{"id":38205,"date":"2016-05-25T00:00:00","date_gmt":"2016-05-25T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/brightway-insurance-selects-ringcentral-contact-center-office-to-enable-greater-customer-engagement\/"},"modified":"2024-08-05T06:56:02","modified_gmt":"2024-08-05T13:56:02","slug":"brightway-insurance-selects-ringcentral-contact-center-office-to-enable-greater-customer-engagement","status":"publish","type":"post","link":"\/us\/en\/blog\/brightway-insurance-selects-ringcentral-contact-center-office-to-enable-greater-customer-engagement\/","title":{"rendered":"Brightway Insurance Selects RingCentral Contact Center, Office, to Enable Greater Customer Engagement"},"content":{"rendered":"

Brightway Insurance<\/a> set out to make the world a better place for insurance buyers and for businesses selling insurance. It\u2019s fair to say they\u2019ve succeeded; the company has held a spot on the Inc. 500\u2019s fastest growing privately-held companies list eight years in a row, and last year was named the \u201cNo. 1 Franchise to Buy in the U.S.\u201d by Forbes <\/em>Magazine. Today we are happy to welcome them to the RingCentral family as the newest adopters of RingCentral Office<\/a>\u00a0and RingCentral Contact Center<\/a>.<\/p>\n

Rapid Growth Drives Search for More Efficient Business Communications Solutions<\/strong><\/p>\n

\"Brightway-Insurance-logo-300x130\"<\/a><\/p>\n

 <\/p>\n

Founded in 2003, Brightway is now the nation’s seventh largest privately held Personal Lines insurance agency in the country. The company has grown from 38 locations in Florida and $36 million in annualized written premiums in 2008 to 118 locations in 11 states and more than $405 million today*. Given their scale and growth, Brightway needed a cloud-based business communications solution that would enable their call center teams to work in the most effective way possible from any location. We\u2019re very proud they chose RingCentral.<\/p>\n

Since introducing<\/a> our groundbreaking Contact Center solution last year, we\u2019ve differentiated from other offerings in the market by providing a direct integration with RingCentral Office. This means call center<\/a> agents are empowered with a fully featured cloud contact center solution<\/a> that supports multi-channel communications (e.g. voice, chat, SMS, email and fax) along with a full suite of advanced call center capabilities (e.g. advanced routing, queuing, CRM integration, analytics and reporting). When combined with RingCentral Office, RingCentral Contact Center provides\u00a0a seamless end-to-end communications experience with direct extension dialing to stay connected with the rest of the organization.\u00a0By selecting RingCentral, Brightway Insurance is seeing an increase in customer satisfaction, better communication within their organization, and faster response times.<\/p>\n

The Future Looks Bright for this Business<\/strong><\/p>\n

Brightway\u2019s selection of RingCentral is reflective of the massive shift we are seeing first-hand of larger enterprises moving their business communications to the cloud<\/a> and streamlining their business processes along the way. For Brightway, based in Florida, a state that has weathered over 63 hurricanes since 2000, the cloud provides the added benefit of business continuity<\/a> to effectively serve the nearly 300,000 policies its 120 Agency Owners have written for their customers.<\/p>\n

At RingCentral, we are pleased to provide best-in-class infrastructure that enables Brightway to succeed through the use of smart, agile solutions that get the job done. As the company continues to expand, we are committed to helping them deliver the high levels of responsiveness their agency owners and clients demand.<\/p>\n

[*\u00a0https:\/\/www.morningstar.com\/news\/pr-news-wire\/PRNews_20160311FL45097\/brightway-insurance-named-a-best-overall-franchise-by-franchiserankingscom.html]<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Brightway Insurance set out to make the world a better place for insurance buyers and for businesses selling insurance. It\u2019s fair to say they\u2019ve succeeded; the company has held a spot on the Inc. 500\u2019s fastest growing privately-held companies list eight years in a row, and last year was named the \u201cNo. 1 Franchise to …<\/p>\n","protected":false},"author":114,"featured_media":38207,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[11404,11405,1783,7911,10074,113,7993,11406,11407,11408,11409,566,9373,6619,10811,1855,7999,10161,8000,11410,11411,2891,1414,2392,7277,11412,11413,2221,8011,1449,5662,121],"class_list":["post-38205","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-brightway","tag-brightway-insurance","tag-business-communications","tag-business-continuity","tag-business-continuity-why-telecoms-are-vital-to-disaster-planning","tag-business-phone-system","tag-call-center","tag-call-center-agents","tag-call-center-capabilities","tag-call-center-integration","tag-call-center-team","tag-call-routing","tag-case-study","tag-cloud-based-business-communications","tag-cloud-call-center","tag-cloud-communications","tag-cloud-contact-center","tag-cloud-contact-center-solution","tag-contact-center","tag-contact-center-capabilities","tag-contact-center-integration","tag-crm-integration","tag-customer-satisfaction","tag-enterprise","tag-how-to-ensure-a-smooth-transition-to-a-cloud-phone-system","tag-inc-500","tag-multi-channel-communications","tag-ringcentral-case-study","tag-ringcentral-contact-center","tag-ringcentral-customer","tag-ringcentral-customer-case-study","tag-ringcentral-office"],"acf":[],"yoast_head":"\nBrightway Insurance Selects RingCentral Contact Center, Office, to Enable Greater Customer Engagement | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Brightway Insurance set out to make the world a better place for insurance buyers and for businesses selling insurance. 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Casalaina is VP of Integrations at RingCentral. He joins RingCentral from predictive analytics vendor KXEN, which was acquired by SAP AG in 2013. Previously he was at Salesforce, where he led product management efforts for the Service Cloud, the company's customer service and support solution and its second-largest and fastest-growing product. He holds a Bachelors Degree in Computer Science from Cornell University.","url":"\/us\/en\/blog\/author\/marco-casalaina\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/brightway-insurance.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/marco-casalaina\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Marco Casalaina<\/span><\/a>","rc_author_full_name":"Marco Casalaina","rc_author_avatar":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=480&d=mm&r=g","rc_author_link":"\/us\/en\/blog\/author\/marco-casalaina\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/customer-experience\/amp\">Customer & employee experience<\/a>","amp_link":"\/us\/en\/blog\/brightway-insurance-selects-ringcentral-contact-center-office-to-enable-greater-customer-engagement\/amp","excerpt_title":"Brightway Insurance Selects RingCentral Contact Center, O...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/38205","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/114"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=38205"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/38205\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/38207"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=38205"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=38205"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=38205"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}