{"id":36621,"date":"2020-11-16T00:00:00","date_gmt":"2020-11-16T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/taking-advantage-of-small-business-saturday-friday-five\/"},"modified":"2025-07-03T04:46:54","modified_gmt":"2025-07-03T11:46:54","slug":"small-business-saturday-tips","status":"publish","type":"post","link":"\/us\/en\/blog\/small-business-saturday-tips\/","title":{"rendered":"11 tips to gear you up for Small Business Saturday 2020"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">If you haven\u2019t already heard, Small Business Saturday is an unforgettable one-day, annual event where shoppers show their love and support for their local businesses. Happening the Saturday after Thanksgiving, this year\u2019s celebration is taking place on November 28, 2020\u2014mark your calendars!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Happening between Black Friday and Cyber Monday, customers will have a slew of options when it comes to finding the best deal out there. It\u2019s a busy field to sell in, but definitely one that\u2019s worth the rewards. Last year, consumers spent a massive $20 billion during Small Business Saturday, while only spending $14.6 billion during Black Friday and Cyber Monday <\/span><i><span style=\"font-weight: 400;\">collectively<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><sup><span style=\"font-weight: 400;\">1<\/span><\/sup><span style=\"font-weight: 400;\"> Sheesh.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The opportunity for small businesses is enormous this year, but plenty of prep work needs to be done to gear up for the day. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To stand out from the crowd and seize the attention of your future and current customers, we have 11 tips and a range of resources below to help you out.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Skip ahead below to read more about the 11 tips to make the most of Small Business Saturday with these online tips:<br \/>\n<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\"><a href=\"#one\">Update your website to make sure all the information and products there are accurate<\/a><\/li>\n<li><a href=\"#two\">Help people connect with your unique story<\/a><\/li>\n<li><a href=\"#three\">Get the buzz going with social engagement <em>beforehand<\/em><\/a><\/li>\n<li><a href=\"#four\">Highlight your focus on helping the community<\/a><\/li>\n<li><a href=\"#five\">Ramp up your customer support<\/a><\/li>\n<li><a href=\"#six\">Buy online, pick up in-person<\/a><\/li>\n<li><a href=\"#seven\">Play to your strengths instead of competing on steep discounts<\/a><\/li>\n<li><a href=\"#eight\">Create compelling promotions that work to your advantage<\/a><\/li>\n<li><a href=\"#nine\">Personalize the shopping experience<\/a><\/li>\n<li><a href=\"#ten\">Join forces with your neighbors<\/a><\/li>\n<li><a href=\"#eleven\">Spread the word with in-person advertising<\/a><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400;\">But first and foremost, put yourself on the map<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">For those who\u2019re curious what local businesses around them have to offer on November 28, you can bet that the first thing they\u2019re doing to do is browse the <\/span><a href=\"https:\/\/www.americanexpress.com\/en-US\/business\/merchant\/public-profile\/verify\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Shop Small Map<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before the day arrives, make sure you can be found where shoppers are going to look! Whether you run an in-store or online business, <\/span><a href=\"https:\/\/merchant-global.americanexpress.com\/login\/public-profile?intlink=us-merchsite-shopsmall-publicprofile\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">add or update your listing <\/span><\/a><span style=\"font-weight: 400;\">on the map to make it easier for everyone to identify you as a business that\u2019s taking part in the holiday.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">11 ways to make the most of Small Business Saturday<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">Online tips to promote your small business\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In recent years, <\/span><span style=\"font-weight: 400;\">support for small businesses has gone beyond brick-and-mortar, with one out of three people doing their shopping online during Small Business Saturday.<\/span><sup><span style=\"font-weight: 400;\">2<\/span><\/sup><span style=\"font-weight: 400;\"> If you run an online business, check out these next five tips.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\"><a id=\"one\"><\/a><br \/>\n1. Update your website to make sure all the information and products there are accurate<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Visitors who land on your site are going to be curious to see whether or not you\u2019re actively participating in the holiday. Pull all relevant information (such as exclusive one-day promotions and deals) to your landing page so shoppers can find exactly what they\u2019re looking for. The decision to continue browsing or abandon your site happens within seconds, so you want to make sure you\u2019re leaving an immediately positive impression.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A few additional ways to prepare your website:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Have a page specifically for Small Business Saturday (you could also write a blog post) and include keywords like &#8220;local business,&#8221; &#8220;small business,&#8221; and &#8220;Small Business Saturday&#8221; so that you come up in Google&#8217;s research results when shoppers do a search for participating local businesses.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure you have information on your website that speak to your location such as your business address, the city you\u2019re in, or your phone number. This helps Google identify where you are, which will help you show up when local shoppers browse for what\u2019s around them.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Make sure your site is mobile-friendly so that shoppers can browse and make purchases directly on their phone (after all, 78% of mobile searches looking for information on local businesses result in a purchase!).<\/span><sup><span style=\"font-weight: 400;\">3<\/span><\/sup><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Further reading:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.stylefactoryproductions.com\/blog\/10-free-seo-resources\"><span style=\"font-weight: 400;\">Free SEO resources to move your ranking above other small businesses\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/?BMID=AFF_PH_US&amp;PID=304508&amp;CID=AFF&amp;AID=0&amp;SID=ofr-1-1683196133900682618\"><span style=\"font-weight: 400;\">Boost collaboration between your product and marketing team with top-of-the-line communication tools<\/span><\/a><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\"><a id=\"two\"><\/a><br \/>\n2. Help people connect with your unique story<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Stories can be powerful. If you\u2019re a small business owner with a compelling tale of:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Why you came to be<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Impacts you\u2019ve made<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Changes you want to inspire<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Stories of the people you interact with\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Then share it with your online community and so that others who connect with it can support you and spread your message. Small Business Saturday is more than just a commercial day for bargain hunting\u2014it\u2019s about inspiring prosperity in a community so that businesses like yours have the means to keep doing what you\u2019re doing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use your social media platforms to help spread the word, like this:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-45166\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2013\/11\/promoting-small-business-on-instagram-1024x729.png\" alt=\"promoting small business on instagram\" width=\"1024\" height=\"729\" \/><\/p>\n<p><span style=\"font-weight: 400;\">And while you\u2019re at it, remember to contribute your story to the wider conversation by using the hashtags #ShopSmall, #SmallBizSaturday, and #SmallBusinessSaturday. This is a great time to offer shoppers a glimpse into your mission as a business and be found doing so.<\/span><\/p>\n<div class=\"tip\">\n<div class=\"tip-heading\"><b>\ud83d\udca1 Pro-tip:\u00a0<\/b><\/div>\n<p>Don\u2019t forget to leave a call to action at the end of your post and share a link to your site to boost your conversion rate.<\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">Further reading:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.concured.com\/blog\/why-you-need-to-share-your-brands-story\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">What you need to know when crafting your business&#8217;s story<\/span><\/a><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\"><a id=\"three\"><\/a><br \/>\n3. Get the buzz going with social engagement beforehand<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">If you\u2019re prepping for new product launches to come or you\u2019re getting ready to unveil some discounts that you know people will be eyeing, give people a sneak peek to get the hype going.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Social media is a great way to sequence these posts at regular intervals a couple weeks before the big day:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-45169\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2013\/11\/promoting-small-business-saturday-on-instagram-1024x773.png\" alt=\"promoting small business saturday on instagram\" width=\"1024\" height=\"773\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Another way to build anticipation upfront is to run a competition over social media. (Learn more about <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/social-media-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">social media best practices<\/a>.) You can get people to share, like, or comment on your post to participate and have the reward be a giveaway of some of your most popular products.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To generate even greater awareness, consider partnering with related brands or influencers in your space to reach entirely new audiences as well. Here&#8217;s a cluster of stores that banded together to reach a larger combined audience on Facebook:<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-45170\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2013\/11\/partner-marketing-idea-for-small-busienss-saturday.png\" alt=\"partner marketing idea for small busienss saturday\" width=\"768\" height=\"754\" \/>\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another benefit of having increased social engagement is that you can learn from your insights and analytics who\u2019s checking out your brand so that you can more effectively target those you\u2019re looking to reach more of in the future.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Further reading:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-to-use-facebook-for-business\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Tips for how to use Facebook for business<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.canva.com\/q\/pro-social-media\/?utm_source=google_sem&amp;utm_medium=cpc&amp;utm_campaign=REV_CA_EN_CanvaPro_Social%20Media_BMM&amp;gclsrc=aw.ds&amp;&amp;gclid=CjwKCAiA17P9BRB2EiwAMvwNyEwmq5tW_EC_gJQA-dmcVqePwoD0Xc6wfj4L3Zsq_KXJ6dTJ4aUn1RoCTFMQAvD_BwE&amp;gclsrc=aw.ds\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Design social media templates like a pro with Canva (with a 30-day free trial)<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.americanexpress.com\/content\/dam\/amex\/us\/merchant\/images\/Social-Post-Images-Copy.zip\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Ready-to-use social media assets to support Black-owned businesses<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.americanexpress.com\/us\/small-business\/shop-small\/studio\/?linknav=us-loy-nav-studio\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Create custom social media posts or Instagram stories with the ShopSmall logo\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/icm.aexp-static.com\/shopamex\/assets\/Shop-Small-Holiday_Ready-to-Use-Materials.zip\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Ready-to-use social media assets for #ShopSmall like these:<\/span><\/a><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-45171\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2013\/11\/small-business-saturday-design-templates-1024x1024.jpg\" alt=\"small business saturday design templates\" width=\"1024\" height=\"1024\" \/><\/p>\n<h4><span style=\"font-weight: 400;\"><a id=\"four\"><\/a><br \/>\n4. Highlight how you&#8217;re helping to support your local community<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">This holiday is all about supporting local communities, so why not lean into this? If you\u2019ve sponsored activities or events around the community in the past (beverage provider for this year\u2019s winning Little League team, perhaps?) now\u2019s the time to showcase it!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to short-form social media posts, you can also consider creating long-form content that can deliver more detailed stories. Examples of these long-forms include blog posts, interview articles, or podcast episodes that allow you to engage the story from another person&#8217;s perspective (or another business you&#8217;re partnering with) while also letting you promote your own business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also let customers know you\u2019re involved with giving back to your community (and encourage them to do the same) by sharing that a portion of your sales from Small Business Saturday goes toward a local charitable organization.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Further reading:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.feedingamerica.org\/find-your-local-foodbank\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Local food banks that you can donate to<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/blog.submittable.com\/6-community-outreach-ideas-for-small-businesses\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Discover new community outreach ideas<\/span><\/a><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\"><a id=\"five\"><\/a><br \/>\n5. Ramp up your customer support\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">As with any day, but especially on this day, customer service should be one of your top priorities. You should anticipate that with higher customer demands will come more customer requests, questions, and concerns.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you need help managing the flurry of incoming inquiries, particularly those online, think about investing in a communications tool or social CRM that can consolidate all your customer conversations in one place:<\/span><\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/PZC3o5YN90E\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/PZC3o5YN90E\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/PZC3o5YN90E\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p><span style=\"font-weight: 400;\">For instance, with <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/digital-customer-engagement.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral&#8217;s Engage Digital<\/a> platform<\/span><span style=\"font-weight: 400;\">, you can view all interactions happening across your Facebook page, Twitter account, and even Whatsapp in one handy dashboard to save your support reps from having to switch back and forth between tabs to cut down on response times:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44859\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/03\/engage-digital-all-sources-conversations.png\" alt=\"engage digital all sources conversations\" width=\"900\" height=\"456\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Part of great customer service is also dependent on knowing <em>which<\/em> customer interactions to prioritize and give more attention to. For example, customers sometimes ask questions that can easily be answered on a FAQ page or that have come up for other customers before particularly. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">For these situations, consider using chatbots (also available with RingCentral!) to respond instantly or create a <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/create-knowledge-base\/\" target=\"_blank\" rel=\"noopener noreferrer\">knowledge base<\/a> where your customers can find answers themselves. Save your phone conversations (and your valuable time) for the more complex questions.<\/span><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral helps small businesses handle all their customer conversations by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udcb0<\/span> You can also <a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s2\"><b>use this calculator<\/b><\/span><\/a><b> <\/b>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other\u2014and clients.<\/p>\n<hr \/>\n<p><span style=\"font-weight: 400;\">Further reading:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/proactive-customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">A walkthrough of how to provide proactive customer service<\/span><\/a><\/li>\n<\/ul>\n<hr \/>\n<p class=\"p1\">How customer-obsessed is your business? Take the quiz to find out.<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"https:\/\/netstorage.ringcentral.com\/documents\/quiz_how_customer_obsessed_your_business.pdf\" data-id=\"69f31eca47917\" id=\"69f31eca47917\">\n\t\t<button tabindex=\"on\"  on=\"tap:69f31eca47917.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83c\udf1f Want to provide better customer service?<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">\ud83d\udc40 Ready to see how your business stacks up? <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Take the quiz\">Take the quiz<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69f31eca47917.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Enjoy the quiz! <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h3><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">In-person tips to promote your small business\u00a0<\/span><\/h3>\n<h4><span style=\"font-weight: 400;\"><a id=\"six\"><\/a><br \/>\n6. Buy online, pick up in-person\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">If you have a smaller shop or want to be mindful of space, why not have a convenient and quick pick-up option for your customers?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One way to do this is to offer an option for online sales where customers can buy online but pick up by the curbside. If you don\u2019t already have a website, it\u2019s easy to get one set up using Squarespace or Shopify, which comes with built-in features to help you sell without you needing to learn how to code or design.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Because you can try both on a monthly plan, you can set up your site for just the weeks before and after, and revert back to in-person sales in the future if you decide that maintaining a secondary channel is too much to keep up with. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Further reading:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.shopify.com\/domains\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Register for your online domain\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/themes.shopify.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Choose a pre-designed template for your online store<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/help.shopify.com\/en\/manual\/sell-in-person\/pos-classic\/shopify-pos-from-admin\/buy-online-pickup-in-store\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Enable local pickup options for your online store<\/span><\/a><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\"><a id=\"seven\"><\/a><br \/>\n7. Play to your strengths instead of competing on steep discounts\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">It\u2019s not only hard for small businesses to compete head-on with big box stores for the lowest prices, but it\u2019s counterintuitive. Customers tend to shop in smaller stores for their quality and attentiveness, but especially on a hectic commercial day, they\u2019ll go there because that\u2019s not where the huge crowds will be.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the greatest advantages you have as a small business is the convenience that you can offer. Consider adopting some of these ideas:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Pre-package popular products, or products purchased online for in-store pickup ahead of time to make the handoff as effortless as possible.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Have dedicated support always on standby for fielding questions or concerns on the spot to help guide customers through their purchasing decision.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Offer tap-to-pay digital mobile payments for faster checkout.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Further reading:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.businessknowhow.com\/money\/mobilecreditcard.htm\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Top mobile payment systems for small businesses\u00a0<\/span><\/a><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\"><a id=\"eight\"><\/a><br \/>\n8. Create compelling promotions that work to your advantage\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">This is less about competing for the lowest prices, and more about attracting new customers or motivating repeat customers with a mutually beneficial deal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, you can ask prospects to check in to your store on social media in return for 15% off their purchase that day. Or, for anyone who makes a purchase on Small Business Saturday, you can enter them into a raffle for a giveaway with the prize being a bundle of your most popular items or a gift card to your store. You can even create bundling discounts\u2014as in, the more you spend, the more you save.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These techniques don\u2019t rely on huge price cuts and promote word of mouth to get your name out there.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\"><a id=\"nine\"><\/a><br \/>\n9. Personalize the shopping experience<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">One of the biggest advantages of running a small business is the ability to create personalized interactions, which large businesses don\u2019t always have the luxury of providing. There are two types of positive experiences you can deliver\u2014in-the-moment and recurring ones.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In-the-moment experience ideas:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Gift wrapping services with purchase (just in time for the holidays)<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Personalized thank-you cards with every purchase<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Consistent support from knowledgeable and attentive staff who can anticipate customers\u2019 needs<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Recurring experience ideas:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Get a contactless, digital point of service (POS) system (see the resources below) to speed up the check out process and to protect customers and staff with safe distancing.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Integrate your digital POS with your CRM to create profiles for each of your customers to track their favorite products, purchase history, and shopping frequency.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Manage inventory digitally so that questions around what\u2019s in stock or when something will come back in stock can be addressed instantly.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Set up loyalty programs with rewards, offering one-time deals to VIP or Small Business Saturday shoppers.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Further reading:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.lightspeedhq.com\/pos\/retail\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Upgrade to a digital POS system<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.lightspeedhq.com\/integrations\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Integrate your digital POS system with tools for inventory, customer, or staff management<\/span><\/a><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-45172\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2013\/11\/point-of-sale-system-for-small-business-saturday.png\" alt=\"point of sale system for small business saturday\" width=\"1000\" height=\"700\" \/><\/p>\n<h4><span style=\"font-weight: 400;\"><a id=\"ten\"><\/a><br \/>\n10. Join forces with your neighbors<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Working with neighboring shops to form brand partnerships or sponsorships can lead to increased exposure on both sides.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, if you run a print shop, you can offer a discount to small businesses looking to print promotional material in exchange for them sharing your social content or retweeting you. For those without a heavy social media presence, you can also offer discounted services at related partner stores. For instance, setting up a booth at a gym to offer promotional deals on weight-loss snacks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Further reading:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.mainstreetroi.com\/local-business-partnerships\/\"><span style=\"font-weight: 400;\">Steps on how to partner with local businesses\u00a0<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.forbes.com\/sites\/deborahsweeney\/2013\/01\/22\/5-tips-to-partnering-alongside-a-business-for-the-first-time\/?sh=49aa59605923\"><span style=\"font-weight: 400;\">5 tips on partnering with another business for the first time<\/span><\/a><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\"><a id=\"elevan\"><\/a><br \/>\n11. Spread the word with in-person advertising\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Another way to increase store traffic is to create advertising around your local community in high-visibility zones at least a week in advance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On these ads, you\u2019ll want to include the name and location of your business, any promotional deals you have going on (\u201cfree gift with every purchase\u201d), and an indication that you\u2019re participating in Small Business Saturday. The purpose of the ads is two-fold. One, new shoppers in your neighborhood can gain initial awareness of your brand so you can attract new prospects. Two, even though familiar faces in your community will already know who you are, it\u2019s a chance to put yourself in the forefront during a day of immense competition. By seeing your flyers, you\u2019re kept top of mind so that shoppers can direct their route towards, or circle back to, you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Further reading:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.canva.com\/q\/pro\/?v=2&amp;utm_source=google_sem&amp;utm_medium=cpc&amp;utm_campaign=REV_CA_EN_CanvaPro_Branded_Tier1_Core_EM&amp;utm_term=REV_CA_EN_CanvaPro_Branded_Tier1_Canva_EM&amp;gclsrc=aw.ds&amp;&amp;gclid=CjwKCAiA17P9BRB2EiwAMvwNyBUpyrjktAuEiZn9-O2GKfvG8BuuWLOW43Oo4T_xqF6j-iaq5SWgzBoCydMQAvD_BwE&amp;gclsrc=aw.ds\"><span style=\"font-weight: 400;\">Design posters and flyers like a pro using Canva (30-day free trial)<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/icm.aexp-static.com\/shopamex\/assets\/Event_Flyer.pdf\"><span style=\"font-weight: 400;\">Get inspired by last year&#8217;s Small Business Saturday poster<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/icm.aexp-static.com\/shopamex\/assets\/Shop-Small-Holiday_Ready-to-Use-Materials.zip\"><span style=\"font-weight: 400;\">FedEx coupon for 30% off print orders<\/span><\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-weight: 400;\">Get ready with these Small Business Saturday tips!<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The holidays are already one of the busiest times of the year for any business. Top that with an insatiable desire to support local plus a huge economic <\/span><span style=\"font-weight: 400;\">appetite to do so, and you\u2019re looking at&#8230; well.. a whole lot of business\u2014hopefully.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The key to this?<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Ultimate preparation <\/span><\/i><span style=\"font-weight: 400;\">(we can\u2019t overstate this enough).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meaningful partnerships with other businesses, eye catching social posts, and seamless technology to facilitate a smoother customer experience are all things that require upfront planning.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To start the celebration off with a bang, we\u2019re offering <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ringcentral.com\/office\/plansandpricing.html\" target=\"_blank\" rel=\"noopener noreferrer\">25% off all new RingCentral Office plans (see conditions here)<\/a> <\/span><span style=\"font-weight: 400;\">so that your business has what it needs to make November 28 a day of success.<\/span><\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><sup><span style=\"font-weight: 400;\">1<\/span><\/sup><span style=\"font-weight: 400;\">sba.thehartford.com\/business-management\/marketing\/small-business-saturday-success<\/span><\/p>\n<p><sup><span style=\"font-weight: 400;\">2<\/span><\/sup><span style=\"font-weight: 400;\">vendhq.com\/blog\/small-business-saturday-tips<\/span><\/p>\n<p><sup><span style=\"font-weight: 400;\">3 <\/span><\/sup><span style=\"font-weight: 400;\">blog.kissmetrics.com\/surprising-mobile-ecommerce<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you haven\u2019t already heard, Small Business Saturday is an unforgettable one-day, annual event where shoppers show their love and support for their local businesses. Happening the Saturday after Thanksgiving, this year\u2019s celebration is taking place on November 28, 2020\u2014mark your calendars! Happening between Black Friday and Cyber Monday, customers will have a slew of &#8230;<\/p>\n","protected":false},"author":29,"featured_media":44972,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[2544,284,1807,473,2545,162],"class_list":["post-36621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-american-express","tag-black-friday","tag-business-best-practices","tag-entrepreneurs","tag-shop-small","tag-small-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>11 tips to gear you up for Small Business Saturday 2020 | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Get ready for Small Business Saturday this year with these 11 tips, including tips for a great 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