recently interviewed RingCentral Chief Product Office Naveen Gupta, who provided insight into the cloud telephony market and trends that are driving growth. Key points:

  • Adoption of cloud-based telecommunications began in the SMB sector and is now gaining traction among big corporations across various industries
  • Business trends and benefits that are driving the growth of cloud telephony include: the consumerization of IT, the mobile workforce, and the flexibility of the cloud in supporting changing business needs