{"id":36244,"date":"2013-05-23T00:00:00","date_gmt":"2013-05-23T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/the-power-of-a-custom-voicemail-greeting-giving-callers-another-chance-to-reach-you\/"},"modified":"2021-07-20T20:18:25","modified_gmt":"2021-07-21T03:18:25","slug":"the-power-of-a-custom-voicemail-greeting-giving-callers-another-chance-to-reach-you","status":"publish","type":"post","link":"\/us\/en\/blog\/the-power-of-a-custom-voicemail-greeting-giving-callers-another-chance-to-reach-you\/","title":{"rendered":"The Power of a Custom Voicemail Greeting: Giving Callers Another Chance to Reach You"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-medium wp-image-11009\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/medium_8521987122-300x300.jpg\" alt=\"medium_8521987122\" width=\"300\" height=\"300\" \/>\u201cPress 9 for the Directory, 0 for the Operator, 7 for Customer Service or leave a message after the beep. \u201d<\/p>\n<p>That could be <em>your<\/em> custom voicemail greeting. Such a greeting can give your callers another chance to reach your staff, instead of being sent straight to voicemail when their calls go unanswered. In this case, you&#8217;d want to assign your dial-by-name directory to extension 9 and your customer service department to extension 7.<\/p>\n<p>To create a custom voicemail greeting (for accounts on the most recent version of the RingCentral interface):<\/p>\n<p>&gt; My Settings &gt; Messages &amp; Notifications<br \/>\n&gt; Voicemail Greeting<br \/>\n&gt; Custom<br \/>\n&gt; Follow the prompts<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-11003\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Setting-up-a-custom-greeting.png\" alt=\"Setting up a custom greeting\" width=\"577\" height=\"266\" \/><\/p>\n<p>(Note: You may need to click on the red dot to modify a previously uploaded or recorded custom greeting.)<\/p>\n<p>For accounts on the older RingCentral interface:<\/p>\n<p>&gt; My Settings &gt; Answering Rules &gt; Business Hours<br \/>\n&gt; (To the right of Play Voicemail Greeting:) New<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-11004\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Options-for-creating-a-custom-voicemail-greeting.png\" alt=\"Options for creating a custom voicemail greeting\" width=\"640\" height=\"122\" \/><br \/>\n&gt; Follow the prompts<\/p>\n<p>You may want to visit these related support articles:<\/p>\n<p>For the accounts on the legacy interface,\u00a0<a href=\"https:\/\/support.ringcentral.com\/s\/article\/Voicemail-setup-voicemail-greeting?language=en_US\">Recording Voicemail Greeting<\/a>.<\/p>\n<p>For accounts on the most recent version of the interface,\u00a0<a href=\"https:\/\/support.ringcentral.com\/article\/4491.html\">How to customize the user hours voicemail greeting for an extension as an Administrator<\/a>.<\/p>\n<p>If you\u2019d like to explore the option of using professional voice talents for your custom greetings, you may access the RingCentral Snap Recordings page through your online account:<\/p>\n<p>&gt; Overview<br \/>\n&gt; (Under Professional Voice Recordings in the Announcements box) Click \u201cClick here to get started today!\u201d<\/p>\n<p><img decoding=\"async\" class=\"aligncenter size-large wp-image-11005\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Snap-Recordings.png\" alt=\"Snap Recordings\" width=\"640\" height=\"310\" \/><\/p>\n<p><em>Featured photo courtesy of: <a href=\"https:\/\/www.flickr.com\/photos\/zaneology\/8521987122\/\">zaneology<\/a> via photopin <a href=\"https:\/\/creativecommons.org\">cc<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u201cPress 9 for the Directory, 0 for the Operator, 7 for Customer Service or leave a message after the beep. \u201d That could be your custom voicemail greeting. Such a greeting can give your callers another chance to reach your staff, instead of being sent straight to voicemail when their calls go unanswered. In this &#8230;<\/p>\n","protected":false},"author":20,"featured_media":36249,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[2162,2163,424,2164,422],"class_list":["post-36244","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-company-directory","tag-custom-greeting","tag-professional-greetings","tag-rerouting-from-voicemail","tag-voicemail-greeting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Power of a Custom Voicemail Greeting: Giving Callers Another Chance to Reach You | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"\u201cPress 9 for the Directory, 0 for the Operator, 7 for Customer Service or leave a message after the beep. \u201d That could be 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