{"id":36983,"date":"2014-06-24T00:00:00","date_gmt":"2014-06-24T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/ringcentral-gives-littleton-group-assurance-insurance\/"},"modified":"2021-08-20T00:03:13","modified_gmt":"2021-08-20T07:03:13","slug":"ringcentral-gives-littleton-group-assurance-insurance","status":"publish","type":"post","link":"\/us\/en\/blog\/ringcentral-gives-littleton-group-assurance-insurance\/","title":{"rendered":"RingCentral Gives Littleton Group Assurance for Insurance"},"content":{"rendered":"

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The Littleton Group<\/a> assists its clients nationwide by providing them with customized insurance claims administration and litigation management programs. Founded in 1979, The Littleton Group has 125 employees dispersed amongst 24 locations throughout Texas and New Mexico.<\/p>\n

The employees at all of The Littleton Group’s locations are using several of RingCentral\u2019s features on a daily basis. One of the most useful feature for them has been the ability to record phone calls<\/a> to obtain statements needed for insurance claims. \u201cWith our previous service, we had all of the adjusters lines recorded, which meant every call because that was the only option. If someone needed a particular statement for a claim I would have to manually go through thousands of calls to find it,\u201d says Grayson. \u201cWith RingCentral, our adjusters have on demand recording, which is easy to use and accessible.\u201d<\/p>\n

With their phone solution provider, James Grayson, Director of IT at The Littleton Group, and his colleagues were forced to rely heavily on the provider to make any changes to the phone system. One issue in particular included changing the after hours and out of office automated voice messages. Several times while the business was closed for a holiday, the help desk ticket failed to get processed properly to route to their automated greeting; thus, forcing Grayson to work on the holiday to get it fixed. \u201cIf our phone system has even one minute of downtime or is not routed correctly, it could mean a customer\u2019s call goes unanswered,\u201d says Grayson. \u201cOur clients\u2019 customers are our top priority and we have to be able to respond to all claims calls.\u201d<\/p>\n

The RingCentral mobile app<\/a> is another feature used by employees while they work remotely. Grayson in particular enjoys this feature because he can provide tech support for his team no matter where he is. \u201cBeing able to control the phone system from my cell phone is convenient,\u201d says Grayson. \u201cIf I\u2019m away from home and the office, even if I\u2019m at the park with my kids, I can make any necessary changes.\u201d<\/p>\n

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