{"id":39120,"date":"2018-01-29T00:00:00","date_gmt":"2018-01-29T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/porch-optimizes-customer-engagement-with-ringcentral\/"},"modified":"2025-03-13T08:46:33","modified_gmt":"2025-03-13T15:46:33","slug":"porch-optimizes-customer-engagement-with-ringcentral","status":"publish","type":"post","link":"\/us\/en\/blog\/porch-optimizes-customer-engagement-with-ringcentral\/","title":{"rendered":"Porch Optimizes Customer Engagement with RingCentral"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-23360\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/KID-11532-Blog-Post-_-Porch-blog-post-and-image_r1-1.jpg\" alt=\"\" width=\"640\" height=\"366\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The number of adult sharing-economy users in the US is growing at an unprecedented rate. In 2016, nearly 45 million adults used US sharing economy services to find a ride, schedule a home-cleaning service, choose an academic tutor, or schedule professionals to help with other tasks. The number of adults turning to the sharing economy for services is forecasted to increase to <\/span><a href=\"https:\/\/www.statista.com\/statistics\/289856\/number-sharing-economy-users-us\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">86.5 million by 2021<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Success in today\u2019s sharing economy requires modern-day communications and collaboration solutions that optimize customer engagement, and <a href=\"https:\/\/porch.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Porch<\/a> is one such provider that\u2019s on the leading edge of this trend. With more than 300,000 national and local providers in its network, Porch connects home-service professionals with customers through its website, and via chat and SMS. Like many companies, Porch took the approach of utilizing disparate <a href=\"https:\/\/www.ringcentral.com\/call-center.html\">call center<\/a> and legacy PBX systems to communicate with customers and mobilize its workforce. However, Porch found this approach ineffective due to inconsistent service, dropped calls, and poor integration with other key solutions, like <a href=\"https:\/\/www.ringcentral.com\/office\/features\/salesforce-integration\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">Salesforce<\/a>. In an attempt to optimize customer engagement and workforce productivity, Porch recently turned to RingCentral.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fast-forward two months and Porch has already seen a dramatic increase in customer satisfaction and realized significant cost savings post implementation. The Porch team has relinquished its multiple-system approach, which proved to be a huge administrative burden on its IT team. With RingCentral, Porch has much more functionality, including omni-channel cloud <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a>, <a href=\"https:\/\/www.ringcentral.com\/office\/features\/online-meetings\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">web and video conferencing<\/a>, and access to the <a href=\"https:\/\/www.ringcentral.com\/office\/features\/rcmobile\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Mobile app<\/a>. RingCentral\u2019s ability to integrate with other <a href=\"https:\/\/www.ringcentral.com\/office\/integrations\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">business applications<\/a> has proven extremely valuable for the Porch team, leading to immediate ROI.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Benefiting from the flexibility and openness of the RingCentral platform, Porch is leveraging an integrated dialer that allows agents to make calls directly from Salesforce, which increases the quality and efficiency of sales calls. Built-in <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center\/interactive-voice-response.html\">interactive voice response<\/a> (IVR) routes customers to the most appropriate representative, thus increasing customer satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As Sean Parson, Salesforce Administrator at Porch, put it: \u201cRingCentral\u2019s CRM integration with Salesforce has been a game-changer for our business, as we\u2019re now able to optimize customer engagement and workforce productivity\u2014all from within a single solution.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For further details, please view the related <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/pressreleases-2018\/porch-enhances-customer-engagement-with-ringcentrals-integrated-cloud-communications-and-contact-center-solution.html\" target=\"_blank\" rel=\"noopener noreferrer\">press release<\/a>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The number of adult sharing-economy users in the US is growing at an unprecedented rate. In 2016, nearly 45 million adults used US sharing economy services to find a ride, schedule a home-cleaning service, choose an academic tutor, or schedule professionals to help with other tasks. The number of adults turning to the sharing economy &#8230;<\/p>\n","protected":false},"author":223,"featured_media":39121,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,43334],"tags":[17083,17084,2009,7999,14838,2891,4224,1414,17085,17086,245,3402,11586,17087,17088,17089,183,3844,17090,237,1013,2989,1120,17091,1216,957,16438,17092,17093,1732,2770,3859],"class_list":["post-39120","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","category-it","tag-adult-sharing-economy-users","tag-built-in-interactive-voice-response","tag-business-applications","tag-cloud-contact-center","tag-collaboration-solutions","tag-crm-integration","tag-customer-engagement","tag-customer-satisfaction","tag-home-cleaning-service","tag-home-service-professionals","tag-it","tag-ivr","tag-legacy-pbx-systems","tag-modern-day-communications","tag-omni-channel-cloud-contact-center","tag-optimize-customer-engagement","tag-pbx","tag-pbx-systems","tag-porch","tag-productivity","tag-ringcentral-customers","tag-ringcentral-mobile-app","tag-ringcentral-platform","tag-ringcentrals-crm-integration","tag-roi","tag-salesforce","tag-salesforce-administrator","tag-sean-parson","tag-sharing-economy","tag-sms","tag-video-conferencing","tag-web-conferencing"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Porch Optimizes Customer Engagement with RingCentral | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"The number of adult sharing-economy users in the US is growing at an unprecedented rate. 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In 2016, nearly 45 million adults used US sharing economy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/porch-optimizes-customer-engagement-with-ringcentral\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-29T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-13T15:46:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/KID-11532-Blog-Post-_-Porch-blog-post-and-image_r1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Ryan Azus\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ryan Azus\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/porch-optimizes-customer-engagement-with-ringcentral\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/porch-optimizes-customer-engagement-with-ringcentral\/\"},\"author\":{\"name\":\"Ryan Azus\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/67bad5e1e67f09771b09b04777985512\"},\"headline\":\"Porch Optimizes Customer Engagement with RingCentral\",\"datePublished\":\"2018-01-29T00:00:00+00:00\",\"dateModified\":\"2025-03-13T15:46:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/porch-optimizes-customer-engagement-with-ringcentral\/\"},\"wordCount\":367,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/porch-optimizes-customer-engagement-with-ringcentral\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/KID-11532-Blog-Post-_-Porch-blog-post-and-image_r1-1.jpg\",\"keywords\":[\"adult sharing-economy users\",\"Built-in interactive voice response\",\"business applications\",\"Cloud Contact Center\",\"collaboration solutions\",\"crm integration\",\"customer engagement\",\"customer satisfaction\",\"home-cleaning service\",\"home-service professionals\",\"IT\",\"IVR\",\"legacy pbx systems\",\"modern-day communications\",\"omni-channel cloud contact center\",\"optimize customer engagement\",\"PBX\",\"PBX systems\",\"Porch\",\"Productivity\",\"RingCentral customers\",\"ringcentral mobile app\",\"RingCentral platform\",\"RingCentral\u2019s CRM integration\",\"ROI\",\"Salesforce\",\"Salesforce administrator\",\"Sean Parson\",\"sharing economy\",\"SMS\",\"video conferencing\",\"web conferencing\"],\"articleSection\":[\"Customer &amp; employee experience\",\"IT\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/porch-optimizes-customer-engagement-with-ringcentral\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/porch-optimizes-customer-engagement-with-ringcentral\/\",\"name\":\"Porch Optimizes Customer Engagement with RingCentral | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/porch-optimizes-customer-engagement-with-ringcentral\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/porch-optimizes-customer-engagement-with-ringcentral\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/KID-11532-Blog-Post-_-Porch-blog-post-and-image_r1-1.jpg\",\"datePublished\":\"2018-01-29T00:00:00+00:00\",\"dateModified\":\"2025-03-13T15:46:33+00:00\",\"description\":\"The number of adult sharing-economy users in the US is growing at an unprecedented rate. 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