{"id":36046,"date":"2013-03-04T00:00:00","date_gmt":"2013-03-04T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/how-to-distinguish-between-personal-and-business-callers\/"},"modified":"2021-07-20T20:13:33","modified_gmt":"2021-07-21T03:13:33","slug":"how-to-distinguish-between-personal-and-business-callers","status":"publish","type":"post","link":"\/us\/en\/blog\/how-to-distinguish-between-personal-and-business-callers\/","title":{"rendered":"How to Distinguish Between Personal and Business Callers"},"content":{"rendered":"<p>Wouldn\u2019t it be great to be able to determine whether it\u2019s a personal or a business call that\u2019s coming in to your phone?<\/p>\n<p>Not to worry &#8211; there is a feature on your account that lets you display the called number (i.e., your RingCentral number) instead of the caller\u2019s number.<\/p>\n<p>This feature, called the \u201cCalled Number\u201d, can be toggled in the Call Information window.<\/p>\n<p>To toggle it, log in to your online account at <a title=\"RingCentral login\" href=\"https:\/\/service.ringcentral.com\/?BMID=BLOGNEW\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/service.ringcentral.com<\/a>. Then navigate to:<\/p>\n<p>&gt; <strong>Settings<\/strong> &gt; <strong>My Inbound<\/strong> &gt; <strong>Call Handling<\/strong><br \/>\n&gt; Scroll down to the <strong>bottom of the Call Handling window<\/strong>:<\/p>\n<p><a href=\"\/blog\/2013\/03\/how-to-distinguish-between-personal-and-business-callers\/user-call-handling-panel\/\" rel=\"attachment wp-att-9578\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9578\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/User-Call-Handling-Panel.png\" alt=\"User Call Handling Panel\" width=\"455\" height=\"397\" \/><\/a><\/p>\n<p>&gt; Click <strong>Call Information<\/strong>:<\/p>\n<p><a href=\"\/blog\/2013\/03\/how-to-distinguish-between-personal-and-business-callers\/call-information-panel\/\" rel=\"attachment wp-att-9577\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-9577\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/Call-Information-Panel.png\" alt=\"Call Information Panel\" width=\"401\" height=\"357\" \/><\/a><\/p>\n<p>&gt; Click <strong>Called Number<\/strong><br \/>\n&gt; Click <strong>Save<\/strong><\/p>\n<p>For related features found on the Call Handling page, read on for <a title=\"Call Information: How Information is Set When Calls are Forwarded from RingCentral\" href=\"https:\/\/success.ringcentral.com\/articles\/RC_Knowledge_Article\/Call-Handling-Forwarding-Overview\" target=\"_blank\" rel=\"noopener noreferrer\">more info<\/a>.<\/p>\n<p>As an additional bit of call information, you may also request your caller to announce his\/her name before you accept the call.\u00a0 Please visit our support article <a title=\"Call Screening During Business Hours\" href=\"https:\/\/success.ringcentral.com\/articles\/RC_Knowledge_Article\/Call-Handling-Forwarding-Overview\" target=\"_blank\" rel=\"noopener noreferrer\">Call Screening During Business Hours<\/a> and watch this <a title=\"Setting Up Call Screening\" href=\"https:\/\/www.youtube.com\/watch?v=qgR4XK8_wno&amp;feature=youtu.be\" target=\"_blank\" rel=\"noopener noreferrer\">video<\/a> to learn more.<\/p>\n<p>Featured image courtesy of: <a href=\"https:\/\/www.flickr.com\/photos\/nicknada\/167163245\/\">Nick Nada<\/a> via photopin <a href=\"https:\/\/creativecommons.org\">cc<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wouldn\u2019t it be great to be able to determine whether it\u2019s a personal or a business call that\u2019s coming in to your phone? Not to worry &#8211; there is a feature on your account that lets you display the called number (i.e., your RingCentral number) instead of the caller\u2019s number. This feature, called the \u201cCalled &#8230;<\/p>\n","protected":false},"author":20,"featured_media":36049,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[1876,113,101,1616,1877,1878,1879,1880,1881,152,1882],"class_list":["post-36046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-business-calls","tag-business-phone-system","tag-call-forwarding","tag-call-handling","tag-call-information","tag-called-number","tag-forwarding-number","tag-my-inbound","tag-ringcentral-number","tag-ringcentral-tips","tag-user-extension-setting"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Distinguish Between Personal and Business Callers | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Wouldn\u2019t it be great to be able to determine whether it\u2019s a personal or a business call that\u2019s coming in to your phone? 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