{"id":34995,"date":"2020-11-14T00:00:00","date_gmt":"2020-11-14T00:00:00","guid":{"rendered":"https:\/\/newrcblog.wpengine.com\/get-started-with-push-notifications\/"},"modified":"2025-07-16T01:19:54","modified_gmt":"2025-07-16T08:19:54","slug":"outbound-sales","status":"publish","type":"post","link":"\/us\/en\/blog\/outbound-sales\/","title":{"rendered":"Outbound sales: Misunderstood, but as powerful as ever"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Over the past decade, an increasing number of businesses have turned to inbound sales as their go-to method for generating and closing new leads. Outbound sales, which involves a salesperson directly reaching out to potential customers, was once the driving force behind all sales departments. But many marketing and sales experts now deem it to be a second-rate (if not redundant) strategy for increasing revenue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But is this really the case? Is it not true that countless businesses, especially those with bootstrapped budgets, continue to depend on using a \u201cpush\u201d sales strategy to land new customers?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a company that\u2019s helped thousands of businesses level-up their outbound campaign management, we\u2019re in no doubt that outbound sales is still an incredibly effective way to secure new customers\u2014<\/span><i><span style=\"font-weight: 400;\">provided you do it right<\/span><\/i><span style=\"font-weight: 400;\">. For outbound sales to be worth your while, you must steer clear of the lazy and intrusive tactics that have helped to give it a bad name.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this post, we\u2019ll show you how outbound sales can strengthen your sales program before running you through various techniques of how to do it well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What we\u2019ll cover:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"#why\"><span style=\"font-weight: 400;\">Why outbound sales gets a bad rap<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#four\"><span style=\"font-weight: 400;\">4 unique benefits of outbound sales<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#what\"><span style=\"font-weight: 400;\">What should the outbound sales process look like?<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><a href=\"#five\"><span style=\"font-weight: 400;\">5 tips to help you build a powerful outbound sales strategy<\/span><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Let\u2019s kick things off by looking at how outbound sales developed its bad rap.<\/span><\/p>\n<hr \/>\n<p class=\"p1\">Up your sales game and close more deals with these free cold outreach scripts. \u260e\ufe0f<\/p>\n<p class=\"p1\">\n<div class=\"download-form-widget standart-download-form\" data-url=\"http:\/\/netstorage.ringcentral.com\/ebook\/cold_calling_scripts_playbook.pdf\" data-id=\"69d72f63d500f\" id=\"69d72f63d500f\">\n\t\t<button tabindex=\"on\"  on=\"tap:69d72f63d500f.toggleClass(class='open')\" class=\"open-modal-download-action download-form-button\" type=\"submit\">\ud83d\ude80 Get them now<\/button><\/p>\n<div class=\"download-form-modal\">\n<div class=\"download-form-modal-body\">\n<div class=\"download-form-modal-content\">\n<div class=\"download-form-modal-title\">Need fresh ideas for how to connect with prospects while setting up your deals for success? Download this cold outreach playbook now! <\/div>\n<form class=\"download-form SMB\" method=\"post\">\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Full Name\" aria-required=\"true\" aria-invalid=\"false\" type=\"text\" name=\"fullname\" placeholder=\"Full Name\" data-dl-events-hover=\"true\" data-dl-element=\"text\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<input class=\"download-form-input\" aria-label=\"Email (please enter a work email address)\" aria-required=\"true\" aria-invalid=\"false\" type=\"email\" autocomplete=\"on\" name=\"email\" placeholder=\"Email (please enter a work email address)\" data-dl-events-hover=\"true\" data-dl-element=\"email\" data-dl-additional-info=\"download form\">\n\t\t\t\t\t\t<\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"popup_form\" value=\"1\">\n\t\t\t\t\t\t<\/div>\n<div><input type=\"hidden\" name=\"Asset_ID__c\" value=\"ODAM-01477\" class=\"download-form-input\"><\/div>\n<div>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"Lead_Entry_Source__c\" value=\"RC Blog\" class=\"download-form-input\"\/>\n\t\t\t\t\t\t<\/div>\n<div class=\"download-form-part\">\n\t\t\t\t\t\t\t<button class=\"download-form-submit\" type=\"submit\" data-dl-element=\"button\" data-no-auto-dl=\"true\" data-dl-additional-info=\"download form\" data-dl-name=\"Get it now\">Get it now<\/button>\n\t\t\t\t\t\t<\/div>\n<\/p><\/form>\n<p> \t\t\t\t\t<button on=\"tap:69d72f63d500f.toggleClass(class='open')\" role=\"button\" tabindex=\"0\"  class=\"download-form-modal-close\"><\/button>\n\t\t\t\t<\/div>\n<div class=\"download-form-modal-thank\">Happy selling!<\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p>\n<hr \/>\n<h2><span style=\"font-weight: 400;\"><a id=\"why\"><\/a><br \/>\nWhy outbound sales gets a bad rap<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As you know, outbound sales involves you, the salesperson, reaching out to a potential buyer and giving them your sales pitch. Common outbound sales strategies include <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/does-cold-calling-work\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">cold calling<\/span><\/a><span style=\"font-weight: 400;\">, cold emailing, and networking at trade shows.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This stands in contrast to inbound sales, which relies on prospects <\/span><i><span style=\"font-weight: 400;\">coming to you<\/span><\/i><span style=\"font-weight: 400;\"> to inquire about your products or services. This involves working more closely with Marketing and methods like content marketing, SEO, and social media\u2014with the overall ethos being \u201cbuild it and they will come.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since outbound sales often entails <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-prospecting\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">approaching prospects<\/span><\/a><span style=\"font-weight: 400;\"> who may have never even heard of your business before, it\u2019s (understandably) thought of as the more aggressive approach to sales. But this perception has been aggravated over the years by the cavalier attitude of all-too-many salespeople. Nothing has done more to discredit outbound sales than people receiving unsolicited calls from brash salespeople with completely irrelevant pitches. Bad experiences like these have led many to become skeptical about outbound sales tactics.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some people also suspect that having an outbound sales strategy is no longer sustainable in light of regulations brought in over the past 20 years. For example, the 1991 Telephone Communications Protection Act (TCPA) limits the use of telephone solicitations, while the Do Not Call Registry introduced in 2003 makes it illegal to cold-call any number listed on the database. Likewise, B2C cold-calling has been all but banned in the European Union (EU) ever since the 2018 General Data Protection Regulation (GDPR) came into effect.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But neither of these concerns actually proves that we should do away with outbound sales altogether. There&#8217;s still life in outbound sales\u2014if it\u2019s done right. The fact is that an <em>effective<\/em> outbound strategy should neither frustrate your prospects with irrelevant information nor violate any data protection regulations. As we\u2019ll see, effective outbound sales relies heavily on doing two things well: <\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Correctly discerning who your target is, and <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Offering genuine value to your would-be buyers so you don\u2019t waste your own time or theirs.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\"><a id=\"four\"><\/a><br \/>\n4 unique benefits of outbound sales<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here are the main benefits that a well-executed outbound sales strategy can offer your business:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. A shorter sales cycle<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Acquiring new customers through 100% inbound channels is sometimes a long-game strategy that can take months, if not years, to yield significant business results. You have to hire pros to consistently produce well-crafted content, play catch-up with the ever-evolving search engine algorithms, and wait for your reputation to build to a point at which prospects actively seek out your business themselves.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Outbound sales, on the other hand, offers much quicker results. Once you start prospecting, you can quickly discover what works and what doesn\u2019t, and adapt your approach accordingly. There\u2019s no need to wait for prospects to organically discover you, then trust you, and then approach you to make a purchase.<\/span><\/p>\n<p>And if you\u2019re equipped with, say, an <a href=\"https:\/\/www.ringcentral.com\/outbound-contact-center.html\">outbound contact center<\/a> platform, that can lighten your workload even more. Here&#8217;s an example:<\/p>\n<div class=\"rc_custom_video\"><a class=\"rc_custom_video__link\" href=\"https:\/\/www.youtu.be\/bAaEj0aBBPA\">\n\t\t            <picture><source srcset=\"https:\/\/i.ytimg.com\/vi_webp\/bAaEj0aBBPA\/maxresdefault.webp\" type=\"image\/webp\"><img decoding=\"async\" class=\"rc_custom_video__media\" src=\"https:\/\/i.ytimg.com\/vi\/bAaEj0aBBPA\/maxresdefault.jpg\" alt=\"\">\n\t\t            <\/picture>\n\t\t        <\/a><br \/>\n\t\t        <button class=\"rc_custom_video__button\" aria-label=\"Play video\"><svg width=\"68\" height=\"48\" viewBox=\"0 0 68 48\"><path class=\"rc_custom_video__button-shape\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\"><\/path><path class=\"rc_custom_video__button-icon\" d=\"M 45,24 27,14 27,34\"><\/path><\/svg><br \/>\n\t\t        <\/button>\n\t\t    <\/div>\n<p><span style=\"font-weight: 400;\">Instead, you reach out to them, give your best pitch, and get the real-time feedback of a clear-cut yes or no answer. You also have much more control over the pace of your outreach\u2014if you need more customers, you can simply ramp up your prospecting.\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. An opportunity to test new territory<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A related benefit of cold outreach is that it can quickly give you a good lay of the land whenever you venture into a new niche.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Imagine you developed a new product and there were no similar solutions already on the market. Your prospects would know nothing about this new category, and so you couldn\u2019t rely on them coming to you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But with a targeted cold outreach campaign, you could begin to convince those prospects that you have a new solution that meets their needs. In doing so, you\u2019d probably encounter a slew of different objections and questions that you could then use to refine your value proposition and perhaps even use it as the basis of an inbound content strategy.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. A chance to sway undecided buyers<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">While many motivated buyers will come to you, there will always be some who are waiting for you to come to them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These potential customers may have visited your website, read your brochure, and liked a few of your LinkedIn posts, but they haven\u2019t quite built up the impetus to reach out to you directly. Sometimes this happens because it\u2019s not clear to them who in their company should be contacting vendors, and sometimes it\u2019s because they just aren\u2019t clear enough on what differentiates your solution from those of your competitors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In any case, you can often stir these prospects into action by approaching them yourself and explaining how your solution can address their particular pain points.\u00a0\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. The ability to target decision-makers directly<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Outbound sales lets you directly contact the key decision-makers within your target organizations.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In terms of speed and efficiency, it\u2019s clearly a better use of your time to start a conversation with influential stakeholders and those responsible for procurement than it is to attract and nurture anonymous leads in the hope that some of them have buying power.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"what\"><\/a><br \/>\nWhat should the outbound sales process look like?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that we\u2019re clear on the main advantages of outbound sales, it\u2019s worth briefly revisiting what steps are involved in the outbound sales process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While the specifics of your sales process will depend on the particular needs of your business, the fundamental process involves the following five main stages:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Identifying market segments<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The first stage is all about figuring out who you\u2019re going to target and learning as much as you can about them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This involves clearly defining the types of problems your product or service can help solve, and building a profile of the type of customer who is most likely to experience those problems. Fleshing out the general attributes of your ideal customer will give you a much better steer on the types of companies you should target.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you\u2019ve identified your target market, the next step is to segment your prospects into different groups based on more specific attributes, such as company size, budget, location, and specific business challenges. This will give you a better picture of the subtle differences within your target market, which will thereby allow you to better tailor your messaging when reaching out to them.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Lead generation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The next step involves creating a list of bona fide leads. This means researching the companies in your target market and finding the contact details of the key decision-makers within those organizations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In general, there are three approaches you can use to generate leads. The first is to identify them manually. This involves your sales team (or your in-house lead-gen team) building up a contact list by scouring social media channels like LinkedIn or Twitter, digging through company websites, or attending industry events. An additional step here could also involve certain automation where you can\u00a0<a href=\"https:\/\/wiza.co\/blog\/how-to-export-leads-from-linkedin-sales-navigator\/\">extract emails from LinkedIn searches<\/a> for your sales outreach campaigns.\u00a0Another approach is to buy a database of targeted leads from a third-party, which is generally the least effective method. Yet another option is to outsource your lead generation to a dedicated lead-gen company.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whichever method you choose, at the end of this stage, you should have a pipeline full of leads so your sales team can begin prospecting.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Lead qualification<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Now it\u2019s time for your sales team to reach out to leads, usually by cold emailing or cold calling.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As they work through the contact list, your sales reps can begin categorizing each lead based on their responsiveness and degree of interest. Some might qualify as \u201chot\u201d leads, which means they are ready to buy, while others might qualify as \u201cwarm\u201d leads, which means they\u2019re interested in buying but not quite ready to take the plunge. \u201cCold\u201d leads are those who show no interest in what you\u2019re offering, or who\u2019ve become unresponsive after showing some initial interest.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Sales calls\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The next step involves your sales rep arranging a meeting or call with a responsive lead to further discuss your offering.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Depending on the lead, this interaction could be an in-person meeting with executives, a live product demonstration, or a deep-dive phone call to discuss the benefits and technical details of your product or service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re operating in the B2B space, this stage usually involves multiple calls or meetings due to there being more stakeholders involved in any decision-making.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Closing the deal<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">If your sales team were successful in the previous step and convinced the prospect to buy, the final step of the outbound sales process is getting the prospect to sign the dotted line.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once your lead has been converted into a paying customer, the onboarding process can begin.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\"><a id=\"five\"><\/a><br \/>\n5 tips to help you build a powerful outbound sales strategy<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that we\u2019re clear on the basic building blocks of an outbound sales program, what should you pay attention to in order to give your program the best chance of success?<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Pick the right tools for the job<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Before letting your sales team loose on your prospects, you should equip them with tools that free up their time to contact more leads and focus on selling. The right combination of tech will help your team keep track of leads, improve communication, and generally improve their overall management of the sales process.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tools like customer relationship management (CRM) systems, social listening tools, and <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-software\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">sales software<\/span><\/a><span style=\"font-weight: 400;\"> can all be used to drastically improve the efficiency of your sales team.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, the <\/span><a href=\"https:\/\/www.ringcentral.com\/engage\/engage-voice.html\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">RingCentral Engage Voice<\/span><\/a><span style=\"font-weight: 400;\">\u2122 platform makes it easy to manage your outbound campaigns by offering intelligent, time-saving features like remote access so you can engage with prospects wherever they are, call blending so you can switch seamlessly between inbound and outbound calls, and list management to help organize your priority leads.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It also comes with multiple pre-built <\/span><a href=\"https:\/\/www.ringcentral.com\/apps\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">CRM integrations<\/span><\/a><span style=\"font-weight: 400;\">, like Agile CRM and Salesforce, allowing you to place cold calls directly from your computer screen:<\/span><\/p>\n<p><a href=\"https:\/\/www.ringcentral.com\/apps\/agile-crm-ringcentral\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"alignnone size-large wp-image-43852\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2020\/08\/agile-crm-RingCentral-integration-1-1024x562.png\" alt=\"agile crm RingCentral integration\" width=\"1024\" height=\"562\" \/><\/a><\/p>\n<hr \/>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udd79\ufe0f<\/span> Get a hands-on look at how RingCentral is designed to help you close more outbound sales by booking a product tour:<\/p>\n<p class=\"p1\"><button data-href=\"#leadform-popup\" class=\"js-open-popup-activator btn primary\" >Choose a time<\/button><\/p>\n<p class=\"p1\"><span class=\"s1\">\ud83d\udcb0<\/span> You can also <a href=\"http:\/\/www.ringcentral.com\/roi-calculator\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"s2\"><b>use this calculator<\/b><\/span><\/a><b> <\/b>to see roughly how much your business could save by using RingCentral to support your team&#8217;s communication with each other\u2014and clients.<\/p>\n<hr \/>\n<h3><span style=\"font-weight: 400;\">2. Communicate your outreach plan\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Every member of your sales team should have a clear understanding of your outreach plan to help guide their sales activities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your plan should explain details like:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Whether to call or email a lead first<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How long to wait before <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-follow-up-emails\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">following up<\/span><\/a><span style=\"font-weight: 400;\"> with an unresponsive lead<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Specific points to mention during calls and emails<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">How to go about leaving voicemails<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Which criteria to use when qualifying leads<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Your sales reps should also be in no doubt about the key metrics they should be tracking. These should be defined with your sales goals in mind. Common sales metrics include calls made, emails sent, demos booked, and time spent talking to prospects.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s also a good idea to encourage some healthy competition among your sales reps to help hit your targets and keep your team members motivated. Many sales teams manage this by using monthly contests or sales leaderboards that tally up and compare everyone\u2019s performance in key sales activities.\u00a0\u00a0\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Hone your value proposition<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In order to pique the interest of your prospects and prevent them from either hanging up on you or adding you to their email spam folder, you must present them with a unique and compelling value proposition.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your value proposition should stress the unique <\/span><i><span style=\"font-weight: 400;\">benefits<\/span><\/i><span style=\"font-weight: 400;\"> that your offering can give your prospects (mentioning features is also important, but less effective when trying to initially hook your prospect). Each member of your sales team should internalize your value proposition and be ready to articulate it with conviction at any moment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, your value proposition will likely change over time. Perhaps your offering will change slightly, or perhaps you\u2019ll discover that customers like your product or service for reasons you didn\u2019t initially realize. In any case, no sales rep should start <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-pitch-examples\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">pitching prospects<\/span><\/a><span style=\"font-weight: 400;\"> before a compelling value proposition has been defined.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Do your homework on each prospect<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019ve already mentioned the importance of researching and segmenting your target market, but you should also take time to research individual prospects before reaching out to them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As much as 82% of B2B decision-makers believe that salespeople aren\u2019t fully prepared when they reach out, which can be especially frustrating when you\u2019ve taken the time out of your day to take an unsolicited call.<sup>1<\/sup><\/span><span style=\"font-weight: 400;\"> The fact is it only takes a little extra preparation to massively improve your odds of establishing that all-important rapport and level of trust with your prospect.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So before picking up the phone to call your lead, why not first do some research on their website or LinkedIn profile? Look for any unique details about them or recent news about their company. Do you have any connections in common? Have they recently published a noteworthy piece of content? What does their role involve?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The more you can find out about them, the better you\u2019ll be able to tailor your pitch to their particular needs.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Arm your reps with compelling scripts<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When your sales reps reach out to a new prospect\u2014be it by phone or email\u2014they only have a brief window of time before the prospect loses interest.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having a <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/cold-calling-scripts\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">cold call script<\/span><\/a><span style=\"font-weight: 400;\"> or email template prepared in advance maximizes your use of this precious time. Your sales scripts should always include a <\/span><a href=\"https:\/\/www.ringcentral.com\/us\/en\/blog\/sales-conversation-starters\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">sales conversation starter<\/span><\/a><span style=\"font-weight: 400;\">, your value proposition, and an invitation to follow up with a discovery call or meeting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, you shouldn\u2019t stick too rigidly to the script once the conversation begins flowing naturally, but it\u2019s always useful to have at hand to avoid awkward pauses and to keep your reps focused on the central goal of securing a follow-up session.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Again, having the right tool can help you here. For example, <a href=\"https:\/\/www.ringcentral.com\/engage\/engage-voice.html\" target=\"_blank\" rel=\"noopener noreferrer\">RingCentral Engage Voice\u2019s<\/a> advanced agent scripting makes sure that all your scripts remain on-brand and tailored to your specific contacts. It also helps agents with any disclaimers they need to read to customers:<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-45238\" src=\"\/us\/en\/blog\/wp-content\/uploads\/2009\/12\/engage-voice-sales.png\" alt=\"engage voice sales\" width=\"560\" height=\"459\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">Ready to embrace outbound sales?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Outbound sales has developed a unfairly poor reputation in recent years, caused in large part by unscrupulous sales practices and overblown concerns surrounding legal compliance.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve seen, however, that a well thought-out outbound sales strategy can yield significant business benefits that just aren\u2019t available from an inbound-only approach.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That said, succeeding at outbound sales takes considerable preparation and consistent execution. To get the most out of your outbound sales strategy, be sure to incorporate the tips covered in this post.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p><sup>1<\/sup><span style=\"font-weight: 400;\">slideshare.net\/MarketingThink\/gil-gundersons-guide-to-social-selling<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Over the past decade, an increasing number of businesses have turned to inbound sales as their go-to method for generating and closing new leads. Outbound sales, which involves a salesperson directly reaching out to potential customers, was once the driving force behind all sales departments. But many marketing and sales experts now deem it to &#8230;<\/p>\n","protected":false},"author":29,"featured_media":45272,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17901,43336],"tags":[380],"class_list":["post-34995","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-leadership","category-sales","tag-sales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.3 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Outbound sales: Misunderstood, but as powerful as ever | RingCentral Blog<\/title>\n<meta name=\"description\" content=\"Is outbound sales still worth it? 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