{"id":36648,"date":"2013-12-26T00:00:00","date_gmt":"2013-12-26T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/managing-absenteeism-with-cloud-phone-solutions\/"},"modified":"2020-08-07T05:44:03","modified_gmt":"2020-08-07T05:44:03","slug":"managing-absenteeism-with-cloud-phone-solutions","status":"publish","type":"post","link":"\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/","title":{"rendered":"Managing Absenteeism With Cloud Phone Solutions"},"content":{"rendered":"<p style=\"text-align: center\"><a href=\"\/blog\/2013\/12\/managing-absenteeism-with-cloud-phone-solutions\/absenteeism\/\" target=\"_blank\" rel=\"attachment wp-att-12920 noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter  wp-image-12920\" alt=\"absenteeism\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/absenteeism.jpg\" width=\"630\" height=\"419\" \/><\/a><\/p>\n<p>When employees are going away on business trips and holidays, there&#8217;s usually time to put cover in place and inform customers. But when sickness strikes, continuing to run a business smoothly can prove more challenging.<\/p>\n<p>Whether absence is planned or unexpected, the ability to adapt and respond to calls can make all the difference when it comes to customer service. In reality, it&#8217;s not always so easy; unless someone else is ready and able to man the phone or the number is manually diverted, chances are the customer will have no other option than to leave a voicemail and wait.<\/p>\n<p>However, that assumes the old rules of a traditional phone system are in place. A move to <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/how-it-works.html?bmid=BLOGLEADS&amp;CID=SOCIAL\" target=\"_blank\" rel=\"noopener noreferrer\">cloud telephony<\/a> can open up a whole new level of flexibility.<\/p>\n<p>As all calls are handled via an online interface, appropriate cover can be in place with just a few clicks. Let&#8217;s explore some of the options for cloud-based absence management:<\/p>\n<ul>\n<li>If there is one person that can cover his\/her absent colleague&#8217;s calls, the absentee&#8217;s number can simply be redirected to that person.<\/li>\n<li>Where a range of people are able to respond to calls, each of their phones can be set up to ring, either in a set order or simultaneously.<\/li>\n<li>If the absent person is part of a department, it&#8217;s easy to assign additional department members online. That way, when customers ring that department, the calls are covered and they won&#8217;t be left waiting.<\/li>\n<li>All voicemails and messages left for the absentee can be redirected and <a href=\"\/blog\/2013\/08\/how-ringcentral-office-can-help-modernise-your-business-phone-system\/\" target=\"_blank\" rel=\"noopener noreferrer\">handled by others<\/a>. Customers won&#8217;t have to wait for the absent person to return in order to get a response.<\/li>\n<\/ul>\n<p>The cloud offers complete call handing flexibility. Because calls don&#8217;t immediately go to a fixed destination, they can easily and rapidly be redirected.<\/p>\n<p>Therefore, absenteeism\u00a0no longer has to stand in the way of getting business done.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When employees are going away on business trips and holidays, there&#8217;s usually time to put cover in place and inform customers. But when sickness strikes, continuing to run a business smoothly can prove more challenging. Whether absence is planned or unexpected, the ability to adapt and respond to calls can make all the difference when &#8230;<\/p>\n","protected":false},"author":29,"featured_media":36649,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[2591,2592,2286,1875,99,1855,229,948,1035,2593,2594,2590],"class_list":["post-36648","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-absent-colleagues","tag-absenteeism","tag-business-management","tag-business-success-tips","tag-business-voip","tag-cloud-communications","tag-cloud-computing","tag-cloud-phone-system","tag-cloud-telephony","tag-managing-absenteeism","tag-sick-leave","tag-voip-telephony"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Managing Absenteeism With Cloud Phone Solutions | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"When employees are going away on business trips and holidays, there&#039;s usually time to put cover in place and inform customers. But when sickness strikes,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Absenteeism With Cloud Phone Solutions\" \/>\n<meta property=\"og:description\" content=\"When employees are going away on business trips and holidays, there&#039;s usually time to put cover in place and inform customers. But when sickness strikes,\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/\" \/>\n<meta property=\"og:site_name\" content=\"RingCentral Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ringcentral\" \/>\n<meta property=\"article:published_time\" content=\"2013-12-26T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-08-07T05:44:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/absenteeism.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"664\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"RingCentral Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:site\" content=\"@ringcentral\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"RingCentral Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/#article\",\"isPartOf\":{\"@id\":\"\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/\"},\"author\":{\"name\":\"RingCentral Team\",\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#\/schema\/person\/65a168321317ffd562e0d77745f1b358\"},\"headline\":\"Managing Absenteeism With Cloud Phone Solutions\",\"datePublished\":\"2013-12-26T00:00:00+00:00\",\"dateModified\":\"2020-08-07T05:44:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/\"},\"wordCount\":327,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/absenteeism.jpg\",\"keywords\":[\"absent colleagues\",\"absenteeism\",\"business management\",\"business success tips\",\"business VoIP\",\"cloud communications\",\"Cloud computing\",\"cloud phone system\",\"cloud telephony\",\"Managing Absenteeism\",\"sick leave\",\"voip telephony\"],\"articleSection\":[\"Communication &amp; collaboration\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/\",\"url\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/\",\"name\":\"Managing Absenteeism With Cloud Phone Solutions | RingCentral Blog\",\"isPartOf\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/newrcblog.wpengine.com\/us\/en\/blog\/managing-absenteeism-with-cloud-phone-solutions\/#primaryimage\"},\"thumbnailUrl\":\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/absenteeism.jpg\",\"datePublished\":\"2013-12-26T00:00:00+00:00\",\"dateModified\":\"2020-08-07T05:44:03+00:00\",\"description\":\"When employees are going away on business trips and holidays, there's usually time to put cover in place and inform customers. 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