{"id":38235,"date":"2016-07-14T00:00:00","date_gmt":"2016-07-14T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/is-your-communications-system-stuck-in-the-past\/"},"modified":"2025-03-13T06:50:58","modified_gmt":"2025-03-13T13:50:58","slug":"is-your-communications-system-stuck-in-the-past","status":"publish","type":"post","link":"\/us\/en\/blog\/is-your-communications-system-stuck-in-the-past\/","title":{"rendered":"Is Your Communications System Stuck in the Past?"},"content":{"rendered":"

\"\"<\/a><\/p>\n

Remember the good old days when everything was so much more straightforward?<\/p>\n

We played music on vinyl records, took photos that needed developing and had to agree ahead of time on a place and time when meeting friends.<\/p>\n

At work, we sent memos, kept files in steel cases and spoke on phones that needed to be plugged into a landline\u2026. hmmm, perhaps not everything has changed.<\/p>\n

Let\u2019s throwback to the office of the past through the eyes of a \u2018vintage\u2019 worker and see just how different it was. Let\u2019s call her Beryl.<\/p>\n

\"Switchboard\"<\/a><\/p>\n

Beryl works in an office and shares a small room with five other phone operators, and a switchboard the size of a bus shelter. Taking calls, connecting calls and putting people through to other switchboards may make a great exercise regime for those arms of hers, but it is constantly prone to human error and the distracting whim of the tea trolley.<\/p>\n

\"Call-Handling\"<\/a><\/p>\n

Luckily for Beryl, she\u2019s a go-getter and promotion gets her out of the switchboard and behind a secretarial desk (at this rate, she\u2019ll be a boss by 1988). But now she\u2019s juggling calls left, right and centre. Her boss has four telephone numbers, which apparently makes him easier to reach; not when they\u2019re all stuck to Beryl\u2019s desk they don\u2019t.<\/p>\n

\"Hanging-Around\"<\/a><\/p>\n

It certainly doesn\u2019t help much when he goes off to lunch all afternoon. As frustrated customers are left hanging on the line, Beryl becomes ambidextrous in the art of grappling phones whilst politely apologising.<\/p>\n

\"Phone-booth\"<\/a><\/p>\n

And when the boss needs to make an urgent call when out of the office, the limitations of mobile working suddenly put him in a bit of a tight spot.<\/p>\n

Thankfully, the days of such communications nightmares are long behind us.<\/p>\n

Or are they?<\/p>\n

The reality is the vast majority of UK businesses still operate with a phone system that is dependent on a landline connection. Whilst the days of the switchboard are firmly in the past, the limitations of the four office walls still persist.<\/p>\n

Times have really moved on and it\u2019s now possible to receive incoming calls to one number on any device and in any location. With advanced call handling and forwarding<\/a> alongside mobile integration<\/a>, anything is possible.<\/p>\n

Vintage may be trendy, but an outdated business phone system<\/a> would make even the most die-hard hipster blush. Perhaps it\u2019s time to escape the headaches of the past and come back to the future of cloud-based communications technology<\/a>?<\/p>\n","protected":false},"excerpt":{"rendered":"

Remember the good old days when everything was so much more straightforward? We played music on vinyl records, took photos that needed developing and had to agree ahead of time on a place and time when meeting friends. At work, we sent memos, kept files in steel cases and spoke on phones that needed to …<\/p>\n","protected":false},"author":62,"featured_media":38236,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390,18885,18391],"tags":[11594,312,1783,11595,113,99,3394,101,1616,566,1855,948,2392,4726,949,11161,2446,4292,291,4397,11596,102,296,2989,121,2447,184,11597,11598,4171,106,1771],"class_list":["post-38235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","category-ringcentral-newsdesk","category-it-leadership","tag-throwbackthursday","tag-answering-rules","tag-business-communications","tag-business-office","tag-business-phone-system","tag-business-voip","tag-call-answering","tag-call-forwarding","tag-call-handling","tag-call-routing","tag-cloud-communications","tag-cloud-phone-system","tag-enterprise","tag-gif","tag-hosted-pbx","tag-hosted-pbx-service","tag-hosted-voip","tag-mobile-business","tag-mobile-workforce","tag-pbx-replacement","tag-phone-operator","tag-phone-system","tag-ringcentral","tag-ringcentral-mobile-app","tag-ringcentral-office","tag-ringcentral-uk","tag-switchboard","tag-tbt","tag-throwback-thursday","tag-uk-business","tag-voip","tag-work-fun"],"acf":[],"yoast_head":"\nIs Your Communications System Stuck in the Past? | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Remember the good old days when everything was so much more straightforward? 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She is responsible for executing corporate events and building a great user experience for our prospects and customers. Prior to joining RingCentral, Evie launched a branch for a foodie start-up in NYC, and did PR and customer relations. Evie holds a degree in global integrated communications from NYU. She is a passionate writer, loves to go skydiving and has lived in 8 cities across 4 countries.","url":"\/us\/en\/blog\/author\/evie-goldstein\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/switchboard-operator.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/evie-goldstein\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/2a3c96dd18d36f98fc85f21d080d698e507b34a91f719a59fbdcb2b460a13f40?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Evie Goldstein<\/span><\/a>","rc_author_full_name":"Evie Goldstein","rc_author_avatar":"https:\/\/secure.gravatar.com\/avatar\/2a3c96dd18d36f98fc85f21d080d698e507b34a91f719a59fbdcb2b460a13f40?s=480&d=mm&r=g","rc_author_link":"\/us\/en\/blog\/author\/evie-goldstein\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/communication-and-collaboration\/amp\">Communication & collaboration<\/a><a href=\"\/us\/en\/blog\/category\/trending\/ringcentral-newsdesk\/amp\">, Company news & culture<\/a><a href=\"\/us\/en\/blog\/category\/it-leadership\/amp\">, IT leadership<\/a>","amp_link":"\/us\/en\/blog\/is-your-communications-system-stuck-in-the-past\/amp","excerpt_title":"Is Your Communications System Stuck in the Past?","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/38235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=38235"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/38235\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/38236"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=38235"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=38235"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=38235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}