{"id":35888,"date":"2012-10-30T00:00:00","date_gmt":"2012-10-30T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/softphone-shortcuts\/"},"modified":"2024-11-04T10:49:11","modified_gmt":"2024-11-04T18:49:11","slug":"softphone-shortcuts","status":"publish","type":"post","link":"\/us\/en\/blog\/softphone-shortcuts\/","title":{"rendered":"RingCentral Softphone (Call Controller) Shortcuts"},"content":{"rendered":"<p style=\"text-align: center;\"><a href=\"\/blog\/2012\/10\/ringcentral-call-controller-shortcuts.html\/call-management\" target=\"_blank\" rel=\"attachment wp-att-8453 noopener noreferrer\"><img decoding=\"async\" class=\" wp-image-8453 aligncenter\" title=\"call management\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/call-management.jpg\" alt=\"\" width=\"575\" height=\"106\" \/><\/a><\/p>\n<p>The\u00a0RingCentral softphone (or call controller)\u00a0is an <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/softphone\/\" target=\"_blank\" rel=\"noopener noreferrer\">intuitive software<\/a> interface that integrates your business phone functions onto your computer (<a title=\"Downloading RingCentral softphone video\" href=\"\/blog\/2012\/10\/downloading-the-ringcentral-softphone-and-integrating-with-microsoft-office-apps-video\/\" target=\"_blank\" rel=\"noopener noreferrer\">read this post<\/a> for instructions on downloading the RingCentral softphone). There are several interface shortcuts that you may find useful when using the softphone &#8212; we&#8217;ve compiled a list for you below.\u00a0Please note: these shortcut\u00a0commands\u00a0are Windows only &#8212; they are not available on Mac.<\/p>\n<p>1. <strong>Alt-A<\/strong>\u00a0&gt;&gt; to answer a call<\/p>\n<p>2. <strong>Alt-C<\/strong> &gt;&gt; to start a conference call, or add another line to an existing call<\/p>\n<p>3. <strong>Alt-D<\/strong> &gt;&gt; to dial a number<\/p>\n<figure id=\"attachment_8444\" aria-describedby=\"caption-attachment-8444\" style=\"width: 247px\" class=\"wp-caption aligncenter\"><a href=\"\/blog\/2012\/10\/ringcentral-call-controller-shortcuts.html\/dial\" target=\"_blank\" rel=\"attachment wp-att-8444 noopener noreferrer\"><img decoding=\"async\" class=\" wp-image-8444 \" title=\"dial\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/dial.jpg\" alt=\"\" width=\"247\" height=\"366\" \/><\/a><figcaption id=\"caption-attachment-8444\" class=\"wp-caption-text\">Instantly dial a number.<\/figcaption><\/figure>\n<p>4. <strong>Alt-F<\/strong> &gt;&gt; to forward a call<\/p>\n<p>5. <strong>Alt-H<\/strong> &gt;&gt; to hangup an existing call<\/p>\n<p>6. <strong>Alt-I<\/strong> &gt;&gt; to ignore an\u00a0incoming\u00a0call and silence the ringer<\/p>\n<figure id=\"attachment_8445\" aria-describedby=\"caption-attachment-8445\" style=\"width: 247px\" class=\"wp-caption aligncenter\"><a href=\"\/blog\/2012\/10\/ringcentral-call-controller-shortcuts.html\/ignore\" target=\"_blank\" rel=\"attachment wp-att-8445 noopener noreferrer\"><img decoding=\"async\" class=\" wp-image-8445 \" title=\"ignore\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/ignore.jpg\" alt=\"\" width=\"247\" height=\"441\" \/><\/a><figcaption id=\"caption-attachment-8445\" class=\"wp-caption-text\">Instantly ignore a call.<\/figcaption><\/figure>\n<p>7. <strong>Alt-J<\/strong> &gt;&gt; to reject the call, which will follow normal rules set up in your system for missed calls<\/p>\n<p>8. <strong>Alt-M<\/strong> &gt;&gt; to mute and un-mute a call<\/p>\n<figure id=\"attachment_8446\" aria-describedby=\"caption-attachment-8446\" style=\"width: 247px\" class=\"wp-caption aligncenter\"><a href=\"\/blog\/2012\/10\/ringcentral-call-controller-shortcuts.html\/mute\" target=\"_blank\" rel=\"attachment wp-att-8446 noopener noreferrer\"><img decoding=\"async\" class=\" wp-image-8446 \" title=\"mute\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/mute.jpg\" alt=\"\" width=\"247\" height=\"366\" \/><\/a><figcaption id=\"caption-attachment-8446\" class=\"wp-caption-text\">To mute\/un-mute a caller.<\/figcaption><\/figure>\n<p>9. <strong>Alt-O<\/strong> &gt;&gt; to place a caller on\/off \u00a0hold<\/p>\n<p>10. <strong>Alt-R<\/strong> &gt;&gt; to send the caller an automatic message on when to expect a reply<\/p>\n<figure id=\"attachment_8447\" aria-describedby=\"caption-attachment-8447\" style=\"width: 247px\" class=\"wp-caption aligncenter\"><a href=\"\/blog\/2012\/10\/ringcentral-call-controller-shortcuts.html\/reply\" target=\"_blank\" rel=\"attachment wp-att-8447 noopener noreferrer\"><img decoding=\"async\" class=\" wp-image-8447 \" title=\"reply\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/reply.jpg\" alt=\"\" width=\"247\" height=\"366\" \/><\/a><figcaption id=\"caption-attachment-8447\" class=\"wp-caption-text\">To send an incoming caller an automatic response message.<\/figcaption><\/figure>\n<p>11. <strong>Alt-S<\/strong> &gt;&gt; to screen a call and send caller to\u00a0voice-mail (you will still hear the\u00a0voicemail\u00a0being recorded)<\/p>\n<figure id=\"attachment_8448\" aria-describedby=\"caption-attachment-8448\" style=\"width: 247px\" class=\"wp-caption aligncenter\"><a href=\"\/blog\/2012\/10\/ringcentral-call-controller-shortcuts.html\/screening\" target=\"_blank\" rel=\"attachment wp-att-8448 noopener noreferrer\"><img decoding=\"async\" class=\" wp-image-8448 \" title=\"screening\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/screening.jpg\" alt=\"\" width=\"247\" height=\"441\" \/><\/a><figcaption id=\"caption-attachment-8448\" class=\"wp-caption-text\">To screen an incoming call.<\/figcaption><\/figure>\n<p>12: <strong>Alt-T<\/strong> &gt;&gt; to transfer a caller to another extensions or any other phone number<\/p>\n<figure id=\"attachment_8451\" aria-describedby=\"caption-attachment-8451\" style=\"width: 247px\" class=\"wp-caption aligncenter\"><a href=\"\/blog\/2012\/10\/ringcentral-call-controller-shortcuts.html\/transfer\" target=\"_blank\" rel=\"attachment wp-att-8451 noopener noreferrer\"><img decoding=\"async\" class=\" wp-image-8451 \" title=\"transfer\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/07\/transfer.jpg\" alt=\"\" width=\"247\" height=\"366\" \/><\/a><figcaption id=\"caption-attachment-8451\" class=\"wp-caption-text\">To transfer a caller.<\/figcaption><\/figure>\n<p>13: <strong>Alt-V<\/strong> &gt;&gt; to send caller directly to voicemail; this will bypass normal call forwarding\/handling rules<\/p>\n<p>14: <strong>Alt-space<\/strong> &gt;&gt; to reach your main menu<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The\u00a0RingCentral softphone (or call controller)\u00a0is an intuitive software interface that integrates your business phone functions onto your computer (read this post for instructions on downloading the RingCentral softphone). There are several interface shortcuts that you may find useful when using the softphone &#8212; we&#8217;ve compiled a list for you below.\u00a0Please note: these shortcut\u00a0commands\u00a0are Windows only &#8230;<\/p>\n","protected":false},"author":29,"featured_media":35889,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18390],"tags":[466,1660,1364,296,1661,347,1662,152],"class_list":["post-35888","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-communication-and-collaboration","tag-call-controller","tag-call-controller-shortcuts","tag-ring-central","tag-ringcentral","tag-ringcentral-call-controller","tag-ringcentral-callcontroller","tag-ringcentral-shortcuts","tag-ringcentral-tips"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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layout=\"fixed\"><\/img><\/span><span class=\"by-author-name\">RingCentral Team<\/span><\/a>","rc_author_full_name":"RingCentral Team","rc_author_avatar":"\/us\/en\/blog\/wp-content\/uploads\/2022\/02\/ringcentral-logo-new.png","rc_author_link":"\/us\/en\/blog\/author\/ringcentral-team\/amp","rc_post_categories":"<a href=\"\/us\/en\/blog\/category\/trending\/communication-and-collaboration\/amp\">Communication &amp; collaboration<\/a>","amp_link":"\/us\/en\/blog\/softphone-shortcuts\/amp","excerpt_title":"RingCentral Softphone (Call Controller) 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