{"id":36549,"date":"2013-08-12T00:00:00","date_gmt":"2013-08-12T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/an-introduction-to-cloud-telephony\/"},"modified":"2025-03-31T22:51:48","modified_gmt":"2025-04-01T05:51:48","slug":"an-introduction-to-cloud-telephony","status":"publish","type":"post","link":"\/us\/en\/blog\/an-introduction-to-cloud-telephony\/","title":{"rendered":"An Introduction to Cloud Telephony"},"content":{"rendered":"<p style=\"text-align: center;\"><a href=\"\/blog\/2013\/08\/an-introduction-to-cloud-telephony\/cloud-telephony-uk\/\" target=\"_blank\" rel=\"attachment wp-att-12691 noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter wp-image-12691\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/cloud-telephony-uk.jpg\" alt=\"cloud telephony uk\" width=\"600\" height=\"400\" \/><\/a><\/p>\n<p>Everyone has witnessed the explosion of hosted email, data storage and software applications &#8211; otherwise known as the \u2018cloud\u2019. But how aware are you of telephony\u2019s migration into the cloud?<\/p>\n<p>With cloud telephony, business telephone systems can match the pace of change that businesses require. The limitations of being tied to specific individual numbers are no more. External hosting allows calls to be manipulated through a simple online interface. The remarkable thing is, a single number can reach anyone, anywhere. Many providers even offer the option to get a <a href=\"https:\/\/www.ringcentral.com\/can-i-buy-a-specific-phone-number.html\">custom phone number<\/a> that aligns with your brand and is easy for customers to remember.<\/p>\n<p>The move from traditional telephone systems to online call management can be very attractive for a business. Here\u2019s a run-down of the main benefits of a cloud phone solution:<\/p>\n<p><strong>Streamlined <a href=\"https:\/\/www.ringcentral.com\/business-phone-numbers.html\">business phone numbers<\/a><\/strong><\/p>\n<p>Multiple landline and mobile numbers can create a disjointed network, making it complicated to handle calls effectively. A hosted system means one number can act as a company\u2019s \u2018front door\u2019. This makes it easy for customers to get in contact, as they always have the right number to dial.<\/p>\n<p><strong>Reduced risk of calls going unanswered<\/strong><\/p>\n<p>Whether\u00a0you are fully\u00a0mobile or just stepping out the office, not being available to answer calls may be costing you business. A cloud telephone system allows calls to follow people wherever they are, whatever number they are on. Businesses can minimise the risk of missing out on potential customers.<\/p>\n<p><strong>Grow without additional set-up and outlay<\/strong><\/p>\n<p>Cloud telephony is entirely scalable in line with a business\u2019 growth. There is no burden of installing additional hardware, and it won\u2019t cost to set-up additional team members. Everything is already taken care of.<\/p>\n<p><strong>Present a more professional image<\/strong><\/p>\n<p>There\u2019s no longer a need to invest in expensive phone infrastructures in order to get a \u2018big business\u2019 image. A single 0800, 0845 or local number can really boost a customer\u2019s perception of professionalism. Plus, with customisable greetings and auto-attendant menu systems, a business can also sound the part.<\/p>\n<p><strong>Improve coordination between different departments and\/or locations<\/strong><\/p>\n<p>Customers want to get through to the right person as quickly as possible. A <a href=\"https:\/\/www.ringcentral.com\/gb\/en\/office\/product-overview.html\" target=\"_blank\" rel=\"noopener noreferrer\">cloud-based business phone system <\/a>allows a business to direct calls to employees and departments, wherever their location. It becomes easier to deliver a simple experience for customers.<\/p>\n<p><strong>Save money on calls<\/strong><\/p>\n<p>Cloud telephony often comes with the added benefit of reduced call rates when compared with existing telecoms providers.<\/p>\n<p>Traditional phone systems can be a limiting factor for a smaller business trying to compete with their bigger, more technologically sophisticated rivals. But with any business now able to harness the power of the cloud, it\u2019s game on!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Everyone has witnessed the explosion of hosted email, data storage and software applications &#8211; otherwise known as the \u2018cloud\u2019. But how aware are you of telephony\u2019s migration into the cloud? With cloud telephony, business telephone systems can match the pace of change that businesses require. The limitations of being tied to specific individual numbers are &#8230;<\/p>\n","protected":false},"author":29,"featured_media":36550,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[113,99,1855,229,1035,2446,687,121,2447,106],"class_list":["post-36549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-business-phone-system","tag-business-voip","tag-cloud-communications","tag-cloud-computing","tag-cloud-telephony","tag-hosted-voip","tag-ringcentral-news","tag-ringcentral-office","tag-ringcentral-uk","tag-voip"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>An Introduction to Cloud Telephony | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Everyone has witnessed the explosion of hosted email, data storage and software applications - otherwise known as the \u2018cloud\u2019. But how aware are you of\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/an-introduction-to-cloud-telephony\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"An Introduction to Cloud Telephony\" \/>\n<meta property=\"og:description\" content=\"Everyone has witnessed the explosion of hosted email, data storage and software applications - otherwise known as the \u2018cloud\u2019. 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