{"id":35019,"date":"2020-11-19T00:00:00","date_gmt":"2020-11-19T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/what-is-cloud-computing\/"},"modified":"2025-03-13T06:22:33","modified_gmt":"2025-03-13T13:22:33","slug":"small-business-challenges","status":"publish","type":"post","link":"\/us\/en\/blog\/small-business-challenges\/","title":{"rendered":"The biggest small business challenges + how to overcome them"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Starting a small business is probably one of the most exciting things you can do. Between creating new products and building your team, entrepreneurship is full of unique challenges that feel great to solve.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But the process of finding that solution is anything but easy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whether your small business is just getting off the ground or you\u2019ve been running for decades, there are a number of challenges business owners face every day. And just when you find the solution to one problem, another seems to pop up.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unfortunately, there is no handbook for creating a successful, sustainable business\u2014but that doesn\u2019t mean there aren\u2019t great tips and tricks out there you can apply to your own business. In this post, we&#8217;ll share some of the biggest challenges that small businesses face and how you can overcome them:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep reading to learn more about these common small business challenges:<\/span><\/p>\n<ol>\n<li><a href=\"#one\"><span style=\"font-weight: 400;\">Building brand awareness<\/span><\/a><\/li>\n<li><a href=\"#two\">Being accessible to customers<\/a><\/li>\n<li><a href=\"#three\">Connecting with the right leads<\/a><\/li>\n<li><a href=\"#four\">Missing deadlines or due dates<\/a><\/li>\n<li><a href=\"#five\">Protecting customer data<\/a><\/li>\n<li><a href=\"#six\"><span style=\"font-weight: 400;\">Hiring the right people<\/span><\/a><\/li>\n<li><a href=\"#seven\">Only meeting\u2014not exceeding\u2014customer expectations<\/a><\/li>\n<\/ol>\n<h2><span style=\"font-weight: 400;\"><a id=\"growth\"><\/a><br \/>\nThe 7 most common small business problems\u2014and how to solve them<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">While not every business owner has dreams of becoming the next Amazon or Apple, growth still tends to be at the forefront of their minds. But even if you\u2019re just trying to build your reputation locally, sustainable growth is a constant uphill battle.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Then there are the many small businesses that focus so much on closing the deal that they forget to invest in the customers they already have. They treat <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer support<\/a> as a second or third priority, which often creates new challenges that make <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/how-to-scale-a-business\/\" target=\"_blank\" rel=\"noopener noreferrer\">scaling difficult<\/a>.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some of the biggest small business challenges in both of these areas, and specific ways to overcome them.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"one\"><\/a><br \/>\n1. Building brand awareness<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Before you can start growing, your audience needs to know that you exist. You\u2019re not going to become a household name overnight.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But sometimes, trying to build awareness about your brand can feel like shouting into the void. With so many other businesses and brand names out there, getting your target audiences\u2019 attention (and holding it long enough for them to remember you) isn\u2019t easy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While constantly repeating yourself and blasting your audience with ads is one way to boost recognition, it\u2019s probably not the most efficient. Not only is it expensive, but it can also frustrate your audience if they keep seeing your ads and they&#8217;re not interested in your product. And if you don\u2019t have a solid campaign behind your promotion, you might be getting their attention just to lose them if they don\u2019t know how to convert.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">How to overcome brand awareness challenges\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To build brand awareness, you need to find a memorable (and relevant) way to stand out. Here are a few ideas:\u00a0<\/span><\/p>\n<ul>\n<li><strong>Run digital ads <em>strategically<\/em>.<\/strong> &#8220;Okay, but you just told me to <em>not <\/em>blast my audience with ads.&#8221; Yes, but <span style=\"font-weight: 400;\">used in the right way, digital ads can be a cost-effective way to get your name in front of your customers. Placing advertisements on social media platforms like Facebook and Instagram (or LinkedIn if you\u2019re in a B2B space) or on search platforms like Google can help you meet customers where they already are, and with pay-per-click models, you&#8217;re paying for results, not just for ad space like you would be if you put an ad up on, say, a billboard or in a newspaper.<\/span><\/li>\n<li><strong>Learn about social media best practice.\u00a0<\/strong><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/social-media-best-practices\/\" target=\"_blank\" rel=\"noopener noreferrer\">We&#8217;ve put together an in-depth guide here.<\/a> Social media is a great way to build brand awareness for free. Just set up an account on a channel that your audience is likely to be on, and from there, you can build a community (don&#8217;t forget to use hashtags), post content about your products, and even provide customer service:<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-44970\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2009\/07\/jetblue-social-media-tone-of-voice.png\" alt=\"jetblue social media tone of voice\" width=\"635\" height=\"624\" \/><\/p>\n<ul>\n<li><strong>Partner with another brand.<\/strong> <span style=\"font-weight: 400;\">Connecting with another brand that shares your audience can help you build trust with the group of people you\u2019re trying to reach. For example, if you sell flowers, you could partner with a bridal shop to help get in front of their existing clients. Here&#8217;s how a few brands linked up for Small Business Saturday:<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-45170\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2013\/11\/partner-marketing-idea-for-small-busienss-saturday.png\" alt=\"partner marketing idea for small busienss saturday\" width=\"768\" height=\"754\" \/><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"two\"><\/a><br \/>\n<\/span><span style=\"font-weight: 400;\">2. Being accessible to customers\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Today\u2019s customers have high expectations when it comes to how they receive support. Someone answering the phones from 9 to 5 on weekdays probably isn\u2019t going to cut it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But for small businesses (and small budgets), it\u2019s hard to have someone available at all hours of the day. However, meeting customer expectations when they need help the most is a crucial challenge to figure out.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">How to overcome customer support accessibility challenges\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">It\u2019s probably not realistic to wait by the phone at all hours of the day. And even if it was, your customers might be reaching out through other ways too, like Facebook and Twitter (and email, and live chat&#8230;) <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To be accessible to your customers at all times (and in ways <em>they<\/em> want to connect with you)\u2014without having to pull all-nighters, here are some ideas:\u00a0<\/span><\/p>\n<ul>\n<li><b><b>Expand your support channels. <span style=\"font-weight: 400;\">As we already mentioned, customers want to get in touch in the ways <em>they<\/em> are most comfortable with. Thing is, this can vary from person to person, and they expect you to appeal to all their needs. So, you might want to consider which support channels your customers are using, beyond email and phone.<\/span><\/b><\/b>Leveraging <a href=\"https:\/\/www.ringcentral.com\/ai-receptionist\">AI receptionist<\/a> technology is another powerful way for small businesses to enhance their customer support accessibility. This innovative solution can handle a wide range of tasks, from answering frequently asked questions to routing calls and scheduling appointments, all without human intervention. By implementing this technology, small businesses can provide 24\/7 support without the need for round-the-clock staffing.\n<p>Moreover, this technology integrates seamlessly with existing communication channels, creating a unified experience for customers whether they&#8217;re reaching out via phone, email, or social media. By providing instant, accurate responses at any time of day, small businesses can significantly improve customer satisfaction and loyalty, ultimately driving growth and success in today&#8217;s competitive market.<\/li>\n<li><strong>Have some kind of contact center solution.<\/strong> Even if you\u2019re a small business, a <a class=\"waffle-rich-text-link\" href=\"https:\/\/www.ringcentral.com\/contact-center.html\">contact center<\/a> can help you manage conversations in a range of channels and better monitor the support you\u2019re providing.<span style=\"font-weight: 400;\">\u00a0For example, RingCentral Contact Center\u2122 does exactly that\u2014it streamlines all your customer conversations from Facebook, Instagram, Twitter, and more by putting everything in one place:<\/span><\/li>\n<\/ul>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/PZC3o5YN90E\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/PZC3o5YN90E\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/PZC3o5YN90E\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Make the most of analytics.<\/strong> <span style=\"font-weight: 400;\">Analytics give you real-time insights into how customers are asking for help and what your team is doing to support them. By keeping an eye on the questions being asked, when they\u2019re being asked, and how you\u2019re able to help, you can improve your customer experience to get the answers they need in front of them at a faster rate. To do this well, you&#8217;ll need to track metrics like your <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/average-handle-time-call-center\/\" target=\"_blank\" rel=\"noopener noreferrer\">average handle time<\/a> and <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/first-call-resolution-industry-standard\/\" target=\"_blank\" rel=\"noopener noreferrer\">first call or contact resolution rate:<\/a><\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-43656\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/09\/contact-center-analytics.png\" alt=\"customer service analytics\" width=\"510\" height=\"400\" \/><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"three\"><\/a><br \/>\n3. Connecting with the right leads<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Lead generation and <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/lead-nurturing\/\" target=\"_blank\" rel=\"noopener noreferrer\">nurturing<\/a> are often viewed as a major challenge for small businesses. But while attracting potential new customers is difficult, another big challenge is connecting with the <\/span><i><span style=\"font-weight: 400;\">right <\/span><\/i><span style=\"font-weight: 400;\">leads.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to grow, your small business needs to get in front of the right people\u2014not just any people that will pay attention.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">How to overcome lead generation challenges\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To connect with the right leads, you need to start weeding out unfit leads from your funnel from the very beginning. Here are some ideas to make that happen.\u00a0<\/span><\/p>\n<ul>\n<li><b><b>Make your web copy clear. <span style=\"font-weight: 400;\">If your website doesn\u2019t clearly explain what you offer and who you offer it to, you might have leads who really aren\u2019t right for your business. For example, if you&#8217;re selling luxury bath products but your website copy is super casual and has a cheesy joke or two, you might attract people who aren&#8217;t in your target audience. Remember, your brand (which includes everything from your website to how you position your products or services) is also a way to help your potential customers self-select and figure out if you&#8217;re right for them!<\/span><\/b><\/b>Here&#8217;s an example from The Hustle. It&#8217;s concise, clear, and tells you exactly what you&#8217;re going to get out of this email\u2014with a lot of personality too. Notice how they&#8217;re appealing to people who think they&#8217;re part of a small, revolutionary group of innovators and cool rule-breakers (&#8220;growing pirate ship&#8221;) but balance that fun side with very clear, direct copy about what the person is actually receiving (&#8220;an email each morning with all the tech and business news you need to know for the day&#8221;):<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-45276\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2010\/02\/the-hustle-website-brand-copy-e1605796282894.jpg\" alt=\"\" width=\"900\" height=\"452\" \/><\/li>\n<li><strong>Use lead scoring<\/strong>. <span style=\"font-weight: 400;\">Lead scoring is a system that lets you measure how qualified a lead is based on how they\u2019ve engaged with your brand. Not all leads are the same, and scoring or ranking them will help you see which leads are close to buying or a good fit for your brand, and which ones are just folks casually passing by.) <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Pro-tip: Adding a lead scoring strategy to your <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-process\/\" target=\"_blank\" rel=\"noopener noreferrer\">sales process<\/a> can help you make sure you\u2019re investing in leads who are more likely to making a purchase, while seeing which leads may need a little nurturing (for example, through <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/email-marketing-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\">email campaigns<\/a>).<\/span><\/p>\n<h3><span style=\"font-weight: 400;\"><a id=\"four\"><\/a><br \/>\n4. Missing deadlines or goals\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Missing a deadline might not fall under a traditional \u201cgrowth\u201d challenge, but if you\u2019re unable to get the day-to-day items done on schedule, you\u2019re delaying your company\u2019s growth. Deadlines or due dates help your business stay on track, even if they\u2019re only implemented internally. And while things can happen to throw you off track, constantly missing due dates or deadlines could be a sign that things just aren\u2019t working for your team.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">At the heart of this challenge is more often than not due to a lack of communication. Why? Because when teams don&#8217;t communicate with each other (or prospects, or partners, or clients, and so on), that&#8217;s when things tend to get missed. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Someone misses an email in their overflowing inbox, and doesn&#8217;t realize that today&#8217;s actually an important deadline. Or, you&#8217;re about to have an intense conversation with a client that should be better as a face-to-face chat, but they&#8217;re far away and you can only call them on the phone.<\/span><\/p>\n<p>Both of these are examples of why it&#8217;s important to have different options for communicating with other people. Is your team equipped with different communication channels?<\/p>\n<h4><span style=\"font-weight: 400;\">How to overcome missing deadlines\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">To solve this productivity challenge, you need to get to the root of why deadlines are being missed. Here are some ideas:\u00a0<\/span><\/p>\n<ul>\n<li><b>Have more options for team communication. <span style=\"font-weight: 400;\">A lack of communication could be the biggest culprit for not getting things done on time. If your team struggles to get the support or direction they need, they might not be able to get their job done efficiently. To help alleviate this, you could provide more options for getting in touch\u2014for example, RingCentral&#8217;s desktop and mobile app gives you <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/instant-messaging-programs\/\" target=\"_blank\" rel=\"noopener noreferrer\">team messaging,<\/a> <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/video-conferencing-apps\/\" target=\"_blank\" rel=\"noopener noreferrer\">video conferencing<\/a>, a <a href=\"https:\/\/www.ringcentral.com\/lp\/small-business-phone-service.html\">business phone service<\/a>, and more\u2014all in one handy app:<\/span><\/b><\/li>\n<\/ul>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/9xaL89hYeFs\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/9xaL89hYeFs\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/9xaL89hYeFs\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<ul>\n<li><strong>Implement a task management system.<\/strong> <span style=\"font-weight: 400;\">In addition to a lack of communication, a lack of company-wide task management can create confusion about who is doing what. Adding a system that allows everyone to check in on what is expected of them and assign tasks to other people can keep everything moving forward. Again, this is something that&#8217;s built into the RingCentral app! You can set deadlines, assign tasks to people, and even color-code them:<\/span><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-44657\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/03\/insurance-task-in-ringcentral-app-1024x684.png\" alt=\"insurance task in ringcentral app\" width=\"1024\" height=\"684\" \/><\/p>\n<ul>\n<li><strong>Empower teams to work from anywhere.<\/strong> <span style=\"font-weight: 400;\">Being able to work on the go or from home is crucial in today\u2019s world. However, if you don\u2019t have the <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/remote-working-tools\/\" target=\"_blank\" rel=\"noopener noreferrer\">right tools<\/a>, team members aren\u2019t able to be productive when they can\u2019t come into the office\u2014potentially pushing projects beyond their due dates. Implementing systems that allow team members to share documents, check in with each other, and provide feedback can keep everything on schedule.\u00a0<\/span><\/li>\n<\/ul>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral works by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udcb0<\/span> You can also <a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s2\"><b>use this calculator<\/b><\/span><\/a><b> <\/b>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other\u2014and clients.<\/p>\n<hr \/>\n<h3><span style=\"font-weight: 400;\"><a id=\"five\"><\/a><br \/>\n5. Protecting customer data<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Whether you\u2019re storing customer email addresses and names for newsletter mailing lists or you have credit card information saved from previous purchases, you\u2019re responsible for all the customer data they\u2019ve chosen to share with you. If that information falls into the wrong hands, it\u2019s your reputation on the line.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, many small businesses think data security is only for the big names\u2014leaving them (and their customers) exposed.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">How to overcome data security challenges\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">While you can\u2019t eliminate the threat of a cyber attack entirely, you can implement measures to ensure the data you have on customers is properly protected. Here are some ideas for resolving customer data security challenges.\u00a0<\/span><\/p>\n<ul>\n<li><b>Make sure your team is well trained. <span style=\"font-weight: 400;\">If certain members of your team have access to customer data, you need to make sure they understand the responsibility and importance of keeping that data safe. Hold special training on handling sensitive information. <\/span><\/b><\/li>\n<li><strong>Choose tools with extra layers of protection.<\/strong> <span style=\"font-weight: 400;\">Any time you communicate with a customer, you want to be sure the conversation and information they share is private. Using messaging and <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/secure-video-conferencing\/\" target=\"_blank\" rel=\"noopener noreferrer\">video conferencing tools that make security a priority<\/a> can give you additional peace of mind.<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\"><a id=\"six\"><\/a><br \/>\n6. Hiring the right people<br \/>\n<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Any time you grow your business, you probably also need to consider expanding your team. A one (or two)-person team can only do so much, and as you get new customers, you need the staff to make sure that your new business is well maintained.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, growing your team can cause issues if it&#8217;s not done right. If you\u2019re not strategic about how you hire, you might find that you don\u2019t have the right personalities on your team or that the new hires aren&#8217;t skilled to handle the new challenges that come with new clients. Or, you might wait too long to hire new employees and end up frustrating customers in the meantime.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">How to overcome hiring challenges\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Hiring will be unique from company to company, but before you start bringing new employees on board, here are some things to consider:<\/span><\/p>\n<ul>\n<li><b>What gaps exist within my current team? <span style=\"font-weight: 400;\">Don\u2019t just hire a carbon copy of the employees already on your team. Instead, look at what gaps exist and what might need to be filled. What skills should new hires have that maybe your current employees don\u2019t?<\/span><\/b><\/li>\n<li><strong>Consider if outsourcing or contracting is right for you.<\/strong> <span style=\"font-weight: 400;\">Maybe you\u2019re in the midst of a busy season that you don\u2019t think will last longer than a few months. Or, maybe you\u2019re still not quite sure what kind of team members you need to round out your staff. A good way to fill these temporary gaps is through outsourcing or contracting third-party vendors to pick up some of the tasks your existing employees can\u2019t handle. <\/span><\/li>\n<li><strong>Talk to your team.<\/strong> <span style=\"font-weight: 400;\">Don\u2019t make hiring decisions without consulting the rest of your team. After all, bringing someone new onboard will probably impact their day-to-day as well. Get a feel for where your team feels like they need additional support and what areas they think could be improved upon. During the hiring process, bring relevant team members into the decision-making process. (And if it&#8217;s just you, still try to look at both the pros and cons of hiring this person and be as objective as you can.)<\/span><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\"><a id=\"seven\"><\/a><br \/>\n7. Only meeting\u2014not exceeding\u2014customer expectations\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Meeting customer expectations is a good start, but really, it\u2019s the minimum of what you want to be delivering customers. While meeting customer expectations isn\u2019t going to hurt your brand reputation, it\u2019s also not going to win you any new business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Exceeding expectations on the other hand has the power to wow existing customers <\/span><i><span style=\"font-weight: 400;\">and<\/span><\/i><span style=\"font-weight: 400;\"> encourage them to share their experience with friends and family. When you have customers vouching for the great work you do or service you provide, that\u2019s free marketing. And everyone loves free marketing.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">How to overcome expectation challenges\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">So, how do you dazzle customers? Here are some ideas.\u00a0<\/span><\/p>\n<ul>\n<li><b>Adopt a customer-centric approach. <span style=\"font-weight: 400;\">Are your <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-service-oriented\/\" target=\"_blank\" rel=\"noopener noreferrer\">customers at the center<\/a> of everything you do? They should be. With a customer-centric approach, you focus on customer needs above everything else. You create experiences, products, or services that are exactly what customers are looking for and continue to shape your business around the desires and demands of the audience you\u2019re trying to serve.\u00a0<\/span><\/b><\/li>\n<li><b>Make the most of analytics. <span style=\"font-weight: 400;\">We already touched on how great analytics can be for improving customer support. The same applies for improving customer experience. Use the data you gather to better anticipate customer needs so you can deliver better results.\u00a0<\/span><\/b><\/li>\n<li><b>Get feedback from your customers. <span style=\"font-weight: 400;\">If you want to provide a better experience to your audience, why not ask them <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-feedback\/\" target=\"_blank\" rel=\"noopener noreferrer\">what they\u2019re looking for<\/a>? Connecting with your audience to get a feel for where you might be falling short can give you the insight you need to fill in gaps and improve offerings to better <a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/customer-expectations\/\" target=\"_blank\" rel=\"noopener noreferrer\">meet (and exceed) customer expectations<\/a>.\u00a0<\/span><\/b><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">Ready to nip these small business challenges in the bud?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">So many small businesses challenges can be solved with one thing: better communication. Whether we\u2019re talking about issues with how your team connects with one another or how you provide support to your customers, finding ways to have better, more productive conversations can solve a number of small business challenges.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RingCentral provides opportunities to strengthen communication, share documents and information, and even receive feedback from the people you need to impress the most. By opening those communication pathways and providing everyone with an opportunity to be a part of the conversation, your business challenges will become a thing of the past.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Starting a small business is probably one of the most exciting things you can do. Between creating new products and building your team, entrepreneurship is full of unique challenges that feel great to solve.\u00a0 But the process of finding that solution is anything but easy.\u00a0 Whether your small business is just getting off the ground &#8230;<\/p>\n","protected":false},"author":29,"featured_media":45042,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901],"tags":[162],"class_list":["post-35019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","tag-small-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The biggest small business challenges + how to overcome them | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"What are the biggest challenges when you&#039;re managing a small business? 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