{"id":35990,"date":"2021-02-02T00:00:00","date_gmt":"2021-02-02T08:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/10-dos-and-donts-of-email-etiquette\/"},"modified":"2025-10-29T00:43:00","modified_gmt":"2025-10-29T07:43:00","slug":"email-etiquette","status":"publish","type":"post","link":"\/us\/en\/blog\/email-etiquette\/","title":{"rendered":"11 business email etiquette best practices"},"content":{"rendered":"<p data-pm-slice=\"1 1 []\">Email remains one of the most critical channels for <a href=\"https:\/\/www.ringcentral.com\/office\/how-it-works.html?bmid=BLOGLEADS&amp;CID=SOCIAL\"><span style=\"font-weight: 400;\">business communications<\/span><\/a>. Whether you&#8217;re connecting with colleagues, clients, or potential partners, the way you compose and send your emails can significantly impact your professional image and the effectiveness of your communication. Poor email etiquette can lead to misunderstandings, missed opportunities, and even damaged relationships.<\/p>\n<p>To help you navigate the nuances of professional email communication, we&#8217;ve compiled a list of 11 best practices for business email etiquette. By following these guidelines, you can ensure your emails are clear, respectful, and impactful, ultimately enhancing your professional interactions and fostering better business relationships.<\/p>\n<h2 class=\"heading h2\">1. Refrain from emotionally-charged emails<\/h2>\n<p data-pm-slice=\"1 1 []\">It&#8217;s important to steer clear of sending emails when you&#8217;re experiencing negative emotions such as anger, irritation, or frustration. Emails written in the heat of the moment often contain exclamation points, emotive language, or even emojis that you might later regret.<\/p>\n<p>Before hitting send on a heated email or responding to a colleague&#8217;s message that upsets you, take a moment to cool off. Consider taking a walk or drafting an uncensored version that you never intend to send. Remember, emails can easily be forwarded, so it&#8217;s crucial to ensure your message has the appropriate tone. Ask yourself: Is this the way I want to be perceived? Would I be comfortable if this email were seen by my supervisor or other executives?<\/p>\n<div class=\"rc-subscribe\" id=\"new-rc-subscribe\"  style=\"background-image:url('\/us\/en\/blog\/wp-content\/themes\/ringcentral\/assets\/images\/temp\/subscribe.png')\">\n\t\t<button class=\"close js-popup-close\"><svg class=\"icon_close_mobile\" width=\"20\" height=\"20\"><use xlink:href=\"#icon_close_mobile\"><\/use><\/svg><\/button><\/p>\n<div class=\"rc-subscribe__wrapper\">\n<div class=\"rc-subscribe__wrapper_text\">\n<h3 class=\"rc-subscribe__title h2\">Stay informed with RingCentral<\/h3>\n<div class=\"rc-subscribe__subtitle\">Subscribe to our emails for the latest blogs, events, and exclusive content on AI-powered communication solutions. Stay ahead with insights and tips from the leader in trusted AI communications.<\/p>\n<p>\t\t\t\t\t<a href=\"https:\/\/www.ringcentral.com\/legal\/privacy-notice.html\" target=\"_blank\" data-dl-name=\"Privacy Notic\" data-dl-element=\"link\" data-dl-additional-info=\"social\" rel=\"noreferrer noopener\">Privacy Notice<\/a>\n\t\t\t\t<\/div>\n<\/p><\/div>\n<div class=\"rc-subscribe__wrapper_form\">\n<form class=\"\" data-event-init=\"true\" novalidate data-js-form>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\tname=\"email\"\n\t\t\t\t\t\t\t\tplaceholder=\"Email address *\"\n\t\t\t\t\t\t\t\ttitle=\"Must be valid email. example@yourdomain.com\"\n\t\t\t\t\t\t\t\tminlength=\"4\"\n\t\t\t\t\t\t\t\tmaxlength=\"255\"\n\t\t\t\t\t\t\t\ttype=\"email\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tpattern=\"[a-z0-9._%+\\-]+@[a-z0-9.\\-]+\\.[a-z]{2,}$\"\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\tautocomplete=\"on\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-events-hover=\"true\"\n\t\t\t\t\t\t\t\tdata-dl-element=\"email\"\n\t\t\t\t\t\t\t\tdata-dl-additional-info=\"LET'S WORK TOGETHER\"\n\t\t\t\t\t\t\t\taria-label=\"Email address *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"email-subscribe-errors\"\n\t\t\t\t\t\t><br \/>\n\t\t\t\t\t\t<span class=\"field__errors\" id=\"email-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\tname=\"Country__c\"\n\t\t\t\t\t\t\t\trequired\n\t\t\t\t\t\t\t\tclass=\"field__control\"\n\t\t\t\t\t\t\t\taria-required=\"true\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-label=\"Country *\"\n\t\t\t\t\t\t\t\taria-errormessage=\"country-subscribe-errors\"\n\t\t\t\t\t\t><option value=\"\" disabled=\"disabled\" selected=\"selected\">Country<\/option><option value=\"Canada\">Canada<\/option><option value=\"United_States\">United States<\/option><\/select><\/p>\n<p>\t\t\t\t\t\t<span class=\"field__errors\" id=\"country-subscribe-errors\" data-js-form-field-errors><\/span>\n\t\t\t\t\t<\/div>\n<div class=\"rc-subscribe__row\">\n\t\t\t\t\t\t<button type=\"submit\" data-event-init=\"true\">Subscribe<\/button>\n\t\t\t\t\t<\/div>\n<\/p><\/form>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"confirm-form\" role=\"status\" aria-live=\"polite\" style=\"display: none;\" aria-hidden=\"true\">\n<div class=\"confirm-form__text\">Thank you for your interest in RingCentral<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<h2 class=\"heading h2\">2. Ask yourself: Does it <em>have<\/em> to be an email?<\/h2>\n<p data-pm-slice=\"1 1 []\">Before you open a new email window, take a moment to consider whether email is the most effective medium for your message. There are various communication tools available that might be better suited for your needs.<\/p>\n<p>Adopting a <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/unified-communication-platforms\/\">unified approach to communication<\/a> within your organization can significantly enhance productivity and clarity. By utilizing the right tools for the right purposes, you ensure that messages are conveyed in the most effective manner. For instance, reserving emails for formal communication and documentation, while using instant messaging for quick updates, can streamline workflows and reduce misunderstandings.<\/p>\n<p>Consider also the preferences and schedules of your recipients. Some might prefer a phone call for urgent matters, while others might appreciate a shared document for collaborative projects. By being mindful of these nuances, you can foster a more cohesive and responsive communication environment.<\/p>\n<p>So, before you hit &#8220;compose,&#8221; ask yourself: Is email the best way to get this message across, or is there a more suitable medium? Chances are, there is!<\/p>\n<p><span style=\"font-weight: 400;\">Here are a few examples of possible email alternatives:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Need to get a simple answer from a coworker (like to a yes\/no question)? Why not just head over to their desk for a face-to-face answer, make a phone call, send a text message, or use instant chat? This is often the quickest way and is guaranteed to avoid miscommunication:<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-58077\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2023\/11\/Article-image_RingCX_AI_Messaging.png\" alt=\"\" width=\"2048\" height=\"1152\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Need to have a longer chat? A phone call or <a href=\"https:\/\/www.ringcentral.com\/video-call.html\">video call<\/a> is probably a more efficient use of time for both of you, as opposed to waiting and doing the back-and-forth email dance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A team or company update? Trick question! This should probably be an email message because it\u2019s useful to have a record of this type of news. A business social media account\u2014e.g., LinkedIn\u2014is also a great way to get company news out.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Now, ideally, you\u2019d have these communication channels already as options for your coworkers (and maybe clients) to use if they ever want to get in touch. If you\u2019re like many companies out there, you might have one app for <a href=\"https:\/\/www.ringcentral.com\/free-conference-call.html\">conference call services<\/a>, another for messaging, and so on.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our tip: Make your life (and your team\u2019s lives) easier by choosing versatile tools that can give you all these options in one app. For example, RingCentral\u2019s <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/rc-app\"><span style=\"font-weight: 400;\">desktop and mobile app<\/span><\/a><span style=\"font-weight: 400;\"> does precisely that. Messaging, video conferencing, and a phone service\u2014all in one handy place<\/span>:<\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/9xaL89hYeFs\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/9xaL89hYeFs\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/9xaL89hYeFs\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<h2 class=\"heading h2\">3. Resist the Reply All button<\/h2>\n<p><span style=\"font-weight: 400;\">When someone sends a business email to multiple recipients, the assumption is that everybody on that thread is directly or peripherally involved in the particular subject matter. If you have additional data points or questions relevant to the subject matter, then the Reply All option is okay.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if you have a comment or question relevant only to the sender, or to a few people on the recipient list, then remove all but the relevant people from the email reply. And if you have something completely meaningless to add, such as, \u201cLOL,\u201d an emoji, emoticon, or \u201cme too!\u201d, don\u2019t even bother sending the email!<\/span><\/p>\n<h2 class=\"heading h2\">4. Understand the To and CC fields<\/h2>\n<p><span style=\"font-weight: 400;\">The recipients listed in the \u201cTo\u201d field are the direct addressees of your email message. These are the people to whom you are writing directly. \u201cCC,\u201d which stands for \u201ccarbon copy,\u201d or even \u201ccourtesy copy,\u201d is for anyone you want to keep in the loop but are not addressing directly. Anyone in the CC field is being sent a copy of your email as an FYI.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Commonly, people CC their supervisors to let them know an email has been sent or an action has been taken or to provide a record of communications. The general rule of thumb is that recipients in the \u201cTo\u201d field are expected to reply or <\/span><a href=\"https:\/\/www.ringcentral.com\/small-business\/blog\/customer-follow-up\/\"><span style=\"font-weight: 400;\">follow up<\/span><\/a><span style=\"font-weight: 400;\"> to the email, while those in the CC field do not.<\/span><\/p>\n<h2 class=\"heading h2\">5. Call out additions to the To or CC fields<\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019re replying to an email and you add recipients to the thread (either in the \u201cTo\u201d or \u201cCC\u201d field), be sure to call this out at the beginning of your email reply, e.g., \u201c+1 Baochi\u201d or \u201cadding Baochi.\u201d This is a courteous alert to your recipient(s) that additional people have been added to the conversation.<\/span><\/p>\n<h2 class=\"heading h2\">6. Use the BCC field sparingly<\/h2>\n<p><span style=\"font-weight: 400;\">\u201cBCC\u201d stands for \u201cblind carbon copy.\u201d Recipients in this field cannot see one another\u2019s email addresses. Use it primarily for sending an email to multiple recipients who don\u2019t know one another (note: if you are introducing recipients to one another, then use the \u201cTo\u201d field so everybody\u2019s email is visible). Don\u2019t use the \u201cBCC\u201d field to secretly loop in additional, unknown recipients.<\/span><\/p>\n<h2 class=\"heading h2\">7. Limit back-and-forth exchanges<\/h2>\n<p><span style=\"font-weight: 400;\">If you find yourself in back-and-forth email communications, make an effort to talk face-to-face instead. While email communication is a powerful tool, it can be misinterpreted and downright inefficient\u2014especially if you\u2019re referring to less recent correspondence. Resolve the back-and-forth email messages by picking up the phone (for optimal flexibility you may want to make a <a href=\"https:\/\/www.ringcentral.com\/how-does-a-virtual-phone-call-work.html\">virtual call<\/a>) or meeting with the recipient in person.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-53440 size-large\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2021\/02\/Business-email-sample-817x1024.png\" alt=\"Business email etiquette\" width=\"817\" height=\"1024\" \/><\/p>\n<h2 class=\"heading h2\">8. Zip up and reference those attachments<\/h2>\n<p><span style=\"font-weight: 400;\">Don\u2019t forget formatting. The typical <a href=\"https:\/\/titan.email\/users-blog\/best-email-service-providers-for-small-businesses-paid-and-free\/\">business email account<\/a> has a maximum message size that prevents recipients from downloading files that are too big. If you\u2019re sending a ton of attachments (or a really big presentation), use a compression tool to decrease the size of the files. Oh, and remember to reference the attachment(s) in the body of your email just in case people don\u2019t realize they have to download the file(s).<\/span><\/p>\n<h2 class=\"heading h2\">9. Emailing an article link? Summarize it<\/h2>\n<p><span style=\"font-weight: 400;\">If you use email to recommend that your colleagues read an article\u2014possibly along with related correspondences\u2014be sure to provide some context. Before you sign-off that email make sure your subject line indicates you\u2019re sending an article, and include the article\u2019s title or topic matter, e.g., Article: Email Etiquette. In the body of the email, provide a short summary\u2014from as brief as a one-sentence description to a more detailed one with bullet points.<\/span><\/p>\n<h2 class=\"heading h2\">10. Keep it brief<strong><br \/>\n<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">We\u2019re all guilty of sending long emails. And it\u2019s true that now and then, lengthy emails are appropriate. But for the most part, we should all keep it brief. Long emails take more time to read\u2014and everybody is pressed for time, which is why social media posts are so short.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most people delay reading a long email, too. It\u2019s easier to consume smaller bits of information, especially on <\/span><span style=\"font-weight: 400;\">mobile devices<\/span><span style=\"font-weight: 400;\">. So make your emails count, and keep them brief!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, keeping things brief in business emails doesn\u2019t mean you should overuse abbreviations or acronyms. An abbreviation, such as pics, can come over as too informal while using plain English shows you\u2019re considering the person on the receiving end of the email. Besides keeping your messages clear and concise, maintaining space in your inbox ensures smooth communication. Tools like <a href=\"https:\/\/clean.email\/\">Clean Email<\/a> help declutter, remove unnecessary messages, and ensure only the most relevant emails are easily accessible, allowing you to focus on important conversations.<br \/>\n<\/span><\/p>\n<h2 class=\"heading h2\">11. Make the email subject line count<\/h2>\n<p data-pm-slice=\"1 1 []\">The subject line is arguably the most critical element of an email\u2014it&#8217;s one of the primary factors determining whether your message will be opened and read.<\/p>\n<p>Take the time to craft a meaningful subject line that is both brief and relevant to the content of your email. A well-written subject line not only captures the recipient&#8217;s attention but also sets the tone for the message that follows. Given that your email will be viewed by others, it&#8217;s essential to spell-check and proofread the subject line, as well as the body of the email, before hitting send. To ensure your emails reach the right inboxes and avoid bounces, using an <a href=\"https:\/\/clearout.io\/email-verifier\/\">email address verifier<\/a> can help validate addresses before you send your campaigns.<\/p>\n<p>By doing so, you can avoid misspellings and typos that can make you appear unprofessional and potentially trigger spam filters. Additionally, steer clear of using emoticons, smiley faces, excessive exclamation points, and salesy words like &#8220;FREE,&#8221; which can also flag your email as spam.<\/p>\n<p>A polished and relevant subject line will significantly increase the chances of your email being opened and taken seriously, thereby enhancing your <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/the-importance-of-effective-communication-in-the-workplace\/\">overall communication effectiveness.<\/a><\/p>\n<h2 class=\"heading h2\">Are you following these basic rules of email etiquette?<\/h2>\n<p data-pm-slice=\"1 1 []\">With inboxes more cluttered than ever and the potential for miscommunication high, adhering to basic email etiquette is crucial for ensuring your messages are read and responded to promptly.<\/p>\n<p>By respecting your recipient\u2019s time and following these best practices, you can enhance the clarity, professionalism, and effectiveness of your emails. These guidelines serve as a daily reminder to focus on what truly matters, making your emails stand out in a crowded inbox.<\/p>\n<p>Implementing these email etiquette rules not only reflects well on you but also fosters better communication and stronger professional relationships. When your emails are thoughtfully composed and considerate of the reader, they are more likely to be opened and taken seriously, ultimately leading to more productive and meaningful interactions.<\/p>\n<p>Make every email count, and watch as your communication becomes more efficient and impactful.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Email remains one of the most critical channels for business communications. Whether you&#8217;re connecting with colleagues, clients, or potential partners, the way you compose and send your emails can significantly impact your professional image and the effectiveness of your communication. Poor email etiquette can lead to misunderstandings, missed opportunities, and even damaged relationships. To help &#8230;<\/p>\n","protected":false},"author":1046,"featured_media":58083,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[],"class_list":["post-35990","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>11 Best Practices for Business Email Etiquette<\/title>\n<meta name=\"description\" content=\"Master email communication with 11 essential business email etiquette tips. 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