{"id":36995,"date":"2014-07-01T00:00:00","date_gmt":"2014-07-01T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/maintaining-productivity-staff-flexi-time\/"},"modified":"2025-07-03T03:38:47","modified_gmt":"2025-07-03T10:38:47","slug":"maintaining-productivity-staff-flexi-time","status":"publish","type":"post","link":"\/us\/en\/blog\/maintaining-productivity-staff-flexi-time\/","title":{"rendered":"Maintaining Productivity With Staff on &#8220;Flexi-Time&#8221;"},"content":{"rendered":"<p><a href=\"\/blog\/2014\/06\/maintaining-productivity-staff-flexi-time\/flexi-time\/\" target=\"_blank\" rel=\"attachment wp-att-14128 noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-14128 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/flexi-time.jpg\" alt=\"flexi-time\" width=\"640\" height=\"426\" \/><\/a><\/p>\n<p>Many businesses currently accommodate flexi-time but new laws brought out in June 2014 mean that all staff can apply for more flexible working arrangements. As of June 29, 2014 <a title=\"Warning over new flexi-time rights\" href=\"https:\/\/www.dailymail.co.uk\/news\/article-2674489\/Warning-new-flexi-time-rights-Employers-talk-resentment-staff-rules-allowing-workers-request-adaptable-hours-come-force.html\" target=\"_blank\" rel=\"noopener noreferrer\">30 million workers in Britain will get the right to ask for flexible work hours<\/a>.<\/p>\n<p>In a recent <a title=\"Traditional 9-to-5 Workday On Its Way Out, Research Suggests\" href=\"\/blog\/2014\/01\/traditional-9-to-5-workday-on-its-way-out-research-suggests\/?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">YouGov survey*<\/a> 12% of SME senior decision makers said that facilitating flexible and remote work was one of their top business headaches. Over a quarter (28%) said that staff productivity was their top challenge in managing the workforce.<\/p>\n<p>Over a quarter of those surveyed (27%) ranked meeting customer service expectations as a challenge and almost a fifth (19%) said they had problems making sure staff was available for customers.<\/p>\n<p>Britain\u2019s bosses have a challenging task to bridge the gap between customer service and flexible work arrangements, but technology can help.\u00a0\u00a0 Cloud phone systems don\u2019t restrict staff to their desks so customer calls can seamlessly route to staff wherever they are. \u00a0A phone\u00a0system, like <a title=\"ringcentral uk\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/phone-system-features.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral<\/a>, can be easily set to call a desk, smartphone and\/or home phone simultaneously, or even route to a colleague if a member of the team does not answer or is unavailable. Plus with our new <a title=\"RingCentral Mobile App\" href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/features\/rcmobile\/overview.html?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">mobile apps<\/a>, for iOS and Andriod,\u00a0your employees can be seamlessly connected no matter where they are (watch the brief video below to learn more).<\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/Rcgh_oODNtc\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/Rcgh_oODNtc\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/Rcgh_oODNtc\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p>For example, RingCentral customer,\u00a0<a title=\"Fargo Systems Ltd\" href=\"http:\/\/netstorage.ringcentral.com\/case_studies\/fargo.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Fargo Systems<\/a>\u2014the market leader in software for the haulage and logistics sector\u2014serves over 1200 users across 15 countries. Their hotline support staff work in shifts and calls are promptly answered and routed to consultants wherever they are 24&#215;7. &#8220;Consultants are experts in their field and cannot be covered by temporary staff,&#8221; explained Steve Collins, General Manager.\u00a0\u00a0 &#8220;The call management capabilities of RingCentral give us good coverage with the consultants we have available, which means we don\u2019t need to overstaff to provide the level of support that our customers expect,&#8221; he said.<\/p>\n<p><em>*Survey of 1068 Senior Decision Makers in UK SME Businesses May 2014.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many businesses currently accommodate flexi-time but new laws brought out in June 2014 mean that all staff can apply for more flexible working arrangements. As of June 29, 2014 30 million workers in Britain will get the right to ask for flexible work hours. In a recent YouGov survey* 12% of SME senior decision makers &#8230;<\/p>\n","protected":false},"author":29,"featured_media":36996,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,18390,18391],"tags":[3474,3477,402,3478,445,3087,3479,3480,3481,3482,3483,3484,1480,3485,237,3486,3487,2555,2989,2447,3488,3489,999,3491,3493,3494],"class_list":["post-36995","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-communication-and-collaboration","category-it-leadership","tag-britain","tag-colleague-routing","tag-customer-service","tag-customer-service-expectations","tag-customers","tag-fargo-systems","tag-fargo-systems-ltd","tag-flex-time","tag-flexi-time","tag-flexible-work-arrangements","tag-flexible-work-hours","tag-home-phone","tag-law","tag-managing-the-workforce","tag-productivity","tag-ringcentral-andriod-app","tag-ringcentral-case-study-uk","tag-ringcentral-ios-app","tag-ringcentral-mobile-app","tag-ringcentral-uk","tag-ringcentral-uk-customer","tag-senior-decision-makers-in-uk-sme-businesses","tag-smartphone","tag-uk-business-phone-system","tag-warning-over-new-flexi-time-rights","tag-yougov-survey"],"acf":[],"yoast_head":"<!-- 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