{"id":36436,"date":"2013-09-04T00:00:00","date_gmt":"2013-09-04T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/how-to-ensure-high-quality-calls-with-ringcentral\/"},"modified":"2024-09-12T15:21:05","modified_gmt":"2024-09-12T22:21:05","slug":"how-to-ensure-high-quality-calls-with-ringcentral","status":"publish","type":"post","link":"\/us\/en\/blog\/how-to-ensure-high-quality-calls-with-ringcentral\/","title":{"rendered":"How-To: Ensure High-Quality Calls With RingCentral"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-12074\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/medium_839920747.jpg\" alt=\"medium_839920747\" width=\"500\" height=\"375\" \/>RingCentral&#8217;s engineering team is always striving to improve both call quality and service uptime (i.e., how often RingCentral&#8217;s systems are working normally). They&#8217;re doing a great job &#8211; our uptime over the last four quarters is 99.995 percent, and we&#8217;ve made significant improvements to <a href=\"https:\/\/www.ringcentral.com\/office\/features\/voip\/overview.html\">VoIP phone service<\/a> audio quality.<\/p>\n<p>But call quality depends on more than just RingCentral&#8217;s servers. In fact, most call-quality problems can be linked to the very end of the network chain &#8211; your own modems, routers and switches, in other words. That means there are steps you can take to ensure that you have the best-sounding calls possible.<\/p>\n<p>What are the top three things you can do to boost call quality?<\/p>\n<p><strong>1. Invest in your broadband connection<\/strong><\/p>\n<p>Technically, RingCentral <a href=\"https:\/\/www.ringcentral.com\/what-is-a-voip-phone.html\">IP phones<\/a> only need a 90kbps (kilobit-per-second) downstream and upstream connection to make calls. But that&#8217;s the bare minimum &#8211; and if you have multiple phones connected to your network (not to mention laptops, smartphones and other devices), you&#8217;ll need much higher speeds than 90kpbs to enjoy high-quality calls.<\/p>\n<p>There&#8217;s no &#8220;ideal&#8221; broadband speed. For a small home office, a 3Mbps connection should suffice. At a large office like ours, with about 200 desks, much faster internet will be required. You may determine how many phones your connection will support using <a href=\"https:\/\/www.ringcentral.com\/support\/capacity.html\" target=\"_blank\" rel=\"noopener noreferrer\">this test<\/a>.<\/p>\n<p>Chances are, there are multiple broadband providers in your area, so do shop around for the best combination of speed and value. Local ISPs can be a great choice; not only are they often less expensive than big carriers, they may well have better support, too.<\/p>\n<p><strong>2. Use a RingCentral-recommended router<\/strong><\/p>\n<p>Perhaps your desk phone is connected directly to your cable modem. If that&#8217;s the case, you can skip this section. Should your desk phones plug in to a wireless router, however, you will want to spend some time picking an appropriate model.<\/p>\n<p>Most higher-end routers now include a feature called QoS (quality of service). QoS-enabled routers can be set to prioritize VoIP (voice-over-internet-protocol) traffic over all other data. Thus, even in high-use scenarios, your voice traffic will take precedence and call quality will be less likely to degrade.<\/p>\n<p>But not all QoS-enabled routers are created equal, and some simply work better than others. Our customer support team has been hard at work certifying routers for use with RingCentral &#8211; you can see the models we suggest at <a href=\"https:\/\/www.ringcentral.com\/support\/qos-router.html\" target=\"_blank\" rel=\"noopener noreferrer\">our website&#8217;s routers page<\/a>. It is <strong>highly<\/strong> recommended that you use one of the models on this list and activate its QoS feature.<\/p>\n<p><strong>3. Get familiar with your router settings<\/strong><\/p>\n<p>RingCentral is designed to be easy to use &#8211; yet a little bit of network configuration may be required if you&#8217;re having call quality issues. Specifically, there are a few router settings you may want to familiarize yourself with.<\/p>\n<p>These settings are port forwarding and port triggering. You won&#8217;t always need to worry about them, particularly if you have a simple network setup. But should you experience poor call quality &#8211; and are already using a recommended router on a high-speed internet connection &#8211; port forwarding and triggering\u00a0may be worth investigating.<\/p>\n<p>This knowledge base article explains more about forwarding and triggering. It also provides a walkthrough for activating both settings on certain router models.<\/p>\n<p>If you&#8217;ve taken steps to optimize connection quality on your end and are still having audio issues, our QoS tech support team can help. Simply create a help ticket at <a href=\"https:\/\/success.ringcentral.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/success.ringcentral.com<\/a> and explain your problem in detail. The case will be handed off to our QoS team, if necessary, and they will help you troubleshoot.<\/p>\n<p><em>Featured photo courtesy of <a href=\"https:\/\/www.flickr.com\/photos\/tueksta\/839920747\/\">Tueksta<\/a> via photopin <a href=\"https:\/\/creativecommons.org\">cc<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>RingCentral&#8217;s engineering team is always striving to improve both call quality and service uptime (i.e., how often RingCentral&#8217;s systems are working normally). They&#8217;re doing a great job &#8211; our uptime over the last four quarters is 99.995 percent, and we&#8217;ve made significant improvements to VoIP phone service audio quality. But call quality depends on more &#8230;<\/p>\n","protected":false},"author":29,"featured_media":36437,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[2345,2346,1263,152,2347,2348],"class_list":["post-36436","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-broadband","tag-call-quality","tag-qos","tag-ringcentral-tips","tag-routers","tag-wireless-routers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How-To: Ensure High-Quality Calls With RingCentral | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"RingCentral&#039;s engineering team is always striving to improve both call quality and service uptime (i.e., how often RingCentral&#039;s systems are working\" 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