{"id":38485,"date":"2016-11-15T00:00:00","date_gmt":"2016-11-15T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/ringcentral-innovates-sungevity\/"},"modified":"2022-12-30T06:35:05","modified_gmt":"2022-12-30T14:35:05","slug":"ringcentral-innovates-sungevity","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-innovates-sungevity\/","title":{"rendered":"Seeing the Light: Solar Energy Company Sungevity Innovates with RingCentral in Pursuit of \u201cInsane Customer Service\u201d"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-20113\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Sungevity.png\" alt=\"sungevity\" width=\"640\" height=\"366\" \/>Within the next five years, solar energy will be the lowest cost form of electricity for U.S. single family suburban homes. This is thanks in large part to one of RingCentral\u2019s newest customers, Oakland, CA-based <a href=\"https:\/\/www.sungevity.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Sungevity, Inc<\/a>. Sungevity is a fast-growing technology-led business known for software innovations that make going solar easier and more cost effective, and we\u2019re pleased to announce today that they have selected RingCentral as their <a href=\"https:\/\/www.ringcentral.com\/office\/unified-communications.html\" target=\"_blank\" rel=\"noopener noreferrer\">unified communications cloud solution<\/a>. Sungevity\u2019s mission to make customer service better through more efficient technology strikes a chord with us \u2013 and they felt the same way when they looked at our platform and saw the projected efficiencies \u2013 including 50 percent in cost savings from moving their business communications to <a href=\"https:\/\/www.ringcentral.com\/office\/product-how-it-works.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral<\/a>.<\/p>\n<p>Founded in 2007, Sungevity uses its proprietary Remote Solar Design (RSD) tool to offer online or over the phone quote and system design options.\u00a0With a goal of \u201cbuilding the world\u2019s biggest network of energized customers that power their lives with sunshine,\u201d Sungevity now can expand rapidly without worrying about its business communications keeping pace. One of the most important features in their selection was RingCentral\u2019s tight <a href=\"https:\/\/www.ringcentral.com\/office\/features\/salesforce-integration\/overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">integration with Salesforce<\/a><sup>\u00ae<\/sup> \u2013 with \u201cone of the best Computer-to-Telephony (CTI) adapters in the market\u201d that Sungevity has seen.<\/p>\n<p>Sungevity also noted that being able to make calls directly from within Salesforce through RingCentral was an important factor in its decision. Employees can place calls from within Salesforce by simply clicking on contact or account records. Incoming calls trigger a pop-up window with the caller\u2019s account information, allowing users to log notes during or after a call, and accurately capture call durations and other contact details.<\/p>\n<p>\u201cOur implementation of RingCentral was a very rapid and exceptionally smooth process,\u201d said Steve Atherton, chief technology officer and vice president of software engineering, Sungevity, Inc. \u201cRingCentral\u2019s architecture and open platform makes for a <a href=\"https:\/\/www.ringcentral.com\/technology\/integrations-apis.html\" target=\"_blank\" rel=\"noopener noreferrer\">seamless integration<\/a> with our existing business process and our leading software platform. In addition, using RingCentral will reduce our communication costs by nearly 50 percent.\u201d<\/p>\n<p>This is high praise from a company that has based its business model on seamless implementations and \u201cinsane customer service\u201d through a sophisticated technology platform and the use of <a href=\"https:\/\/www.ringcentral.com\/technology\/qos.html\" target=\"_blank\" rel=\"noopener noreferrer\">cloud technology<\/a>.<\/p>\n<p>We can\u2019t wait to see how Sungevity continues to grow and look forward to playing a part in its continued success.<\/p>\n<p>View the complete press release <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/company\/pressreleases\/pressreleases-2016\/sungevity-replaces-legacy-on-premise-system-with-ringcentral-cloud-solution-to-scale-communications-globally.html\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Within the next five years, solar energy will be the lowest cost form of electricity for U.S. single family suburban homes. This is thanks in large part to one of RingCentral\u2019s newest customers, Oakland, CA-based Sungevity, Inc. Sungevity is a fast-growing technology-led business known for software innovations that make going solar easier and more cost &#8230;<\/p>\n","protected":false},"author":29,"featured_media":38486,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[11700,658,5832,10160,2577,1855,1811,948,1748,12752,7656,402,1134,2898,296,3341,12400,7263,7524,1607,957,2245,12753,12754,12755,12756,12757,5113],"class_list":["post-38485","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-ringcentralpartners","tag-cloud","tag-cloud-business","tag-cloud-business-solution","tag-cloud-communication","tag-cloud-communications","tag-cloud-phone-service","tag-cloud-phone-system","tag-cloud-solution","tag-computer-to-telephony","tag-cti","tag-customer-service","tag-integration","tag-integrations","tag-ringcentral","tag-ringcentral-integration","tag-ringcentral-integration-with-salesforce","tag-ringcentral-integrations","tag-ringcentral-partner","tag-ringcentral-partners","tag-salesforce","tag-salesforce-integration","tag-seeing-the-light-solar-energy-company-sungevity-innovates-with-ringcentral-in-pursuit-of-insane-customer-service","tag-solar","tag-solar-company","tag-solar-energy","tag-sungevity","tag-unified-communications"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Seeing the Light: Solar Energy Company Sungevity Innovates with RingCentral in Pursuit of \u201cInsane Customer Service\u201d | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Within the next five years, solar energy will be the lowest cost form of electricity for U.S. single family suburban homes. 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This is thanks in large part\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/ringcentral-innovates-sungevity\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2016-11-15T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-12-30T14:35:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Sungevity.png\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-innovates-sungevity\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/ringcentral-innovates-sungevity\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"Seeing the Light: Solar Energy Company Sungevity Innovates with RingCentral in Pursuit of \u201cInsane Customer Service\u201d\",\"datePublished\":\"2016-11-15T00:00:00+00:00\",\"dateModified\":\"2022-12-30T14:35:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/ringcentral-innovates-sungevity\/\"},\"wordCount\":410,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-innovates-sungevity\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Sungevity.png\",\"keywords\":[\"#ringcentralpartners\",\"cloud\",\"cloud business\",\"cloud business solution\",\"cloud communication\",\"cloud communications\",\"cloud phone service\",\"cloud phone system\",\"cloud solution\",\"Computer-to-Telephony\",\"cti\",\"customer service\",\"integration\",\"integrations\",\"ringcentral\",\"ringcentral integration\",\"ringcentral integration with salesforce\",\"ringcentral integrations\",\"ringcentral partner\",\"RingCentral Partners\",\"Salesforce\",\"Salesforce integration\",\"Seeing the Light: Solar Energy Company Sungevity Innovates with RingCentral in Pursuit of \u201cInsane Customer Service\u201d\",\"solar\",\"solar company\",\"Solar Energy\",\"Sungevity\",\"unified communications\"],\"articleSection\":[\"Customer &amp; employee experience\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-innovates-sungevity\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/ringcentral-innovates-sungevity\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-innovates-sungevity\/\",\"name\":\"Seeing the Light: Solar Energy Company Sungevity Innovates with RingCentral in Pursuit of \u201cInsane Customer Service\u201d | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-innovates-sungevity\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/ringcentral-innovates-sungevity\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Sungevity.png\",\"datePublished\":\"2016-11-15T00:00:00+00:00\",\"dateModified\":\"2022-12-30T14:35:05+00:00\",\"description\":\"Within the next five years, solar energy will be the lowest cost form of electricity for U.S. single family suburban homes. 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