{"id":38929,"date":"2017-07-27T00:00:00","date_gmt":"2017-07-27T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/chenmed-deploys-ringcentral-office-and-ringcentral-contact-center-for-improved-patient-care\/"},"modified":"2025-07-02T01:31:51","modified_gmt":"2025-07-02T08:31:51","slug":"chenmed-deploys-ringcentral-office-and-ringcentral-contact-center-for-improved-patient-care","status":"publish","type":"post","link":"\/us\/en\/blog\/chenmed-deploys-ringcentral-office-and-ringcentral-contact-center-for-improved-patient-care\/","title":{"rendered":"ChenMed Deploys RingCentral Office\u00ae and RingCentral Contact Center for Improved Patient Care"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-21985\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/KID-9604_Blog_Post_ChenMed_Blog_V1.png\" alt=\"\" width=\"640\" height=\"366\" \/><\/p>\n<p><a href=\"https:\/\/www.chenmed.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">ChenMed<\/a> is a forward-thinking organization committed to bringing superior <a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/healthcare-communications-cloud-phone-systems.html\" target=\"_blank\" rel=\"noopener noreferrer\">healthcare<\/a> to the most vulnerable population\u2014moderate-to-low-income seniors with complex chronic diseases. The company was created to address the fractured state of doctor-patient care for seniors, a situation experienced firsthand by the founder in his successful battle with cancer. Today, ChenMed patients experience 38% fewer days hospitalized than the national average for seniors, despite the fact that most of them are living with five or more major and chronic conditions.<\/p>\n<p>With a mission to create a healthcare solution specifically for their patients\u2019 needs through dedicated doctors, a supportive team, and customized technology, ChenMed is committed to achieving excellence through scalable innovation, resourcefulness, and accountability. ChenMed\u2019s approach is a system of more frequent and lengthier physician visits and better integrated services, aided by innovative technology\u2014and this is where RingCentral comes in.<\/p>\n<p>In order to provide patients with the best possible care and support, ChenMed needed a <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html\" target=\"_blank\" rel=\"noopener noreferrer\">cloud communications solution<\/a> that had robust <a href=\"https:\/\/www.ringcentral.com\/office\/features\/online-meetings\/audio-conferencing.html\" target=\"_blank\" rel=\"noopener noreferrer\">voice<\/a>, <a href=\"https:\/\/www.ringcentral.com\/office\/features\/online-meetings\/video-conferencing.html\" target=\"_blank\" rel=\"noopener noreferrer\">video<\/a>, <a href=\"https:\/\/www.ringcentral.com\/teams\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">messaging<\/a>, and <a href=\"https:\/\/www.ringcentral.com\/office\/features\/online-meetings\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">conferencing capabilities<\/a>, as well as an integrated contact center, all while being in <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/pressreleases-2015\/ringcentral-announces-hipaa-compliant-solution-for-health-care-c.html\" target=\"_blank\" rel=\"noopener noreferrer\">accordance with HIPAA<\/a>. With 1,900 RingCentral Office seats, ChenMed has a seamless experience that helps employees stay connected with patients and other colleagues across the entire enterprise.<\/p>\n<p>In addition, RingCentral <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">Contact Center<\/a> now also supports 325 ChenMed help-desk agents on the front line to deliver greater patient engagement and flexibility. ChenMed uses <a href=\"https:\/\/www.ringcentral.com\/contact-center\/contact-center-features.html\" target=\"_blank\" rel=\"noopener noreferrer\">advanced routing, queuing, and call distribution<\/a> to provide more personal care to new and existing patients. The next phase of ChenMed\u2019s deployment is to leverage <a href=\"https:\/\/www.ringcentral.com\/technology\/integrations-apis.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral\u2019s open platform APIs<\/a>, which will enable its team to customize day-to-day workflows and drive operational efficiencies.<\/p>\n<p>With the help of the <a href=\"https:\/\/www.ringcentral.com\/solutions\/professional-services.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Professional Services<\/a> team, ChenMed has deployed RingCentral across 41 locations, making it one of the largest healthcare companies today using RingCentral. We\u2019re excited to play a part in their future success as they continue to expand and revolutionize the healthcare industry.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ChenMed is a forward-thinking organization committed to bringing superior healthcare to the most vulnerable population\u2014moderate-to-low-income seniors with complex chronic diseases. The company was created to address the fractured state of doctor-patient care for seniors, a situation experienced firsthand by the founder in his successful battle with cancer. Today, ChenMed patients experience 38% fewer days hospitalized &#8230;<\/p>\n","protected":false},"author":168,"featured_media":38930,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18390,4,18391],"tags":[9692,3245,7993,15606,15607,15608,15609,15610,15611,6927,13734,8000,15612,13546,9125,13762,13763,15613,14248,1682,6630,14425,15616,15617,15618,15619,12380,1487,9494,13575,15620,7590,15621,13775,3629,9066,15599,8011,1013,2599,121,15622,8657,9505,3261,10157],"class_list":["post-38929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-communication-and-collaboration","category-customer-experience","category-it-leadership","tag-apis","tag-audio-conference","tag-call-center","tag-call-distribution","tag-chenmed","tag-chenmed-doctors","tag-chenmed-employees","tag-chenmed-help-desk-agents","tag-chenmed-patients","tag-cloud-communications-solution","tag-compliance-with-hipaa","tag-contact-center","tag-doctor-patient-care","tag-doctors","tag-glip-app","tag-glip-hipaa","tag-glip-hipaa-compliant","tag-glip-messaging-app","tag-glip-team-messaging-app","tag-healthcare","tag-hipaa","tag-hipaa-conduit","tag-integrated-contact-center","tag-medical-care-for-seniors","tag-medical-company","tag-medical-patients","tag-medical-technology","tag-medicine","tag-messaging-app","tag-nurses","tag-open-platform-apis","tag-patient-care","tag-physician-visits","tag-physicians","tag-professional-services","tag-ringcentral-apis","tag-ringcentral-conferences","tag-ringcentral-contact-center","tag-ringcentral-customers","tag-ringcentral-meetings","tag-ringcentral-office","tag-ringcentrals-open-platform-apis","tag-team-messaging","tag-team-messaging-app","tag-video-conference","tag-voice-conference"],"acf":[],"yoast_head":"<!-- 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