{"id":38116,"date":"2016-04-08T00:00:00","date_gmt":"2016-04-08T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/10-reasons-to-move-your-contact-center-to-the-cloud\/"},"modified":"2025-03-26T20:05:46","modified_gmt":"2025-03-27T03:05:46","slug":"10-reasons-to-move-your-contact-center-to-the-cloud","status":"publish","type":"post","link":"\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/","title":{"rendered":"10 Reasons to Move Your Contact Center to the Cloud"},"content":{"rendered":"<p><a href=\"\/blog\/2016\/04\/10-reasons-to-move-your-contact-center-to-the-cloud\/contact-center-demo-blog\/\" target=\"_blank\" rel=\"attachment wp-att-18279 noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-18279 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/contact-center-demo-blog.png\" alt=\"contact center demo blog\" width=\"640\" height=\"366\" \/><\/a>You already know how important your call center is to the day-to-day operation of your business. So what\u2019s behind the growing trend among organizations today to move their contact centers entirely to the cloud? In fact, it\u2019s a trend that saw a nearly 50% increase in the number of <a href=\"https:\/\/www.ringcentral.com\/cloud-contact-center.html\">cloud contact center<\/a> seats between August 2014 and August 2015.<\/p>\n<p>These businesses have already discovered that cloud solutions offer outstanding affordability, simplicity, and reliability. Plus they feature the agility and multichannel capabilities needed to keep up with the shifting behaviors of today\u2019s consumers.<\/p>\n<p>So is moving your call center to the cloud right for your company?<\/p>\n<p>In this on-demand presentation, <a href=\"\/blog\/2015\/07\/the-future-of-team-collaboration-interview-with-niel-levonius-director-of-product-marketing-at-ringcentral\/?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">Niel Levonius<\/a>, RingCentral&#8217;s Director of Product Marketing, discusses the top 10 reasons to consider cloud-based <a href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a>, including:<\/p>\n<ul>\n<li>Unsurpassed scalability<\/li>\n<li>Quicker deployment of new capabilities<\/li>\n<li>Giving agents streamlined access to vital customer information<\/li>\n<\/ul>\n<p>View this <a class=\"nofollow\" href=\"https:\/\/go.ringcentral.com\/WEB2016-03-3110ReasonstoMoveYourContactCentertotheCloud_RegistrationPage.html?BMID=ON24SOCIAL1140852\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">on-demand presentation<\/a> now, and to learn more about the RingCentral Contact Center solution click <a href=\"https:\/\/www.ringcentral.com\/contact-center\/overview.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You already know how important your call center is to the day-to-day operation of your business. So what\u2019s behind the growing trend among organizations today to move their contact centers entirely to the cloud? In fact, it\u2019s a trend that saw a nearly 50% increase in the number of cloud contact center seats between August &#8230;<\/p>\n","protected":false},"author":114,"featured_media":38117,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[7993,10811,1855,7999,1451,11100,8000,8007,8936,296,8011],"class_list":["post-38116","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-call-center","tag-cloud-call-center","tag-cloud-communications","tag-cloud-contact-center","tag-cloud-services","tag-cloud-tools","tag-contact-center","tag-incontact","tag-niel-levonius","tag-ringcentral","tag-ringcentral-contact-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>10 Reasons to Move Your Contact Center to the Cloud | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"You already know how important your call center is to the day-to-day operation of your business. So what\u2019s behind the growing trend among organizations\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Reasons to Move Your Contact Center to the Cloud\" \/>\n<meta property=\"og:description\" content=\"You already know how important your call center is to the day-to-day operation of your business. So what\u2019s behind the growing trend among organizations\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2016-04-08T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-27T03:05:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/contact-center-demo-blog.png\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Marco Casalaina\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marco Casalaina\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/\"},\"author\":{\"name\":\"Marco Casalaina\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/08a0ad4deb794a60d6c0eb3d16179cd3\"},\"headline\":\"10 Reasons to Move Your Contact Center to the Cloud\",\"datePublished\":\"2016-04-08T00:00:00+00:00\",\"dateModified\":\"2025-03-27T03:05:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/\"},\"wordCount\":168,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/contact-center-demo-blog.png\",\"keywords\":[\"call center\",\"cloud call center\",\"cloud communications\",\"Cloud Contact Center\",\"cloud services\",\"cloud tools\",\"contact center\",\"inContact\",\"Niel Levonius\",\"ringcentral\",\"RingCentral Contact Center\"],\"articleSection\":[\"Customer &amp; employee experience\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/\",\"name\":\"10 Reasons to Move Your Contact Center to the Cloud | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/contact-center-demo-blog.png\",\"datePublished\":\"2016-04-08T00:00:00+00:00\",\"dateModified\":\"2025-03-27T03:05:46+00:00\",\"description\":\"You already know how important your call center is to the day-to-day operation of your business. 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Casalaina is VP of Integrations at RingCentral. He joins RingCentral from predictive analytics vendor KXEN, which was acquired by SAP AG in 2013. Previously he was at Salesforce, where he led product management efforts for the Service Cloud, the company's customer service and support solution and its second-largest and fastest-growing product. He holds a Bachelors Degree in Computer Science from Cornell University.\",\"url\":\"\/us\/en\/blog\/author\/marco-casalaina\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"10 Reasons to Move Your Contact Center to the Cloud | RingCentral Blog","description":"You already know how important your call center is to the day-to-day operation of your business. 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Casalaina is VP of Integrations at RingCentral. He joins RingCentral from predictive analytics vendor KXEN, which was acquired by SAP AG in 2013. Previously he was at Salesforce, where he led product management efforts for the Service Cloud, the company's customer service and support solution and its second-largest and fastest-growing product. He holds a Bachelors Degree in Computer Science from Cornell University.","url":"\/us\/en\/blog\/author\/marco-casalaina\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/contact-center-demo-blog.png","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/marco-casalaina\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">Marco Casalaina<\/span><\/a>","rc_author_full_name":"Marco Casalaina","rc_author_avatar":"https:\/\/secure.gravatar.com\/avatar\/9a8d989fa7e72af5bd5cf487cf7080318b695de4be89de382c5e64305dd0249c?s=480&d=mm&r=g","rc_author_link":"\/us\/en\/blog\/author\/marco-casalaina\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/customer-experience\/amp\">Customer &amp; employee experience<\/a>","amp_link":"\/us\/en\/blog\/10-reasons-to-move-your-contact-center-to-the-cloud\/amp","excerpt_title":"10 Reasons to Move Your Contact Center to the Cloud","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/38116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/114"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=38116"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/38116\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/38117"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=38116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=38116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=38116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}