: 400\"> to educate <\/span><span style=\"font-weight: 400\">IT leaders responsible for planning, selecting, and deploying unified communications and collaboration. <\/span><span style=\"font-weight: 400\">The report is an evaluation of 12 vendors, based on 10 critical capabilities, and five use cases.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Today,<\/span><a href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.gartner.com%2Ftechnology%2Fhome.jsp&amp;esheet=52050096&amp;newsitemid=20190805005251&amp;lan=en-US&amp;anchor=Gartner&amp;index=2&amp;md5=ae74ab5fa959a94939b98cfda1cc7b22\"> <span style=\"font-weight: 400\">Gartner<\/span><\/a><span style=\"font-weight: 400\"> announced the results of their findings<\/span><span style=\"font-weight: 400\">. <\/span><span style=\"font-weight: 400\">In 4 out of 5 use cases that included a range of business sizes and UCaaS requirements, RingCentral scored highest.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Recommendations for Digital Workplace application leaders include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Take inventory of must-have enterprise telephony features required by organization user groups. Leverage usage reporting and call detail reports of the current solution to aid in compiling this list. Make it part of the functional requirements and eliminate UCaaS providers that can\u2019t satisfy them.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Request a list of countries where providers have full PSTN replacement capabilities. Multinational organizations with large international locations prefer vendors that can deliver native, full PSTN replacement in those locations; local or regional support; and localization. This preference includes language and currency over those that provide only a gateway solution to connect to local telephone operators, remote support, and can\u2019t support as many locales.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Confirm a provider\u2019s ability to deliver projects and operate a high-quality service by scheduling live proof-of-concept tests\/evaluations, and also obtain references that match your own organization\u2019s profiles. This is particularly important for enterprises with complex requirements, such as support of various telephony use cases, multinational deployments, business application integration and compliance regulations.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Reduce risk by evaluating UCaaS vendor solutions with POC trials that match organizations\u2019 UC use cases. POCs should run for four to eight weeks and, typically, focus only on functional aspects of the solution, rather than availability or performance.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400\">Among the key findings cited in the report, \u201cIn 2019, the adoption of unified communications as a service continues to grow strongly across all market segments. From 2017 through 2022, the rate at which organizations deploy cloud telephony will more than double, from about 14% of users to 32% of users.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400\">Download a complimentary copy of the <\/span><span style=\"font-weight: 400\"><a href=\"https:\/\/www.ringcentral.com\/gartner-critical-capabilities-ucaas.html\">2019 Gartner Critical Capabilities for Unified Communications as a Service, Global Report<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400\">*<\/span><i><span style=\"font-weight: 400\">Source: Gartner, Inc., \u201c<\/span><\/i><span style=\"font-weight: 400\">2019 Gartner Critical Capabilities for Unified Communications as a Service, Global<\/span><i><span style=\"font-weight: 400\">\u201d Daniel O\u2019Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez, October 14, 2019.<\/span><\/i> <i><span style=\"font-weight: 400\">\u00a0Gartner, Inc., \u201cMagic Quadrant for Unified Communications as a Service, Worldwide,\u201d Daniel O&#8217;Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman, Sebastian Hernandez, 30 July 2019.<\/span><\/i><span style=\"font-weight: 400\">\u00a0<\/span><\/p>\n<p><strong>Disclaimer<\/strong><\/p>\n<p><span style=\"font-weight: 400\">Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner\u2019s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Much may come to mind regarding the topic of Unified Communications as a Service (UCaaS). The industry has been evolving, and today UCaaS offerings vary in features, functionalities, scalability, regional coverage, support, and the ability to address specific use cases. As a result, Gartner developed 2019 Critical Capabilities for Unified Communications as a Service, Global &#8230;<\/p>\n","protected":false},"author":166,"featured_media":39704,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18885],"tags":[],"class_list":["post-39703","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RingCentral scores highest in 4 out of 5 use cases in new Gartner report | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Much may come to mind regarding the topic of Unified Communications as a Service (UCaaS). The industry has been evolving, and today UCaaS offerings vary\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RingCentral scores highest in 4 out of 5 use cases in new Gartner report\" \/>\n<meta property=\"og:description\" content=\"Much may come to mind regarding the topic of Unified Communications as a Service (UCaaS). The industry has been evolving, and today UCaaS offerings vary\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2019-11-05T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T13:45:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"Jennifer Caukin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Jennifer Caukin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/\"},\"author\":{\"name\":\"Jennifer Caukin\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/b6f378db0159b6940205332995d44dca\"},\"headline\":\"RingCentral scores highest in 4 out of 5 use cases in new Gartner report\",\"datePublished\":\"2019-11-05T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:45:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/\"},\"wordCount\":523,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif\",\"articleSection\":[\"Communication &amp; collaboration\",\"Company news &amp; culture\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/\",\"name\":\"RingCentral scores highest in 4 out of 5 use cases in new Gartner report | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif\",\"datePublished\":\"2019-11-05T00:00:00+00:00\",\"dateModified\":\"2025-03-13T13:45:18+00:00\",\"description\":\"Much may come to mind regarding the topic of Unified Communications as a Service (UCaaS). The industry has been evolving, and today UCaaS offerings vary\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif\",\"width\":1200,\"height\":675},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"RingCentral scores highest in 4 out of 5 use cases in new Gartner report\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/b6f378db0159b6940205332995d44dca\",\"name\":\"Jennifer Caukin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"Jennifer Caukin\"},\"description\":\"Jennifer Caukin is the Group Vice President, Corporate Marketing at RingCentral. She oversees brand strategy, corporate messaging, communications, and global events. She brings more than 15 years of experience with a deep background in strategizing and executing global communications programs. Prior to RingCentral, Jennifer spent seven years at Skype and launched Skype for Business. She garnered a B2B marketing award for a major integrated marketing and PR program that generated major visibility in outlets such as CNN and USA Today. In addition, she won the Golden Sabre award for Branded Journalism while at Skype. Prior to Skype, Jennifer spent eight years at eBay in various corporate communication roles including serving as director of North America Marketplaces public relations. LinkedIn Profile\",\"sameAs\":[\"https:\/\/wwww.ringcentral.com\"],\"url\":\"\/us\/en\/blog\/author\/jennifer-caukin\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"RingCentral scores highest in 4 out of 5 use cases in new Gartner report | RingCentral Blog","description":"Much may come to mind regarding the topic of Unified Communications as a Service (UCaaS). The industry has been evolving, and today UCaaS offerings vary","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/","og_locale":"en_US","og_type":"article","og_title":"RingCentral scores highest in 4 out of 5 use cases in new Gartner report","og_description":"Much may come to mind regarding the topic of Unified Communications as a Service (UCaaS). The industry has been evolving, and today UCaaS offerings vary","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2019-11-05T00:00:00+00:00","article_modified_time":"2025-03-13T13:45:18+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif","type":"image\/gif"}],"author":"Jennifer Caukin","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"Jennifer Caukin","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#article","isPartOf":{"@id":"\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/"},"author":{"name":"Jennifer Caukin","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/b6f378db0159b6940205332995d44dca"},"headline":"RingCentral scores highest in 4 out of 5 use cases in new Gartner report","datePublished":"2019-11-05T00:00:00+00:00","dateModified":"2025-03-13T13:45:18+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/"},"wordCount":523,"commentCount":0,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif","articleSection":["Communication &amp; collaboration","Company news &amp; culture"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#respond"]}]},{"@type":"WebPage","@id":"\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/","name":"RingCentral scores highest in 4 out of 5 use cases in new Gartner report | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif","datePublished":"2019-11-05T00:00:00+00:00","dateModified":"2025-03-13T13:45:18+00:00","description":"Much may come to mind regarding the topic of Unified Communications as a Service (UCaaS). The industry has been evolving, and today UCaaS offerings vary","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif","width":1200,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"RingCentral scores highest in 4 out of 5 use cases in new Gartner report"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/b6f378db0159b6940205332995d44dca","name":"Jennifer Caukin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"Jennifer Caukin"},"description":"Jennifer Caukin is the Group Vice President, Corporate Marketing at RingCentral. She oversees brand strategy, corporate messaging, communications, and global events. She brings more than 15 years of experience with a deep background in strategizing and executing global communications programs. Prior to RingCentral, Jennifer spent seven years at Skype and launched Skype for Business. She garnered a B2B marketing award for a major integrated marketing and PR program that generated major visibility in outlets such as CNN and USA Today. In addition, she won the Golden Sabre award for Branded Journalism while at Skype. Prior to Skype, Jennifer spent eight years at eBay in various corporate communication roles including serving as director of North America Marketplaces public relations. LinkedIn Profile","sameAs":["https:\/\/wwww.ringcentral.com"],"url":"\/us\/en\/blog\/author\/jennifer-caukin\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/GartnerCriticalCapabilities2.gif","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/jennifer-caukin\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Jennifer Caukin<\/span><\/a>","rc_author_full_name":"Jennifer Caukin","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2021\/03\/IMG_5725-1-scaled.jpg","rc_author_link":"\/us\/en\/blog\/author\/jennifer-caukin\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/communication-and-collaboration\/amp\">Communication &amp; collaboration<\/a><a href=\"\/us\/en\/blog\/category\/trending\/ringcentral-newsdesk\/amp\">, Company news &amp; culture<\/a>","amp_link":"\/us\/en\/blog\/2019-gartner-critical-capabilities-for-unified-communications-as-a-service-global-report-talks-about-how-ringcentral-scores\/amp","excerpt_title":"RingCentral scores highest in 4 out of 5 use cases in new...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/39703","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/166"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=39703"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/39703\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/39704"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=39703"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=39703"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=39703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}