{"id":39216,"date":"2025-03-17T00:00:00","date_gmt":"2025-03-17T07:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/ucaas-unified-communications-as-a-service\/"},"modified":"2026-06-08T19:50:56","modified_gmt":"2026-06-09T02:50:56","slug":"what-is-ucaas","status":"publish","type":"post","link":"\/us\/en\/blog\/what-is-ucaas\/","title":{"rendered":"What is UCaaS? A complete guide to unified communications as a service"},"content":{"rendered":"<p><em><strong>Learn how cloud-delivered unified communications eliminates tool fragmentation and keeps distributed teams connected without legacy infrastructure.<\/strong><\/em><\/p>\n<p>The average enterprise team runs on almost a dozen communication tools. The cost isn&#8217;t just license fees. It&#8217;s the meeting with no clear owner, the customer transferred twice before reaching the right person, and the Friday afternoon your IT team spent troubleshooting an integration nobody fully understands.<\/p>\n<p>Unified communications as a service (UCaaS) consolidates that stack into a single cloud platform, replacing a tangle of point solutions with one subscription your team can access from any device. If your team still relies on on-premises hardware or disconnected tools, you&#8217;re managing infrastructure most of the market has already moved away from.<\/p>\n<p>This guide covers what UCaaS is, how it works, what it includes, what it costs, and what separates a platform worth evaluating from one that looks good in a vendor deck.<\/p>\n<h2 class=\"heading h2\"><a id=\"what-is\"><\/a>What is UCaaS?<\/h2>\n<p>UCaaS, or unified communications as a service, is a cloud-delivered platform that combines business voice calling, video meetings, team messaging, SMS, and collaboration tools in a single subscription. The vendor manages the infrastructure; your team accesses every channel from one application on any device.<\/p>\n<p>The &#8220;as a service&#8221; model means you&#8217;re not buying hardware or maintaining servers. You pay a per-user monthly subscription, and the vendor handles infrastructure, updates, security patches, and uptime guarantees. When a new feature ships, your team gets it automatically.<\/p>\n<p>Compare that to an on-premises private branch exchange (PBX) system. Traditional PBX systems run on physical hardware installed on-site. Calls route through that hardware, which means the system is tied to a specific location, requires dedicated IT staff to maintain and upgrade. On-premise PBX doesn&#8217;t support distributed teams natively, can&#8217;t run AI features without significant third-party add-ons, and scales only as far as the hardware allows.<\/p>\n<p>UCaaS removes those constraints entirely: your phone system lives in the cloud, your team connects from anywhere, and your vendor absorbs the infrastructure burden.<\/p>\n<h3 class=\"heading h3\">UCaaS vs. CCaaS: Why the distinction matters<\/h3>\n<p>UCaaS and contact center as a service (CCaaS) solve different problems for different buyers, and conflating them leads to purchasing the wrong platform.<\/p>\n<ul>\n<li><strong>UCaaS<\/strong> is built for internal team communications and general business calling. The use cases are voice calls, video meetings, team messaging, and SMS. UCaaS is optimized for team-wide communication flexibility.<\/li>\n<li><strong>CCaaS<\/strong> handles high-volume, queue-managed customer service interactions. The use cases are inbound call queues, agent routing, workforce management, and customer interaction analytics. CCaaS is optimized for customer-facing volume at scale.<\/li>\n<\/ul>\n<p>Two adjacent categories also cause confusion:<\/p>\n<ul>\n<li><strong>UCaaS vs. communications platform as a service (CPaaS):<\/strong> CPaaS gives developers programmable APIs to build custom communication workflows into their own applications. CPaaS requires developer resources and a clear build-vs-buy rationale. UCaaS is a finished, out-of-the-box platform that requires no custom development to deploy.<\/li>\n<li><strong>UCaaS vs. traditional PBX:<\/strong> On-premises PBX systems are hardware-dependent, location-bound, and carry no native AI capabilities. They scale only by adding physical hardware, and they can&#8217;t support distributed teams without significant workarounds. UCaaS replaces all of that with a cloud-delivered alternative that scales instantly and updates automatically.<\/li>\n<\/ul>\n<h2 class=\"heading h2\"><a id=\"how\"><\/a>How UCaaS works<\/h2>\n<p>UCaaS platforms run on cloud infrastructure the vendor maintains, which means your team accesses communications the same way it accesses any other cloud application. There&#8217;s no hardware to manage and no on-site servers to maintain.<\/p>\n<h3 class=\"heading h3\">Cloud delivery model<\/h3>\n<p>The vendor hosts all infrastructure, manages connectivity for inbound and outbound calling, and pushes updates automatically.<\/p>\n<p>Maintenance windows, hardware refresh cycles, and single-location dependencies are the vendor&#8217;s responsibility. Your IT team configures the platform through an admin console rather than managing physical equipment.<\/p>\n<h3 class=\"heading h3\">Device and location flexibility<\/h3>\n<p>Calls, video, messages, and SMS all sync in real time across devices. A call that comes in on the desktop app rings the mobile app simultaneously. Send a message from your laptop and it appears on your phone instantly.<\/p>\n<h2 class=\"heading h2\"><a id=\"core-components\"><\/a>5 core UCaaS components<\/h2>\n<p>A UCaaS platform consolidates core communication channels, including voice, video, messaging, and SMS, replacing the point solutions that typically serve each one separately:<\/p>\n<h3 class=\"heading h3\">1. Voice calling (VoIP)<\/h3>\n<p>Cloud-based phone calls replace traditional phone lines and PBX hardware. Core features include call routing, auto attendant, call recording, and voicemail-to-email. Your team makes and receives calls from any device, using a business number, with no desk phone required.<\/p>\n<h3 class=\"heading h3\">2. Video meetings<\/h3>\n<p>Integrated video conferencing handles internal standups and external client calls in the same platform your team uses for everything else. Screen sharing, meeting recording, and AI-generated meeting summaries mean participants spend less time taking notes and more time acting on what was decided.<\/p>\n<h3 class=\"heading h3\">3. Team messaging<\/h3>\n<p>Persistent, channel-based messaging keeps project conversations organized and searchable. File sharing and task tracking happen in the same thread, so context stays with the work instead of scattered across email and separate project tools.<\/p>\n<h3 class=\"heading h3\">4. Business SMS\/MMS<\/h3>\n<p>Two-way SMS and MMS from a business number means your team can text clients and vendors without using personal phones. The conversation history stays in the platform, visible to the right people, tied to the right business number.<\/p>\n<h3 class=\"heading h3\">5. AI-powered features<\/h3>\n<p>AI is now a core component of UCaaS, not an optional add-on. The platforms leading the category have moved beyond basic transcription: native AI handles sentiment analysis, automated workflows, meeting summaries, and real-time coaching without requiring a separate tool or integration.<\/p>\n<h2 class=\"heading h2\"><a id=\"ai-features\"><\/a>AI features in UCaaS: What to expect in 2026<\/h2>\n<p>AI is one of the clearest differentiators between UCaaS platforms right now, and the gap between native AI and third-party AI integrations is wider than most buyers realize.<\/p>\n<p>Native AI means the intelligence runs across every channel inside the same platform. When a call ends, a post-call summary auto-generates and attaches to the relevant record. When a teammate sends a message in another language, translation happens in-thread without opening a separate tool. When a call routes through the system, routing logic can draw on the caller&#8217;s history rather than just their input. Native AI compounds value because the same data layer powers every feature.<\/p>\n<p>Third-party AI integrations, which connect to external tools via API, create data silos. Transcription might work in meetings but not calls. Summaries might generate in one channel but not another. Every new capability requires a separate integration to maintain.<\/p>\n<p>The standard AI features worth expecting from a mature UCaaS platform include:<\/p>\n<ul>\n<li>Call transcription<\/li>\n<li>Meeting summaries<\/li>\n<li>Message translation<\/li>\n<li>Smart routing<\/li>\n<li>Sentiment analysis<\/li>\n<\/ul>\n<p>Platforms that offer these features natively rather than through third-party add-ons deliver more consistent outputs and simpler administration.<\/p>\n<h2 class=\"heading h2\"><a id=\"benefits\"><\/a>Benefits of UCaaS for distributed and hybrid teams<\/h2>\n<p>For teams that work across locations, devices, or time zones, UCaaS removes the infrastructure constraints that make communication harder than it needs to be.<\/p>\n<ul>\n<li><strong>Eliminate vendor sprawl:<\/strong> A typical fragmented stack means separate invoices, separate admin portals, and separate support contacts for every tool. UCaaS replaces that with a single platform, a single vendor relationship, and a single bill.<\/li>\n<li><strong>Support distributed and hybrid teams natively:<\/strong> UCaaS doesn&#8217;t require VPN tunneling or location-specific hardware to function. Every team member gets the same calling, messaging, and video experience regardless of where they work.<\/li>\n<li><strong>Reduce IT overhead:<\/strong> The vendor manages updates, security patches, and infrastructure. Your IT team configures and administers the platform rather than maintaining it. That&#8217;s a meaningful shift in where IT time goes.<\/li>\n<li><strong>Scale without hardware:<\/strong> Adding a new team member means provisioning a user in the admin console. There&#8217;s no hardware to procure, ship, or install. This matters most during rapid hiring or geographic expansion.<\/li>\n<li><strong>Embed AI without additional tooling:<\/strong> Platforms with native AI features include transcription, summaries, and routing intelligence without requiring your team to license and integrate a separate AI layer.<\/li>\n<\/ul>\n<h2 class=\"heading h2\"><a id=\"features-to-evaluate\"><\/a>UCaaS features to evaluate before choosing a platform<\/h2>\n<p>Before you build your shortlist of <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/unified-communication-platforms\/\">UCaaS platforms<\/a>, build your evaluation criteria around what your team actually needs to operate reliably, not what looks impressive in a demo.<\/p>\n<ul>\n<li><strong>Uptime SLA:<\/strong> The minimum worth accepting is 99.999% uptime. That translates to less than six minutes of downtime per year. A 99.99% SLA sounds close, but it allows up to 52 minutes of downtime annually. For teams that run customer calls or critical operations on a UCaaS platform, that&#8217;s a meaningful gap.<\/li>\n<li><strong>Native AI features:<\/strong> When you evaluate AI claims in a vendor demo, ask specifically which AI features are native to the platform and which require a third-party integration to activate. Ask specifically about transcription, meeting summaries, message translation, and routing intelligence.<\/li>\n<li><strong>Integration depth:<\/strong> Your UCaaS platform will need to connect to CRM, helpdesk, productivity, and collaboration tools. A platform with hundreds of integrations gives your team more flexibility without requiring custom development work.<\/li>\n<li><strong>Security and compliance:<\/strong> Regulated industries need to confirm support for the Health Insurance Portability and Accountability Act (HIPAA), SOC 2, and the General Data Protection Regulation (GDPR) before shortlisting any vendor. Ask for compliance documentation upfront, not after a trial.<\/li>\n<li><strong>Mobile reliability:<\/strong> For distributed and hybrid teams, the mobile experience isn&#8217;t secondary. Calls, messages, and meetings need to work with full parity on mobile. Ask vendors how they handle call continuity when a user switches between Wi-Fi and cellular.<\/li>\n<li><strong>Global scalability:<\/strong> If your team operates across multiple countries, confirm that the platform supports local number provisioning, international calling rates, and data residency requirements for the regions you operate in.<\/li>\n<\/ul>\n<h2 class=\"heading h2\"><a id=\"how-much\"><\/a>How much does UCaaS cost?<\/h2>\n<p>UCaaS pricing follows a per-user, per-month subscription model, and the range across tiers reflects meaningfully different capability levels.<\/p>\n<ul>\n<li><strong>Entry-tier plans<\/strong>, typically $15 to $20 per user per month, cover core calling, messaging, and video. They&#8217;re designed for teams that need to replace legacy phone systems and consolidate basic communication tools.<\/li>\n<li><strong>Mid-tier plans<\/strong>, typically $25 to $35 per user per month, add call recording, advanced routing, analytics, and reporting. This tier suits teams that need visibility into call volume, handle time, and routing performance.<\/li>\n<li><strong>Enterprise plans<\/strong> at $40 or more per user per month typically include unlimited storage, native AI features, priority support, and expanded compliance controls.<\/li>\n<\/ul>\n<p>The headline price rarely tells the full story. International calling rates, add-on features, premium integrations, and support tier upgrades all carry additional costs that don&#8217;t appear in the base price.<\/p>\n<p>The flip side is also true: consolidating onto the right platform reduces costs elsewhere. Businesses that moved to RingCentral from legacy systems saved <a href=\"https:\/\/assets.ringcentral.com\/us\/whitepaper\/rc-cc-mvp-forrester-tei.pdf\" target=\"_blank\" rel=\"noopener\">$2.68 million<\/a> according to a Forrester Total Economic Impact study. That figure reflects eliminated redundancies, reduced IT overhead, and lower per-seat costs across the stack.<\/p>\n<p>Before you sign a contract, request an itemized quote that includes every capability your team needs to use on day one. What&#8217;s included in the base tier and what&#8217;s billed as an add-on varies significantly across vendors.<\/p>\n<h2 class=\"heading h2\"><a id=\"how-ringex-delivers\"><\/a>How RingCentral RingEX delivers on UCaaS<\/h2>\n<p>When your team is running on four or five disconnected tools, the coordination cost is invisible until something breaks: a customer can&#8217;t reach the right person, a critical message sits in the wrong inbox, or IT spends a week troubleshooting an integration that was never built to scale.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-61732\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/rc-ringex-video-conference-mobile-laptop-scaled.png\" alt=\"RingEX offers a unified space for team communication, including video calls, messaging, texts, and phone calls.\" width=\"2048\" height=\"1208\" \/><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/ringex.html\">RingEX<\/a> is an AI-first UCaaS platform that combines voice, video, messaging, SMS, and fax in a single application with 99.999% uptime, which translates to less than six minutes of downtime per year. It\u2019s designed for global teams managing communication across locations, time zones, and devices. Native AI handles transcription, post-call summaries, and real-time insights without requiring a separate tool or integration layer.<\/p>\n<p>Here&#8217;s what that looks like in practice:<\/p>\n<ul>\n<li><strong>Cloud calling from any device, no hardware required:<\/strong> Your team makes and receives business calls from desktop, mobile, or browser without a desk phone or virtual private network (VPN).<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-61733\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/rc-ringex-ai-notes-feature.png\" alt=\"RingEX offers built-in AI that takes notes and transcribes calls.\" width=\"1224\" height=\"792\" \/><\/p>\n<ul>\n<li><strong>AI-powered call transcription and meeting summaries:<\/strong> Calls and meetings auto-generate transcripts and summaries so your team acts on decisions instead of reconstructing them from memory.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-61734\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/rc-ringex-translate-feature.png\" alt=\"RingEX also offers AI-powered translations.\" width=\"1224\" height=\"792\" \/><\/p>\n<ul>\n<li><strong>Message translation:<\/strong> Multilingual teams communicate in the same thread without switching applications.<\/li>\n<li><strong>500+ integrations:<\/strong> Connect your customer relationship management (CRM) platform, helpdesk, and productivity tools without custom development, including popular apps like Salesforce, HubSpot, and <a href=\"https:\/\/www.ringcentral.com\/microsoft-teams.html\">Microsoft Teams<\/a>.<\/li>\n<li><strong>Legacy PBX migration path:<\/strong> If your team is moving off on-premises hardware, RingEX provides a structured migration path that doesn&#8217;t require a full infrastructure rebuild before day one.<\/li>\n<\/ul>\n<p>To see how it\u2019s built and what the admin and end-user experience looks like, <a href=\"https:\/\/www.ringcentral.com\/view_demo.html\">explore RingEX<\/a> with a free demo.<\/p>\n<h2 class=\"heading h2\"><a id=\"how-to\"><\/a>How to get started with UCaaS<\/h2>\n<p>Most organizations complete a UCaaS migration in four to eight weeks, but the work that happens before you choose a vendor determines how smooth that migration actually is.<\/p>\n<h3 class=\"heading h3\">Step 1: Audit your current tools<\/h3>\n<p>List every communication tool your team uses, what it costs per user, and what problem it solves. This surfaces redundancies, flags tools that overlap in function, and gives you a clear baseline for what the new platform needs to replace and what it needs to do better.<\/p>\n<h3 class=\"heading h3\">Step 2: Identify compliance requirements<\/h3>\n<p>If your organization operates in a regulated industry, confirm HIPAA, SOC 2, or GDPR requirements before you shortlist vendors. Discovering a compliance gap after a trial wastes everyone&#8217;s time.<\/p>\n<p>For multinational teams, also verify data residency options and regional certifications early, since these vary significantly across providers.<\/p>\n<h3 class=\"heading h3\">Step 3: Run a pilot with a non-technical team<\/h3>\n<p>The best signal for whether a platform will work across your organization is whether someone outside IT can use it without a training program.<\/p>\n<p>Pilot with a team that represents a typical end user, not a power user. Track adoption rate, support tickets, and unsolicited feedback. Those three signals tell you more than any feature checklist.<\/p>\n<h3 class=\"heading h3\">Step 4: Plan for number porting<\/h3>\n<p>Porting existing business numbers to a new carrier typically takes two to four weeks. Build that into your migration timeline so your team isn&#8217;t working without inbound calls during the transition.<\/p>\n<p>Confirm porting eligibility for every number in your inventory before you sign a contract. Not all numbers port cleanly, and exceptions are easier to handle before you&#8217;ve committed to a go-live date.<\/p>\n<h2 class=\"heading h2\"><a id=\"consolidate\"><\/a>Consolidate your communication stack<\/h2>\n<p>Tool fragmentation is a cost your team pays every day, in context switching, missed handoffs, and IT time spent on maintenance instead of higher-value work. UCaaS addresses that directly by replacing a collection of point solutions with a single cloud platform that keeps calling, video, messaging, and AI features under one roof.<\/p>\n<p>If you want to see what that looks like in practice before committing to an evaluation process, <a href=\"https:\/\/www.ringcentral.com\/view_demo.html\">see RingEX in action<\/a> with our free demo.<\/p>\n<h2 class=\"heading h2\"><a id=\"faqs\"><\/a>UCaaS FAQs<\/h2>\n<h3 class=\"heading h3\">What does UCaaS stand for?<\/h3>\n<p>UCaaS stands for unified communications as a service. It refers to cloud-delivered platforms that consolidate business voice calling, video meetings, team messaging, and SMS into a single subscription. The &#8220;as a service&#8221; model means the vendor manages infrastructure, updates, and uptime, while your team accesses every channel from one application.<\/p>\n<h3 class=\"heading h3\">What&#8217;s the difference between UCaaS and CCaaS?<\/h3>\n<p>UCaaS handles internal team communication and general business calling. While, CCaaS (contact center as a service) handles high-volume, queue-managed customer service interactions with features like agent routing, workforce management, and customer analytics.<\/p>\n<p>They solve different problems and typically serve different parts of the organization. UCaaS serves IT and operations buyers; CCaaS serves contact center and customer experience leaders.<\/p>\n<h3 class=\"heading h3\">Is UCaaS the same as VoIP?<\/h3>\n<p>VoIP (voice over internet protocol) is the technology that powers cloud-based calling. UCaaS is a broader platform that includes VoIP calling plus video meetings, team messaging, SMS, and AI features in a single subscription. VoIP is one component inside a UCaaS platform, not a synonym for it.<\/p>\n<h3 class=\"heading h3\">What are the benefits of using UCaaS?<\/h3>\n<p>There are many benefits of UCaaS for organizations both large and small, including:<\/p>\n<ul>\n<li><strong>Flexibility and reliability:<\/strong> UCaaS is a great option for global and hybrid teams, fostering effective collaboration between team members. It also allows for the free exchange of information, be it via a phone call, message, or video conferencing.<\/li>\n<li><strong>Improved productivity:<\/strong> Unified communications tools increase employee efficiency and productivity and improve the customer experience you offer. The end result? Happier, more engaged employees and customers.<\/li>\n<li><strong>No maintenance or space required:<\/strong> Since it\u2019s all in the cloud, a UCaaS solution doesn\u2019t require physical space, and the costs for physical equipment are eliminated. Additionally, any necessary maintenance is taken care of by the provider. Not to mention that UCaaS solutions are scalable, meaning they can adjust as the needs of your business grow.<\/li>\n<li><strong>Data security:<\/strong> Most UCaaS providers employ tight security measures to ensure that any unauthorized persons cannot access any information stored or transmitted.<\/li>\n<\/ul>\n<h3 class=\"heading h3\">How much does UCaaS cost?<\/h3>\n<p>UCaaS plans typically range from $15 to $45 per user per month, depending on tier and features. Entry-tier plans cover core calling, video, and messaging. Advanced tiers add call recording, analytics, and AI features. Enterprise plans include expanded storage, compliance controls, and priority support. The headline price often excludes international calling, add-ons, and premium integrations, so request an itemized quote before committing.<\/p>\n<h3 class=\"heading h3\">How do I choose a UCaaS platform?<\/h3>\n<p>Start with your reliability requirements (uptime SLA), compliance needs, and integration list before reviewing features. You\u2019ll also want to evaluate each UCaaS solution on the following:<\/p>\n<ul>\n<li><strong>Scalability:<\/strong> How scalable do you need the service to be, and is that amount of scalability offered by the provider?<\/li>\n<li><strong>Security:<\/strong> Make sure the service provided is up to date and compliant with the data protection and privacy laws.<\/li>\n<li><strong>Collaboration tools:<\/strong> Do the collaboration tools included in the UCaaS platform align with your business needs and goals?<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Learn how cloud-delivered unified communications eliminates tool fragmentation and keeps distributed teams connected without legacy infrastructure. The average enterprise team runs on almost a dozen communication tools. The cost isn&#8217;t just license fees. It&#8217;s the meeting with no clear owner, the customer transferred twice before reaching the right person, and the Friday afternoon your IT &#8230;<\/p>\n","protected":false},"author":1131,"featured_media":61735,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,4],"tags":[8764,237],"class_list":["post-39216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-customer-experience","tag-employee-experience","tag-productivity"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>UCaaS: A Complete Guide to Unified Communications<\/title>\n<meta name=\"description\" content=\"Learn what UCaaS is, how it works, what it costs, and what AI features to expect, with a clear breakdown of UCaaS vs. CCaaS for 2026.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-ucaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is UCaaS? A complete guide to unified communications as a service\" \/>\n<meta property=\"og:description\" content=\"Learn what UCaaS is, how it works, what it costs, and what AI features to expect, with a clear breakdown of UCaaS vs. CCaaS for 2026.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/what-is-ucaas\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-17T07:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-09T02:50:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2025\/03\/male-remote-worker-using-ringex-as-ucaas-platform-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1152\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"SanYee Dieh\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"SanYee Dieh\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"14 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-ucaas\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/what-is-ucaas\/\"},\"author\":{\"name\":\"SanYee Dieh\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/c57d1c2778dfe728db1a1dfa7a64dcb0\"},\"headline\":\"What is UCaaS? 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