{"id":35005,"date":"2018-02-21T00:00:00","date_gmt":"2018-02-21T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/enhanced-quality-service-analytics-validation-voice-quality-reliability\/"},"modified":"2025-03-13T06:46:07","modified_gmt":"2025-03-13T13:46:07","slug":"enhanced-quality-service-analytics-validation-voice-quality-reliability","status":"publish","type":"post","link":"\/us\/en\/blog\/enhanced-quality-service-analytics-validation-voice-quality-reliability\/","title":{"rendered":"Enhanced Quality of Service Analytics &#038; Validation of Voice Quality and Reliability"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Here at RingCentral, catering to the mobile workforce is of key importance. In looking at how the mobile industry is developing, we have found that an increasing number of enterprises have moved their communications to the cloud and are relying on mobile devices for business communications. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">That in mind<\/span><span style=\"font-weight: 400;\">, having a sound mobile-first strategy and a focus on voice quality with QoS reporting is a primary focal point for us. In order to meet this goal and to support RingCentral\u2019s quality of service at a global scale, we\u2019ve just introduced our new global<\/span><a href=\"https:\/\/www.ringcentral.com\/office\/features\/qos-reports.html\"> <span style=\"font-weight: 400;\">Quality of Service Analytics<\/span><\/a><span style=\"font-weight: 400;\"> capabilities for RingCentral Office administrators, which offer a powerful dashboard that provides transparent monitoring of the overall health of the voice call environment. New features of the RingCentral QoS dashboard include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>MOS Performance: <\/b><span style=\"font-weight: 400;\">With the mean opinion score (MOS) performance dashboard, administrators have full access to detailed call quality analytics for both upstream and downstream connections. <\/span><\/li>\n<li style=\"font-weight: 400;\"><b>MOS SLA<\/b><span style=\"font-weight: 400;\">: An optional financially backed MOS service level agreement (SLA) which assures customers a minimum score of 3.8 MOS score or above.<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Notifications and Alerts<\/b><span style=\"font-weight: 400;\">: System administrators will be alerted to a problem before a user even notices.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">IT leaders require insights into the health of their cloud communications solution in order to successfully serve their users. Quality of Service (QoS) is a key metric that IT leaders need to trust and evaluate on a daily basis, as poor QoS can be a dealbreaker for users. Today\u2019s voice communications leverage both mobile and IP networks and introduce network conditions that traditional PSTN-based calls never had to face. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">To test how effectively the RingCentral platform maintains high quality of service, ESG Lab, <\/span><span style=\"font-weight: 400;\">an IT analyst, research, validation, and strategy firm that provides market intelligence and actionable insight to the global IT community<\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/go.ringcentral.com\/RingCentral-ESG-Lab-Review.html\"> tested voice connections in both normal and adverse conditions<\/a>. And RingCentral delivered great results! <\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to ESG Lab report author and senior validation analyst, Tony Palmer the RingCentral platform achieved scores around 4.0 on a scale of 1.0 to 5.0, indicating good quality. For context, on this scale 5.0 is considered to be an in-person face to face conversation and nearly impossible to recreate. Importantly, the scores remained in this range when ESG Lab simulated adverse conditions related to network congestion, packet loss, and jitter. Achieving MOS in the 4.0 range under these conditions show that RingCentral can deliver high-quality voice communications consistently. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ring Central\u2019s MOS Performance and MOS SLA will be available for beta in February 2018, with beta for notifications and alerts coming in the second quarter.<\/span><\/p>\n<p><a href=\"https:\/\/go.ringcentral.com\/RingCentral-ESG-Lab-Review.html\"><strong>Get the ESG report here<\/strong><\/a> to learn more about RingCentral&#8217;s QoS results!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here at RingCentral, catering to the mobile workforce is of key importance. In looking at how the mobile industry is developing, we have found that an increasing number of enterprises have moved their communications to the cloud and are relying on mobile devices for business communications. That in mind, having a sound mobile-first strategy and &#8230;<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18885],"tags":[],"class_list":["post-35005","post","type-post","status-publish","format-standard","hentry","category-ringcentral-newsdesk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Enhanced Quality of Service Analytics &amp; Validation of Voice Quality and Reliability | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Here at RingCentral, catering to the mobile workforce is of key importance. 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