{"id":37752,"date":"2015-08-27T00:00:00","date_gmt":"2015-08-27T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/24hr-lockouts-leveraged-ringcentral-platform-to-enhance-customer-experience\/"},"modified":"2021-09-18T00:00:18","modified_gmt":"2021-09-18T07:00:18","slug":"24hr-lockouts-leveraged-ringcentral-platform-to-enhance-customer-experience","status":"publish","type":"post","link":"\/us\/en\/blog\/24hr-lockouts-leveraged-ringcentral-platform-to-enhance-customer-experience\/","title":{"rendered":"24HR Lockouts Leveraged RingCentral Platform to Enhance Customer Experience"},"content":{"rendered":"<p><a href=\"\/blog\/2015\/08\/24hr-lockouts-leveraged-ringcentral-platform-to-enhance-customer-experience\/lockout_wlogo\/\" target=\"_blank\" rel=\"attachment wp-att-17187 noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-17187 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/lockout_wlogo.jpg\" alt=\"lockout_wlogo\" width=\"640\" height=\"427\" \/><\/a>I am happy to share a fascinating case study describing how <a href=\"https:\/\/24hrlockouts.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">24HR Lockouts<\/a>, a leading provider of emergency locksmith services, recently leveraged the <a href=\"https:\/\/www.ringcentral.com\/office\/developer-platform.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Developer Platform<\/a> to tightly integrate their custom CRM and dispatch system with RingCentral.<\/p>\n<p>24HR Lockouts\u2019 custom integration leveraged RingCentral\u2019s call management APIs to handle incoming calls, while <a href=\"https:\/\/developer.ringcentral.com\/api-products\/text\/\" target=\"_blank\" rel=\"noopener noreferrer\">our SMS APIs<\/a> were used to send and receive critical service messages. This complete phone and SMS integration enabled 24HR Lockouts reps to engage in real-time, bi-directional communication with customers and locksmiths directly from their custom dispatch software. All data is then logged in 24HR Lockouts\u2019 system for tracking and dispute resolution purposes.<\/p>\n<p>Knowing how stressful it is to get locked out of a car, home or business, I\u2019m glad the RingCentral Platform is able to help expedite the dispatch process and keep distressed customers informed in real-time while helps is on its way. I\u2019m excited that our customers are able to build sophisticated and custom workflows such as this, and will share more such stories in the future.<\/p>\n<p>Read the full case study <a href=\"https:\/\/www.ringcentral.com\/whyringcentral\/casestudies\/24hr-lockouts.html\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I am happy to share a fascinating case study describing how 24HR Lockouts, a leading provider of emergency locksmith services, recently leveraged the RingCentral Developer Platform to tightly integrate their custom CRM and dispatch system with RingCentral. 24HR Lockouts\u2019 custom integration leveraged RingCentral\u2019s call management APIs to handle incoming calls, while our SMS APIs were &#8230;<\/p>\n","protected":false},"author":84,"featured_media":37753,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18391],"tags":[9356,9357,113,1798,99,9358,1855,7328,948,2891,9359,9360,7188,7259,6603,2221,6793,1449,6605,6606,9361,6607,7265,1120,9362,9363,106],"class_list":["post-37752","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-it-leadership","tag-24hr-lockouts","tag-24hr-lockouts-enhances-the-customer-experience-with-the-ringcentral-platform","tag-business-phone-system","tag-business-sms","tag-business-voip","tag-call-management-api","tag-cloud-communications","tag-cloud-communications-platform","tag-cloud-phone-system","tag-crm-integration","tag-custom-crm","tag-custom-crm-integration","tag-customer-case-study","tag-open-api","tag-ringcentral-api","tag-ringcentral-case-study","tag-ringcentral-connect-platform","tag-ringcentral-customer","tag-ringcentral-developer-platform","tag-ringcentral-developer-portal","tag-ringcentral-developers","tag-ringcentral-for-developers","tag-ringcentral-open-api","tag-ringcentral-platform","tag-sms-api","tag-sms-integration","tag-voip"],"acf":[],"yoast_head":"<!-- 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Prior to joining RingCentral, David served as VP of Product Management at Box, a provider of cloud-based enterprise content collaboration, where he was responsible for expanding Box into a mobile and enterprise-focused service. Prior to joining Box, David held product management and product design positions at Yahoo! and WebEx. He began his career as an aerospace engineer and worked on commercial aircrafts at Boeing. David holds an MBA from the University of California\u2019s Haas School of Business and a BS in aerospace engineering from the University of Southern California.","url":"\/us\/en\/blog\/author\/david-lee\/"}]}},"rc_img_url":"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/lockout_wlogo.jpg","rcblog_by_author":"<a href=\"\/us\/en\/blog\/author\/david-lee\/amp\" data-dl-events-click=\"true\" data-dl-element=\"link\"><span class=\"image\"><img src=\"https:\/\/secure.gravatar.com\/avatar\/57a3f5fe34ab987f5f96bf52f6a63f4a8d2cffe0faa692b35489ec04d1555f04?s=96&d=mm&r=g\" alt=\"\" width=\"30\" height=\"30\" layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">David Lee<\/span><\/a>","rc_author_full_name":"David Lee","rc_author_avatar":"https:\/\/secure.gravatar.com\/avatar\/57a3f5fe34ab987f5f96bf52f6a63f4a8d2cffe0faa692b35489ec04d1555f04?s=480&d=mm&r=g","rc_author_link":"\/us\/en\/blog\/author\/david-lee\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/business-leadership\/amp\">Business &amp; leadership<\/a><a href=\"\/us\/en\/blog\/category\/it-leadership\/amp\">, IT leadership<\/a>","amp_link":"\/us\/en\/blog\/24hr-lockouts-leveraged-ringcentral-platform-to-enhance-customer-experience\/amp","excerpt_title":"24HR Lockouts Leveraged RingCentral Platform to Enhance C...","_links":{"self":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/37752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/users\/84"}],"replies":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/comments?post=37752"}],"version-history":[{"count":0,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/posts\/37752\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media\/37753"}],"wp:attachment":[{"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/media?parent=37752"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/categories?post=37752"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/wp-json\/wp\/v2\/tags?post=37752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}