{"id":38181,"date":"2016-06-03T00:00:00","date_gmt":"2016-06-03T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/infographic-how-to-win-more-opportunities-through-better-communications\/"},"modified":"2025-03-13T06:51:12","modified_gmt":"2025-03-13T13:51:12","slug":"infographic-how-to-win-more-opportunities-through-better-communications","status":"publish","type":"post","link":"\/us\/en\/blog\/infographic-how-to-win-more-opportunities-through-better-communications\/","title":{"rendered":"Infographic: How to Win More Opportunities Through Better Communications"},"content":{"rendered":"

\"nothing<\/a>Good customer service<\/a> is no longer just about providing a helpful solution; it\u2019s now also a matter of speed. Response times are now a bigger factor than ever before even when it comes to choosing a new provider. In our age of information where it\u2019s so easy to find new solutions in a few clicks, people are starting to think twice if they don\u2019t get attended to quickly.<\/p>\n

Of course, from your point of view, you take customer needs to heart and have pride in your service. It\u2019s just those unscrupulous, money-grabbing companies out there that should be concerned about losing customers, right? Sadly not. The harsh truth is you may not even realise just how many opportunities can slip by you when going about your day-to-day business.<\/p>\n

Firstly, there\u2019s your traditional landline, which has always been the cornerstone of business communication. It\u2019s often the first personal touch-point for new clients, from which relationships develop and grow. But what about the calls you miss? You can\u2019t be at your desk all day<\/a> and simply stepping away from it for a few moments or whenever you have a meeting can lead to an unanswered call and an opportunity missed.<\/p>\n

Perhaps you\u2019ve thought about this already and have set up a voicemail system. Good job! But the more missed calls you receive, the more voicemails you\u2019ll have to wade through and the slower your response time will be. There\u2019s little point in getting back to that customer two days after they have moved on to another supplier. But what if there was a simpler way? A system which allows you to access and manage voice messages anytime, anywhere<\/a>?<\/p>\n

Making yourself available to calls even when you are not in the office is key to successful business communication these days. Having a mobile number for people to reach you on is a step in the right direction, but relying on customers to hang up and redial to contact you on a separate mobile number can create a real barrier.<\/p>\n

Even if you have an answering system or redirect your calls, there is nothing more frustrating<\/a> to a customer than being passed from pillar to post, getting left on hold for long periods of time or hearing that infernal busy tone. Ultimately, customers begin to connect the dots of this frustration with your business as a whole and that\u2019s bad reputation that no company needs.<\/p>\n

However, with a virtual phone system<\/a> and a virtual phone number<\/a>, you can receive calls on any device, wherever you are. If someone is not available, you can ensure their calls are handled<\/a> in the most effective way and customers are never left waiting. No more frustrations at missed calls, headaches over slow response times, or confusion over what number to contact the business on. Just simple, well-managed communications.<\/p>\n

\"Headache<\/a><\/p>\n

The phone system is not only the lifeblood of business communications, it also enables your company to strengthen its reputation every time you make it easier for customers to connect to the right person.<\/p>\n","protected":false},"excerpt":{"rendered":"

Good customer service is no longer just about providing a helpful solution; it\u2019s now also a matter of speed. Response times are now a bigger factor than ever before even when it comes to choosing a new provider. In our age of information where it\u2019s so easy to find new solutions in a few clicks, …<\/p>\n","protected":false},"author":62,"featured_media":38182,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885,18391],"tags":[312,1783,113,99,101,1616,1855,743,1414,402,1675,11310,11059,949,11161,1011,11311,11312,10417,11313,4397,11314,11315,296,2447,289,187,106,201,9428],"class_list":["post-38181","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ringcentral-newsdesk","category-it-leadership","tag-answering-rules","tag-business-communications","tag-business-phone-system","tag-business-voip","tag-call-forwarding","tag-call-handling","tag-cloud-communications","tag-customer-experience","tag-customer-satisfaction","tag-customer-service","tag-customer-support","tag-flexible-business-communications","tag-flexible-communications","tag-hosted-pbx","tag-hosted-pbx-service","tag-infographic","tag-infographic-dont-give-customers-the-runaround-when-it-comes-to-communications","tag-infographic-flex-and-stretch-your-communications-capability","tag-missed-calls","tag-missed-opportunities","tag-pbx-replacement","tag-phone-system-provider","tag-response-time","tag-ringcentral","tag-ringcentral-uk","tag-virtual-phone-system","tag-voicemail","tag-voip","tag-voip-provider","tag-voip-provider-uk"],"acf":[],"yoast_head":"\nInfographic: How to Win More Opportunities Through Better Communications | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Good customer service is no longer just about providing a helpful solution; it\u2019s now also a matter of speed. 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She is responsible for executing corporate events and building a great user experience for our prospects and customers. Prior to joining RingCentral, Evie launched a branch for a foodie start-up in NYC, and did PR and customer relations. Evie holds a degree in global integrated communications from NYU. She is a passionate writer, loves to go skydiving and has lived in 8 cities across 4 countries.","url":"\/us\/en\/blog\/author\/evie-goldstein\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/nothing-is-more-expensive-than-a-missed-opportunity.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/evie-goldstein\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/2a3c96dd18d36f98fc85f21d080d698e507b34a91f719a59fbdcb2b460a13f40?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Evie Goldstein<\/span><\/a>","rc_author_full_name":"Evie Goldstein","rc_author_avatar":"https:\/\/secure.gravatar.com\/avatar\/2a3c96dd18d36f98fc85f21d080d698e507b34a91f719a59fbdcb2b460a13f40?s=480&d=mm&r=g","rc_author_link":"\/us\/en\/blog\/author\/evie-goldstein\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/ringcentral-newsdesk\/amp\">Company news & culture<\/a><a href=\"\/us\/en\/blog\/category\/it-leadership\/amp\">, IT leadership<\/a>","amp_link":"\/us\/en\/blog\/infographic-how-to-win-more-opportunities-through-better-communications\/amp","excerpt_title":"Infographic: How to Win More Opportunities Through Better...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/38181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/62"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=38181"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/38181\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/38182"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=38181"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=38181"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=38181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}