{"id":38264,"date":"2016-07-12T00:00:00","date_gmt":"2016-07-12T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/"},"modified":"2025-07-02T08:31:20","modified_gmt":"2025-07-02T15:31:20","slug":"the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm","status":"publish","type":"post","link":"\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/","title":{"rendered":"The benefits of using a cloud-based hosted phone system in a small to mid-size law firm"},"content":{"rendered":"<p>In the not so distant past, many lawyers who practiced as \u201csole practitioners\u201d or in smaller law firms were forced to practice what many refer to as \u201cDoor Law&#8221;. These lawyers would take on whatever work came through the door, regardless of the area of law.<\/p>\n<p>Of course, the risk for those who practice in this manner is that due to their varied workload, many do not specialize or develop the relevant expertise to be as competent as needed in all of the areas of law that they practice. This may not only be bad for business; it may be a recipe for negligence.<\/p>\n<p>As the principal lawyer of a boutique business and technology practice in Toronto, I am tasked with finding creative ways to not only afford to limit my practice to specific practice areas but to compete with large law firms for the same clientele.<\/p>\n<hr \/>\n<p class=\"p1\">\ud83d\udc40\u00a0 Find out how one law firm provides a 24\/7 client experience\u2014without being online 24\/7.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/case_studies\/freed_marcroft.pdf\" data-id=\"69d1815f20655\" id=\"69d1815f20655\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d1815f20655.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\udcd9 Get the case study<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udcd9 Get this free case study to find out the key to Freed Marcroft's success. <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d1815f20655.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<p>What I have learned in my practice is that the key to attracting the type of quality clients that I want, is to provide excellent and specialized legal services at reasonable prices. Prior to certain key advancements in technology, firms were able to provide excellent and specialized services but not at reasonable prices or reasonable prices but generally only at non-specialized generalist firms.<\/p>\n<p>Perhaps the single most important advancement that dramatically reduced start-up costs for firms has been the availability of cloud and hosted solutions. In the past, <a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/law-firms-cloud-phone-systems.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">law firms<\/a> (and other businesses) incurred tremendous start-up costs associated with purchasing computer servers, back-up systems and telephone systems. In order to have a phone system with call routing, multiple phone lines, extensions and other telephonic features, firms had to purchase bulky private branch exchange (PBX) hardware and host the hardware in a server room. Firms without PBX systems simply did not appear as professional.<\/p>\n<p>With these advancements in cloud technology, many small to mid-size law firms were able to do away with the start-up and maintenance costs of computer and telephone servers and systems and opt for paying affordable monthly fees for cloud computing servers and <a href=\"https:\/\/www.ringcentral.com\/office\/features\/virtual-pbx\/overview.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">hosted PBX<\/a> telephone systems that are located off-site. These affordable solutions permit even the smallest firm to have the appearance of an established organization. Perhaps most importantly, these solutions are scalable and can expand as you continue establish your practice.<\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/office\/features\/virtual-pbx\/overview.html\">Hosted PBX system<\/a>, in particular, have the added benefit of permitting you to <a href=\"https:\/\/www.ringcentral.com\/office\/features\/internet-fax-service\/overview.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">send faxes online<\/a>, receive faxes and <a href=\"https:\/\/www.ringcentral.com\/office\/features\/voicemail\/voicemail-to-email.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">voicemails to your e-mail<\/a> inbox and set-up <a href=\"https:\/\/www.ringcentral.com\/office\/features\/rc-conferencing\/overview.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">multi-party conference bridges<\/a>. Even if you don\u2019t have a receptionist, you can set up an <a href=\"https:\/\/www.ringcentral.com\/office\/features\/auto-attendant\/overview.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">automatic attendant<\/a> with <a href=\"https:\/\/www.ringcentral.com\/office\/features\/answering-rules\/overview.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">call-routing<\/a> options.<\/p>\n<p>In order to achieve my goal of excellent and specialized legal services at a reasonable price, I needed to find affordable technology solutions that create a top-level customer experience and permit my firm to be as efficient as possible. Cloud computing and telephony has permitted my staff and I to remain connected and available to receive calls, voicemails, fax and <a href=\"https:\/\/www.ringcentral.com\/office\/features\/business-sms\/overview.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">text messages<\/a>, no matter where we are. Since these solutions are affordable, we have been able to create a highly specialized practice without the need to take on whatever comes through the door.<\/p>\n<p><a href=\"\/blog\/2016\/07\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/oziel-law-logo\/\" target=\"_blank\" rel=\"attachment wp-att-18986 noopener noreferrer\"><img decoding=\"async\" class=\"wp-image-18986 size-full alignleft\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/oziel-law-logo.jpg\" alt=\"oziel law logo\" width=\"350\" height=\"80\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><em>Allan Oziel is the principal lawyer at Oziel Law, a business, technology and trademark law firm in Toronto, Ontario Canada. For more information about Allan or Oziel Law, please visit <\/em><a href=\"https:\/\/www.oziellaw.ca\" target=\"_blank\" rel=\"noopener noreferrer\"><em>oziellaw.ca<\/em><\/a><em>.<\/em><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/office\/industry-solutions\/law-firms-cloud-phone-systems.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">Learn why law firms<\/a> rely on RingCentral\u2019s industry-leading cloud collaboration <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/cloud-collaboration-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">tools<\/a> for outstanding client interactions.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the not so distant past, many lawyers who practiced as \u201csole practitioners\u201d or in smaller law firms were forced to practice what many refer to as \u201cDoor Law&#8221;. These lawyers would take on whatever work came through the door, regardless of the area of law. Of course, the risk for those who practice in &#8230;<\/p>\n","protected":false},"author":180,"featured_media":38265,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18669,24119],"tags":[11652,312,3245,3834,182,313,1783,113,1798,99,566,9373,1855,229,1235,948,2338,7188,8547,2013,953,368,949,2446,173,3402,1480,11655,11656,4549,174,4259,183,4397,5064,3253,11658,6694,2221,1449,5662,177,103,2599,121,5113,2680,2681,187,6615,3459],"class_list":["post-38264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-verticals","category-law","tag-allan-oziel","tag-answering-rules","tag-audio-conference","tag-audio-conferencing","tag-auto-attendant","tag-auto-receptionist","tag-business-communications","tag-business-phone-system","tag-business-sms","tag-business-voip","tag-call-routing","tag-case-study","tag-cloud-communications","tag-cloud-computing","tag-cloud-pbx","tag-cloud-phone-system","tag-conference-bridge","tag-customer-case-study","tag-customer-story","tag-e-fax","tag-efax","tag-extensions","tag-hosted-pbx","tag-hosted-voip","tag-internet-fax","tag-ivr","tag-law","tag-legal-services","tag-multiple-phone-lines","tag-online-conference","tag-online-fax","tag-online-meeting","tag-pbx","tag-pbx-replacement","tag-pbx-system","tag-phone-system-features","tag-private-branch-exchange","tag-ringcentral-canada","tag-ringcentral-case-study","tag-ringcentral-customer","tag-ringcentral-customer-case-study","tag-ringcentral-fax","tag-ringcentral-features","tag-ringcentral-meetings","tag-ringcentral-office","tag-unified-communications","tag-virtual-conference","tag-virtual-meeting","tag-voicemail","tag-voicemail-to-email","tag-voip-features"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The benefits of using a cloud-based hosted phone system in a small to mid-size law firm | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"In the not so distant past, many lawyers who practiced as \u201csole practitioners\u201d or in smaller law firms were forced to practice what many refer to as \u201cDoor\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The benefits of using a cloud-based hosted phone system in a small to mid-size law firm\" \/>\n<meta property=\"og:description\" content=\"In the not so distant past, many lawyers who practiced as \u201csole practitioners\u201d or in smaller law firms were forced to practice what many refer to as \u201cDoor\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2016-07-12T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-02T15:31:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Allan Oziel\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Allan Oziel\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/\"},\"author\":{\"name\":\"Allan Oziel\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a4f67162716f53f018b971e779f68c0a\"},\"headline\":\"The benefits of using a cloud-based hosted phone system in a small to mid-size law firm\",\"datePublished\":\"2016-07-12T00:00:00+00:00\",\"dateModified\":\"2025-07-02T15:31:20+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/\"},\"wordCount\":641,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg\",\"keywords\":[\"Allan Oziel\",\"Answering Rules\",\"audio conference\",\"audio Conferencing\",\"Auto Attendant\",\"auto-receptionist\",\"business communications\",\"business phone system\",\"Business SMS\",\"business VoIP\",\"call routing\",\"case study\",\"cloud communications\",\"Cloud computing\",\"Cloud PBX\",\"cloud phone system\",\"conference bridge\",\"customer case study\",\"customer story\",\"e-fax\",\"efax\",\"extensions\",\"hosted PBX\",\"hosted VoIP\",\"internet fax\",\"IVR\",\"law\",\"legal services\",\"multiple phone lines\",\"online conference\",\"online fax\",\"online meeting\",\"PBX\",\"pbx replacement\",\"pbx system\",\"phone system features\",\"private branch exchange\",\"ringcentral canada\",\"ringcentral case study\",\"RingCentral customer\",\"ringcentral customer case study\",\"RingCentral Fax\",\"ringcentral features\",\"RingCentral Meetings\",\"Ringcentral Office\",\"unified communications\",\"virtual conference\",\"virtual meeting\",\"Voicemail\",\"Voicemail-to-Email\",\"voip features\"],\"articleSection\":[\"Business &amp; leadership\",\"Industry insights\",\"Law\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/\",\"name\":\"The benefits of using a cloud-based hosted phone system in a small to mid-size law firm | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg\",\"datePublished\":\"2016-07-12T00:00:00+00:00\",\"dateModified\":\"2025-07-02T15:31:20+00:00\",\"description\":\"In the not so distant past, many lawyers who practiced as \u201csole practitioners\u201d or in smaller law firms were forced to practice what many refer to as \u201cDoor\",\"breadcrumb\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#primaryimage\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg\",\"width\":700,\"height\":400},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"\/us\/en\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"The benefits of using a cloud-based hosted phone system in a small to mid-size law firm\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"name\":\"RingCentral Blog\",\"description\":\"Intelligent Communications\",\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\",\"name\":\"RingCentral\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\",\"url\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"contentUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png\",\"width\":2048,\"height\":309,\"caption\":\"RingCentral\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/ringcentral\",\"https:\/\/x.com\/ringcentral\",\"https:\/\/www.linkedin.com\/company\/ringcentral\/\",\"https:\/\/www.instagram.com\/ringcentral\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a4f67162716f53f018b971e779f68c0a\",\"name\":\"Allan Oziel\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\",\"caption\":\"Allan Oziel\"},\"description\":\"Background: Prior to graduating from Osgoode Hall Law School, Allan Oziel received a business degree from York University. At Osgoode Hall, Allan won the Bereskin Parr Prize for Trade-Mark Law. Allan was called to the Ontario bar in 2009. Practice: Allan Oziel is the principal lawyer and founder of Oziel Law, a boutique business, technology and intellectual property law firm in North York. In his practice, Allan regularly advises startup and established business clients on corporate-commercial matters and business transactions. While Oziel Law advises clients in many industries, Allan has a particular focus on early stage technology companies that require specialized technology contracting in addition to their business matters. In addition, Allan is a registered Trade-Marks Agent and regularly advises his clients on branding, trade-mark protection and enforcement. Professional Activity: Allan is an active writer and speaker in the legal community. In addition to acting as co-Chair of the Law Society of Upper Canada\u2019s Solo and Small Firm Conference, Allan is a regular speaker on technology and intellectual property law and legal technology matters for the OBA, CBA and Commons Institute. In addition, Allan has written and commented extensively about technology and IP law, legal technology and practice management on both the Oziel Law Blog, Lawyers Weekly and ITBusiness.ca. Allan is a member of the Canadian IT Law Association. For more information, please visit www.oziellaw.ca.\",\"sameAs\":[\"https:\/\/www.oziellaw.ca\"],\"url\":\"\/us\/en\/blog\/author\/allan-oziel\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"The benefits of using a cloud-based hosted phone system in a small to mid-size law firm | RingCentral Blog","description":"In the not so distant past, many lawyers who practiced as \u201csole practitioners\u201d or in smaller law firms were forced to practice what many refer to as \u201cDoor","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ringcentral.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/","og_locale":"en_US","og_type":"article","og_title":"The benefits of using a cloud-based hosted phone system in a small to mid-size law firm","og_description":"In the not so distant past, many lawyers who practiced as \u201csole practitioners\u201d or in smaller law firms were forced to practice what many refer to as \u201cDoor","og_url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/","og_site_name":"RingCentral Blog","article_publisher":"https:\/\/www.facebook.com\/ringcentral","article_published_time":"2016-07-12T00:00:00+00:00","article_modified_time":"2025-07-02T15:31:20+00:00","og_image":[{"width":700,"height":400,"url":"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg","type":"image\/jpeg"}],"author":"Allan Oziel","twitter_card":"summary_large_image","twitter_creator":"@ringcentral","twitter_site":"@ringcentral","twitter_misc":{"Written by":"Allan Oziel","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#article","isPartOf":{"@id":"\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/"},"author":{"name":"Allan Oziel","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a4f67162716f53f018b971e779f68c0a"},"headline":"The benefits of using a cloud-based hosted phone system in a small to mid-size law firm","datePublished":"2016-07-12T00:00:00+00:00","dateModified":"2025-07-02T15:31:20+00:00","mainEntityOfPage":{"@id":"\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/"},"wordCount":641,"publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg","keywords":["Allan Oziel","Answering Rules","audio conference","audio Conferencing","Auto Attendant","auto-receptionist","business communications","business phone system","Business SMS","business VoIP","call routing","case study","cloud communications","Cloud computing","Cloud PBX","cloud phone system","conference bridge","customer case study","customer story","e-fax","efax","extensions","hosted PBX","hosted VoIP","internet fax","IVR","law","legal services","multiple phone lines","online conference","online fax","online meeting","PBX","pbx replacement","pbx system","phone system features","private branch exchange","ringcentral canada","ringcentral case study","RingCentral customer","ringcentral customer case study","RingCentral Fax","ringcentral features","RingCentral Meetings","Ringcentral Office","unified communications","virtual conference","virtual meeting","Voicemail","Voicemail-to-Email","voip features"],"articleSection":["Business &amp; leadership","Industry insights","Law"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/","name":"The benefits of using a cloud-based hosted phone system in a small to mid-size law firm | RingCentral Blog","isPartOf":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#primaryimage"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#primaryimage"},"thumbnailUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg","datePublished":"2016-07-12T00:00:00+00:00","dateModified":"2025-07-02T15:31:20+00:00","description":"In the not so distant past, many lawyers who practiced as \u201csole practitioners\u201d or in smaller law firms were forced to practice what many refer to as \u201cDoor","breadcrumb":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#primaryimage","url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg","width":700,"height":400},{"@type":"BreadcrumbList","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"\/us\/en\/blog\/"},{"@type":"ListItem","position":2,"name":"The benefits of using a cloud-based hosted phone system in a small to mid-size law firm"}]},{"@type":"WebSite","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","name":"RingCentral Blog","description":"Intelligent Communications","publisher":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization","name":"RingCentral","url":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/","url":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","contentUrl":"\/us\/en\/blog\/wp-content\/uploads\/2025\/04\/ringcentral-logo.png","width":2048,"height":309,"caption":"RingCentral"},"image":{"@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ringcentral","https:\/\/x.com\/ringcentral","https:\/\/www.linkedin.com\/company\/ringcentral\/","https:\/\/www.instagram.com\/ringcentral"]},{"@type":"Person","@id":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/a4f67162716f53f018b971e779f68c0a","name":"Allan Oziel","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g","caption":"Allan Oziel"},"description":"Background: Prior to graduating from Osgoode Hall Law School, Allan Oziel received a business degree from York University. At Osgoode Hall, Allan won the Bereskin Parr Prize for Trade-Mark Law. Allan was called to the Ontario bar in 2009. Practice: Allan Oziel is the principal lawyer and founder of Oziel Law, a boutique business, technology and intellectual property law firm in North York. In his practice, Allan regularly advises startup and established business clients on corporate-commercial matters and business transactions. While Oziel Law advises clients in many industries, Allan has a particular focus on early stage technology companies that require specialized technology contracting in addition to their business matters. In addition, Allan is a registered Trade-Marks Agent and regularly advises his clients on branding, trade-mark protection and enforcement. Professional Activity: Allan is an active writer and speaker in the legal community. In addition to acting as co-Chair of the Law Society of Upper Canada\u2019s Solo and Small Firm Conference, Allan is a regular speaker on technology and intellectual property law and legal technology matters for the OBA, CBA and Commons Institute. In addition, Allan has written and commented extensively about technology and IP law, legal technology and practice management on both the Oziel Law Blog, Lawyers Weekly and ITBusiness.ca. Allan is a member of the Canadian IT Law Association. For more information, please visit www.oziellaw.ca.","sameAs":["https:\/\/www.oziellaw.ca"],"url":"\/us\/en\/blog\/author\/allan-oziel\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/law-firm.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/allan-oziel\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Allan Oziel<\/span><\/a>","rc_author_full_name":"Allan Oziel","rc_author_avatar":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=480&d=mm&r=g","rc_author_link":"\/us\/en\/blog\/author\/allan-oziel\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a><a href=\"\/us\/en\/blog\/category\/verticals\/amp\">, Industry insights<\/a><a href=\"\/us\/en\/blog\/category\/verticals\/law\/amp\">, Law<\/a>","amp_link":"\/us\/en\/blog\/the-benefits-of-using-a-cloud-based-hosted-phone-system-in-a-small-to-mid-size-law-firm\/amp","excerpt_title":"The benefits of using a cloud-based hosted phone system i...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/38264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/180"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=38264"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/38264\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/38265"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=38264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=38264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=38264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}