{"id":36347,"date":"2013-07-03T00:00:00","date_gmt":"2013-07-03T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/the-new-ringcentral-support-center-softphone-overview\/"},"modified":"2024-09-12T15:59:00","modified_gmt":"2024-09-12T22:59:00","slug":"the-new-ringcentral-support-center-softphone-overview","status":"publish","type":"post","link":"\/us\/en\/blog\/the-new-ringcentral-support-center-softphone-overview\/","title":{"rendered":"The New RingCentral Support Center: Softphone Overview"},"content":{"rendered":"<p>RingCentral&#8217;s softphone is a <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/softphone\/\" target=\"_blank\" rel=\"noopener noreferrer\">powerful &#8211; and free &#8211; tool<\/a> for managing your business communications from a Windows or Mac computer. Earlier this year we refreshed both the Windows and Mac editions of the softphone, addressing many bugs and adding 64-bit support for both operating systems.<\/p>\n<p>The softphone is particularly useful if you&#8217;ve installed Microsoft Office, as it can sync with Office to make calling and faxing your business contacts a snap. And it is a \u00a0requisite if you want to use RingCentral&#8217;s brand-new Salesforce.com integration. (The RingCentral Salesforce app runs on top of the softphone. Currently, the former is only available on Windows computers.)<img decoding=\"async\" class=\"alignright size-full wp-image-11535\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/The-softphone.png\" alt=\"The softphone\" width=\"272\" height=\"488\" \/><\/p>\n<p>If you&#8217;re interesting in using the softphone on your computer, visit <a href=\"https:\/\/support.ringcentral.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">the RingCentral Support Center<\/a>&#8216;s softphone section\u00a0for how-tos and support videos about downloading it and optimizing how it works. Video topics include:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=wOCN1lc4bKk\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"line-height: 13px;\">Downloading the RingCentral Softphone<\/span><\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=3o68-DknRzo\" target=\"_blank\" rel=\"noopener noreferrer\">Sending Faxes With the RingCentral Softphone<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=kUYd846n26U\" target=\"_blank\" rel=\"noopener noreferrer\">Send a Text-to-Speech Message Reply With the RingCentral Softphone<\/a><\/li>\n<\/ul>\n<p>(That last feature is especially cool: text-to-speech replies let you seamlessly respond to incoming calls using your keyboard, and are a softphone exclusive.)<\/p>\n<p>There&#8217;s a lot more on the softphone in <a href=\"https:\/\/support.ringcentral.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">the Support Center<\/a>, including <a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/create-knowledge-base\/\">knowledge base<\/a> articles on minimum hardware requirements and installation tips. Don&#8217;t forget that the Support Center also features web case creation, so you can open a help ticket with a few clicks, should you need assistance from a RingCentral support specialist.<\/p>\n<p>Whatever RingCentral plan you&#8217;re on &#8211; Office, Professional or Fax &#8211; the softphone is available as a free download, so check it out today! You can download it from your RingCentral account &#8211; just navigate to the Tools tab.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>RingCentral&#8217;s softphone is a powerful &#8211; and free &#8211; tool for managing your business communications from a Windows or Mac computer. Earlier this year we refreshed both the Windows and Mac editions of the softphone, addressing many bugs and adding 64-bit support for both operating systems. The softphone is particularly useful if you&#8217;ve installed Microsoft &#8230;<\/p>\n","protected":false},"author":29,"featured_media":36348,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[1792,1666,152,1667,2205],"class_list":["post-36347","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-ringcentral-customer-service","tag-ringcentral-softphone","tag-ringcentral-tips","tag-softphone","tag-the-new-ringcentral-support-center"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The New RingCentral Support Center: Softphone Overview | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"RingCentral&#039;s softphone is a powerful - and free - tool for managing your business communications from a Windows or Mac computer. 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