{"id":38540,"date":"2017-01-11T00:00:00","date_gmt":"2017-01-11T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/bactes-delivers-superior-customer-service-with-ringcentral\/"},"modified":"2021-08-22T20:03:10","modified_gmt":"2021-08-23T03:03:10","slug":"bactes-delivers-superior-customer-service-with-ringcentral","status":"publish","type":"post","link":"\/us\/en\/blog\/bactes-delivers-superior-customer-service-with-ringcentral\/","title":{"rendered":"BACTES Delivers Superior Customer Service with RingCentral"},"content":{"rendered":"<p><a href=\"https:\/\/www.bactes.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-large wp-image-20366\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/KID-6880_BACTES_blog_post.jpg\" alt=\"kid-6880_bactes_blog_post\" width=\"640\" height=\"366\" \/>BACTES<\/a> is a leader in fulfilling medical record requests for healthcare providers. Their clients include hospitals, insurance companies, attorneys, government agencies and other parties who require access to protected health information (PHI). With RingCentral\u2019s <a href=\"https:\/\/www.ringcentral.com\/technology\/security.html\" target=\"_blank\" rel=\"noopener noreferrer\">secure<\/a> and <a href=\"https:\/\/www.ringcentral.com\/technology\/reliability.html\" target=\"_blank\" rel=\"noopener noreferrer\">reliable<\/a> communications system, BACTES gains the trust and partnerships of hospitals and other healthcare organizations to manage their record handling and transmission of PHI.<\/p>\n<p>Founded in 1991, BACTES now has more than 500 employees in San Diego, California. They serve more than 5,000 clients in the highly regulated healthcare industry across the US.<\/p>\n<p><strong>Scalable and secure cloud communication is essential<\/strong><\/p>\n<p>With the growing demands in managing medical record requests, BACTES needs an <a href=\"https:\/\/www.ringcentral.com\/solutions\/enterprise-business.html\" target=\"_blank\" rel=\"noopener noreferrer\">enterprise-grade communications system<\/a> to scale as the company is expanding.<\/p>\n<p>Irene Torres, the Manager of Customer Service and Quality at BACTES, is responsible for a number of functions, including the administration of BACTES\u2019 communication system, and ensuring the company has all the documentation required by the numerous regulations and statutes, allowing it to access, handle, and release medical records.<\/p>\n<p>\u201cAfter evaluating a number of options, we selected <a href=\"https:\/\/www.ringcentral.com\/office\/product-how-it-works.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral<\/a>,\u201d says Torres. \u201cRingCentral met all our list of criteria, which included comprehensive call features, as well as an intuitive administrative portal. Moreover, RingCentral offers the best price with its all-inclusive services.\u201d<\/p>\n<p><strong>Empowering workforce collaboration<\/strong><\/p>\n<p>Reliable real-time communication is also crucial to BACTES. Prior to implementing RingCentral, BACTES was using GoToMeeting, but they had many technical issues. After trying <a href=\"https:\/\/www.ringcentral.com\/office\/features\/online-meetings\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Meetings<\/a>, a cloud video conferencing solution, Torres was impressed with the quality and ease of use. RingCentral Meetings enables BACTES employees to frequently have productive face-to-face <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/virtual-meetings\/\">virtual meetings<\/a>.<\/p>\n<p>\u201cAs our company grows, I\u2019m setting up RingCentral Meetings accounts for more and more employees every month,\u201d says Torres. \u201cPeople obviously like using it. Otherwise, I wouldn\u2019t be asked to set up new accounts each month.\u201d<\/p>\n<p>The intuitive design of RingCentral Meetings also benefits IT. \u201cIt\u2019s very <a href=\"https:\/\/www.ringcentral.com\/technology\/user-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\">user-friendly<\/a>, and requires no IT involvement or telecom expertise to set up and run a meeting, which is something I know we all appreciate,\u201d Torres adds.<\/p>\n<p>Read the\u00a0<a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/bactes.html\" target=\"_blank\" rel=\"noopener noreferrer\">full case study<\/a>\u00a0for all the details.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BACTES is a leader in fulfilling medical record requests for healthcare providers. Their clients include hospitals, insurance companies, attorneys, government agencies and other parties who require access to protected health information (PHI). With RingCentral\u2019s secure and reliable communications system, BACTES gains the trust and partnerships of hospitals and other healthcare organizations to manage their record &#8230;<\/p>\n","protected":false},"author":175,"featured_media":38541,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[4606,12898,12899,658,5832,10160,2577,1855,3642,402,12900,4356,296,2599,333,1640,334,5113,4613],"class_list":["post-38540","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-ucaas","tag-bactes","tag-bactes-delivers-superior-customer-service-with-ringcentral","tag-cloud","tag-cloud-business","tag-cloud-business-solution","tag-cloud-communication","tag-cloud-communications","tag-collaboration","tag-customer-service","tag-irene-torres","tag-reliability","tag-ringcentral","tag-ringcentral-meetings","tag-saas","tag-security","tag-software-as-a-service","tag-unified-communications","tag-unified-communications-as-a-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>BACTES Delivers Superior Customer Service with RingCentral | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"BACTES is a leader in fulfilling medical record requests for healthcare providers. 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